We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dick's Sporting Goods Inc has 667 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 272 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible Quality Control - Multiple Damaged Pairs I am extremely disappointed with my purchase of the ********** ****************** ****** 9 Retro Basketball Shoes. Upon receiving them, it was immediately clear that something was seriously wrong. The shoes appeared to be used, showing obvious signs of wear - absolutely unacceptable for what should have been a brand new product.The quality issues were glaring:- The shoes showed clear signs of previous use - There was visible glue seeping out of the seams - The blue paint was bubbling in multiple areas, indicating poor craftsmanship After contacting the store about these issues, they agreed to send a replacement pair. Unfortunately, the second pair arrived with identical problems - visible wear, glue in the seams, and bubbling paint. This suggests a widespread quality control issue with this particular model, not just a one-off defective pair.For a brand like Air ******, known for its premium basketball shoes, this level of quality control is shockingly poor. These shoes were not cheap, and to receive not one, but TWO pairs with major defects is completely unacceptable.I would strongly caution other parents against purchasing these shoes. Save yourself the disappointment and frustration. The quality control seems non-existent, and based on my experience with multiple pairs, these issues appear to be systematic rather than isolated incidents.We have tried so hard to make these shoes work, but she will not wear them because of all of the issues, which also include the top part to pop up when tied. Very poor quality.

      Business Response

      Date: 02/26/2025

      Dear BBB,

      We have reached out to this customer asking for additional information regarding their complaint so that we can look into this further. We are currently waiting for a response.

      Thank you.
      DICK's Sporting Goods 

    • Initial Complaint

      Date:02/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online where is states that I would receive the items estimated delivery date of 2/14. I checked dicks policy on what estimated means and it says that estimated is the date that you can expect your items to arrive unless of unforeseen circumstances like weather or shipping delays. I can assure you there are no weather delays because this is coming out of a store two hours from my home and there is no weather problems . When I realized I had not received my items on Feb 14 I I called customer service. I stated why would you say something on a website if it doesnt mean what it says? theres no tracking information at this time and they cannot even let me know when I may receive the item. The **************** *** was unwilling to help me and basically only offered me a 5% discount which again does not solve the problem. These were items needed for Valentines Day and very important to my family. I would never have ordered the items if they hadnt guaranteed a delivery date of Fe 14. The cust service *** did not resolve the issue so I asked to be escalated to a manager. The manager again said that there was nothing they could do because the shipping information had not been posted. She informed me that the items were coming out of the Corpus Christi store. I asked her can you please at least call the store and see whats going on. She did call the store and they informed her that nothing had gone out yet. Mind you it is now 1:30 PM and nothing has been done today. She did inform me again theres nothing they can do. I asked her can you at least make sure that I receive them tomorrow even though the website promised me today and she said no. She said the only solution would be for me to drive two hours to pick up the items or I could cancel the order. I find this very, very frustrating that there was no other solution and they just wash their hands of it. I felt the website mislead me into buying something I would never receive on time.

      Business Response

      Date: 02/17/2025

      Dear BBB,  

      We are sorry to hear of the athlete's delivery issues. The dates provided are estimated and it appears the order was delivered the next day. We have contacted the athlete and explained the shipping policy as listed on our website. If they have any additional questions, they can contact us at ************.  

      Sincerely,  

      Dick's Sporting Goods 

      Customer Answer

      Date: 02/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      *** *******

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 5, 2025, I purchased two ankle braces from this store. When I brought the products home, I realized that the instructions were too complicated to follow and decided to look for another product. When I tried to return the braces today, I handed them over to the checkout clerk with the receipt and the braces in their original packaging. I had not opened one of the braces' box. The checkoutclerk (*****) and the manager on duty (****) told me they could not issue a refund because the store scanner did not recognize the product. I said a scanner malfunction should not be my problem. The manager on duty said it was "store policy". However, the braces and receipt comply in all respects with Dick's posted returns policy. (Link: *********************************************************************************************************************)

      Business Response

      Date: 02/26/2025

      Dear BBB,  

      We are sorry to hear about Mr. ********* frustration with his experience. We have reached out to Mr. ******* offering to compensate him for the disputed amount via Interaction "BD8KSL."  ************** has any other questions, he can reach out to us at ************.  

      Sincerely,  


      DICK's Sporting Goods 

      Customer Answer

      Date: 02/26/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned order # ***********, 5 months ago. Contacted *** and they advised the return was never registered and never received, however I printed out a label via their return system. They also told ME to contact ***** instead of conducting an internal investigation with their warehouse if a package was ever received to help me out. As soon as I contact ***** with no label or tracking they will have nothing to help me with. Very lackluster customer service and help

      Business Response

      Date: 02/14/2025

      Hello,

      We are currently looking into this and have reached out to the customer for further information so we can assist.

