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Business Profile

Stone Cutters

Cuetara-Hile Memorial Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stone Cutters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2024 my mom passed away. The following week my brother and I made arrangements and paid for ******* **** monuments to engrave my mom's name and dates of birth and death on the tombstone in the cemetery she was buried. We had to pay the money up front. The work was not yet done on memorial day and was not even done six months later when this business had a fire destroying the business. I have called and left messages and no return calls have been made by them to me. It has been six months since their fire and a year since we paid them the money to have this work done. They have not reached out to return our money or tell us when we can expect this service to finally be done. We are very angry about this situation now and want our money back since they have now had our money for over a year.

    Customer Answer

    Date: 04/17/2025

     

    ADDITIONAL INFORMATION:

     

    I forgot to include in my complaint that my brother's name, **** ********, may be the one on the contract since he was the one who took our payment to the company and this is regarding the tombstone of my mom, ******* ********,

    Business Response

    Date: 04/22/2025

    We have reached out to **** *******, the one who originally, filed the complaint.  After speaking to her, it has been decided and agreed by her and us, that we will be sending her a refund in full.

    Customer Answer

    Date: 04/22/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

Cuetara-Hile Memorial Center is NOT a BBB Accredited Business.

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