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Business Profile

Kindergarten

The Goddard School of Carlisle

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $674 for the month of November. ***** requires a 30 days notice of withdraw, which I understand. However, we did not want to withdraw our daughter. ***** made us not feel comfortable leaving our child there. She fired her teacher on Friday 11/3, she never informed parents until Monday morning at 11:00am (2 hours after children had to be there). Parents had a right to know that their kids were with different people. The handbook states that parents will be notified of changes so they can help with any transitions. ***** never did this. I would like a refund for the unused days since I pulled my daughter and she refused to give that.

    Customer Answer

    Date: 11/11/2023

    I also want to add, parents were not informed of **. ****** resignation until the evening of 10/30/23. ************ did give a two week notice.  ***** could have given parents a full extra week to prepare their children about her resignation. Instead, ***** tells parents on Monday that ************ has resigned and her last day is Friday. She wanted parents to think that ************ didn't give much notice. What she really didn't want was parents know at the halloween parade that ************ was leaving. She knew that if parents were able to pull her aside outside of the school, they would be asking her where she was going. ***** couldn't risk that. ***** is a bully to everyone she encounters and is a disgrace to the kids in her school. She is causing them trauma and uncertainty. 

The Goddard School of Carlisle is NOT a BBB Accredited Business.

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