      Thank you

       

    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Formal Complaint Regarding Harassing Experience at Dick's Sporting Goods Dear Corporate Office,I hope this message finds you well. I am writing to formally express my dissatisfaction and frustration regarding a recent shopping experience at your ****************************************** store.Over the past four days, I have spent a considerable amount of money at your store, drawn by your product selection and reputation for customer service. However, my latest visit has left me feeling completely violated and harassed due to the behavior of the store manager and staff.During my shopping experience, I approached the manager "Sharlamar" to inquire about pricing on several items. Instead of receiving assistance, I was met with condescension. The manager not only refused to check pricing for me but also insisted on telling me how to shop, which I found both inappropriate and disrespectful. This directive made me feel as though my shopping choices were being controlled rather than supported.Additionally, I felt dismissed when the staff claimed they did not have time to assist me further. As a customer who has been loyal to **********************, this treatment was not only unexpected but also unacceptable. I believe that customers deserve to be treated with respect and consideration, especially when they are making significant purchases.This experience has significantly impacted my perception of your brand. I urge you to take this matter seriously, as it reflects poorly on the level of customer service your store aims to provide. I hope to see improvements in how customers are treated in the future so that no one else has to endure a similarly distressing experience.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,Jovan "Gvonny" ***** ************ **********************

      Business Response

      Date: 02/14/2025

      Dear BBB, 

       

      We are so sorry to hear about this recent experience shared by our athlete. We have reached out to the athlete and working on resolving this matter internally moving forward. 

       

      If our athlete has any further questions or concerns, they can reach out to us at: ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 02/15/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      Jovan "gvonny" *****

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 2 I made an online order to pick up. The store withdrew the money from my account and then cancelled my ordered. Ive called dicks sporting costumer service 3 ********* keep getting different responses. Its been a month and still havent received my refund

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item that I found on sale, three days after the order was placed, I received an email that the order was cancelled. I was not given any reason why. I chatted with an agent who lied to me and told me the order was canceled due to shipping restrictions. After further conversation they then tell me the item was out of stock and I could not order my cancelled item. Then they ended the chat. I then called the help line and requested to speak to a manager. I saw they had the same item in a different color and requested that they honor the price that I purchased the item for and they told me that they could not do that. All I would like it to receive the item that I ordered or the same item in black that they have in stock.

      Business Response

      Date: 02/14/2025

      Dear BBB,  

      We are sorry to hear about ******** frustration with their experience. We have reached out offering to honor the price match for the cancelled item on the original order. If ****** has any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 02/14/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for curbside pick up. Got an email that it was out of stock at said store and that another store nearby had it available. When I checked it said it had 1 left in stock and I figured the chances were silm to actually having it in stock. So I decided to just cancel the order. I called the store to confirm it was canceled. Well the next morning I get an email saying thanks for picking up your order. I called the store back and they assured me it was canceled. The charge has yet to fall off my account so basically was charged for an item I never received and can't get anyone to help me.

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December ******* I purchased 2, $100.00 gift cards at Stop and ***********************************************. one was a Macys and the other was Dicks Sporting Goods which were for Christmas gifts that were given on Christmas Day. On January 11, 2025 my daughters boyfriend went to use his at Dicks and was told there was no money on the card. When I called the number on the back of the card , I was told by ***** that an online transaction was made for the full amount of $100.00 on 12/14/24 at 10:12 AM. The card was not given till Christmas Day!!!!! So a fraudulent transaction was done. I have many numerous calls to stop and shop, dicks and even my bank and have not received any help as of today trying to retrieve my money and that is why Im putting in a complaint to you. The card number is ****************. I am a Divorced 70 year old woman and unfortunately still have to work to pay my bills. I hope you can help me with this matter! I will never again buy gift cards! This has been too much stress and a waste of time trying to get reimbursed. Thank you for your time. Sincerely ******** ************ ********

      Business Response

      Date: 02/14/2025

      Dear BBB, 

       

      We are so sorry to hear about any issues our athlete experienced with a gift card purchased through a 3rd party. We have reached out and spoke with our athlete who advised that the 3rd party seller is working with them and resolving this matter moving forward. If our athlete has any further questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a mouth guard online on 12/30/2024. When I received the product I followed that manufacture directions to form it. After I did so, I noticed it was defective and was actually cutting my gums. I returned the defective product to Dick's, following their guidelines. It was delivered on 1/15/2025 ****** tracking ************). On 1/29/25 I called customer service because I had not received a refund. I was informed that they rejected the refund because the product was used. I spoke with a supervisor, ******, who refused to do anything despite the fact that it was defective. I asked her specifically if they were refusing to help me with a product that caused bodily harm and she said they were refusing to help me. In order to form and fit the mouth guard it has to be used. There was no way of knowing it was defective without using it. My order total was $85.85 and the mouthpiece was $49.99. A resolution would be an apology and refund for the mouthpiece.

      Customer Answer

      Date: 02/04/2025

      I would like to close/end complaint #********. 

      Dick's Sporting Goods has issued me a refund today. 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.