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Business Profile

Portable Storage Units

322 Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the recorded call. Party was informed of recording. Got rid of my unit, in violation of 1982 Act 35

    Business Response

    Date: 04/23/2024

    322 SELF STORAGE STATES IN RESPONSE TO THE CUSTOMERS COMPLAINT, THE SERVICE ISSUES REPORTED WERE ADDRESSED IN A LEGAL MANNER.

    THE HISTORY OF THE CUSTOMERS RENTAL PERIOD HAVE BEEN DOCUMENTED AND ATTACHED.  WE WERE ALSO UNABLE TO GET CORRECT ADDRESS 

    AND CONTACT INFORMATION DURING THE PERIOD OF THE RENTAL.  WE WAITED PAST THE OBLIGATION OF OUR CONTRACTED COMMITMENT BEFORE ACTION WAS

    TAKEN.

    ATTACHED ARE TWO DOCUMENTS.  1.  THE SIGNED CONTRACT.   2. PAYMENT HISTORY.

    Customer Answer

    Date: 05/03/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    I reject.
    They also lied about the information on the phone. They have not provided who is their business insurance company, and the information 



    Regards,



    ****** *****

    Business Response

    Date: 05/09/2024

    Per the contract, page 2, attached with previous response, the customer waived the insurance offered.

    Customer initialed and signed and dated the contract to waive the insurance. 

    Customer Answer

    Date: 05/10/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    They did not provide their insurer for the property as well as their business per bailment laws 



    Regards,



    ****** *****

    Customer Answer

    Date: 06/07/2024

    FIRST, YOU LIED THAT YOU "SETTLED THIS IN A LEGAL MATTER". SECOND, YOU LIED ABOUT ANY COURT INVOLVEMENT IN YOUR PRIOR RESPONSE. YOU HAVE REFUSED TO RELEASE OWNER NAMES, THE NAME AND TITLE OF THE INSURANCE FOR YOUR PROPERTY AND BUSINESS, AND THEREFORE THAT INTERFERES WITH ME TAKING YOU TO COURT. THIRD, THERE ARE SPECIFIC STEPS THAT THE LAW MANDATES YOU TO TAKE BEFORE SELLING SOMEONES PROPERTY. THOSE STEPS WERE NOT TAKEN. ALSO, YOU LIED IN A PHONE CALL RIGHT AROUND THE TIME YOU DID THIS AND TOLD ME MY UNIT WAS OKAY, YET IN YOUR PRIOR RESPONSE SUBMITTED PAPERWORK THAT SAYS "UNIT UNPAID" SO WHY WOULD YOU TELL ME "EVERYTHING LOOKS GOOD". NEXT, MY LAST PHONE CALL AFTER DISCOVERING THAT MY ITEMS WERE GONE, I WAS ALSO TOLD THAT I WAS GOING TO BE SENT THE PICTURES AND VIDEOS OF MY STUFF BEFORE IT WENT GOD KNOWS WHERE, BY EMAIL AND DONT SAY THATS NOT TRUE BECAUSE THE CALL WAS RECORDED, AND THAT ALSO DID NOT HAPPEN. YOU REFUSE TO GIVE ME ANY INFORMATION AS TO IF YOU USED AN AUCTION COMPANY OR SOLD IT YOURSELF. IN THE RECORDED CALL YOU ALSO REFUSE TO GIVE YOUR NAME OR TALK AND SAY "TAKE ME TO COURT", YET I CANNOT WITHOUT PROPER INFORMATION. I PERIODICALLY CALLED TO CHECK ON MY UNIT AND EACH TIME WAS TOLD "EVERYTGING LOOKS GOOD. I HAVE THE RECORDS OF EACH TIME I CALLED, FROM MY CARRIER, WHICH SHOWS MORE OF YOUR LIES. I HAD WELL OVER 15K OR WAY MORE OF ITEMS IN THAT STORAGE UNIT AND THEY JUST VANISHED RIGHT? EVEN IRREPLACEABLES LIKE FROM THE DAY MY SON WAS BORN TILL HE WAS 14. YOU REFUSE TO ANSWER TO WHAT YOUVE DONE IN AN HONEST MANNER, AND ARE IMPEDING ON MY ABILITY TO TAKE YOU TO COURT BECAUSE YOU WILL NOT PROVIDE ME WITH NAMES, INDURANCE, BUSINESS EIN, AND EVERYTHING ELSE.

    Business Response

    Date: 06/25/2024

    The owners name is publicly listed.

    Please see the contract page 2 concerning tenant insurance waived and signed by tenant.  

    Attached is a picture of the unit.




    Customer Answer

    Date: 06/25/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve the complaint. The picture provided shows a small spot of a huge unit that is depicting after items have been sorted through. It does not show the whole unit, nor is it prior to tampering which is required. You also lied about the payments. Second, YOUR property insurance and business insurance was requested. You also tampered with original information. You have not followed what is required by the state. There's more, and I can submit the audio and records as well. You only did this after I named the beneficiary for the unit to erase and destroy records on top of whatever other motives you created. 

    This is not closed or satisfactory. You are crooks.  


    ****** 

322 Self Storage is NOT a BBB Accredited Business.

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