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Business Profile

Commercial Roofing

Great Lakes Commercial Roofing LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Great Lakes Commercial Roofing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Lakes Commercial Roofing LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I meet with Will to see about a Flexion roof for my daughter's house. I informed him at this time we were having the box gutters relined with either tin, zink, or copper. He said that was not a concern because of the use of termination bars. Later I was sent the estimate and paid a $2414.00 deposit. ******* ***** which has my last name spelled incorrectly and my daughter's house address. We had the gutter work done and was informed by the contractor doing this work that a termination bar could not be used as this would not let the gutters expand and contact properly. I called Great Lakes and they got back to me and said they could adhere to them. We finally scheduled the work and they sent a sub contractor who never worked on a house with box gutters. He did not know how to seal the roof to them and they were trying to figure it out over the phone. I said that I wanted to contact the manufacturer of the roofing and get there guidance first. I called and spoke with the corporate material specialist and he informed me that there was no way to use their product for this and that none of their products are to be used on residential applications. I call the sales rep for Great Lakes informed him of this and ask for my deposit to be returned. It was not. I call again and spoke with the owner Kenneth and he said that it was an oversite, but I still have not received the deposit. My personal mailing address is *** *** ***** ** ****** ** *****. My daughter lives at the address listed on the receipt. But nothing has come to either address. If refunded my correct spelling of my name should be used. That is ******** *** ********* as it appears on the receipt.

      Business Response

      Date: 10/18/2022

      First of all I would like to add that we do not use any subcontractors our guys were on the roof. Secondly the sales guy Will was terminated for issues of this sort that we have had to deal with. We submitted a refund to the address that we were given on file. That check was not cashed so we submitted an additional payment that the owner personally sent.
      Additionally *** ******** is a business owner also and never reached out to say he didn’t receive his down payment back or we would have looked into it since it was sent on July 17th and the second on Sept 21st

      Thank you,

      Scott P*******
      General Manag

      Customer Answer

      Date: 10/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

    Great Lakes Commercial Roofing LLC is BBB Accredited.

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