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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 272 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a pair of sneakers which was received by your return facility on the 21st of January. It has been 6 days and I have not received my refund yet. This happens so many times. Why is it that the return process is so disastrous with Dick's? It is not an "easy" return process at all.

      Business Response

      Date: 01/29/2025

      Dear BBB, 

       

      We are so sorry to hear about our athletes issue with their return/refund. We actually reached out already to this athlete and resolved this matter today prior to receiving this complaint and this matter has been resolved and both parties have agreed on a mutual resolution. 

       

      If our athlete has any further questions or concerns, they can give us a call at: ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 01/29/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ***

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had an ongoing issue with this order. I had to return all 3 shoes as they did not fit and dropped the return box off January 17th. There have not been any ***** tracking updates with the return label provided (7971 3050 2265) and I am being redirected when trying to resolve this issue. It seems that the return package is lost and ***** has informed me that I am not able to start an investigation as the shipper must start this. One agent at Dicks had informed me that this was possible after 72 hours however several other employees and a supervisor explained this is not possible and recommended to start a credit card dispute. I am still willing to do this however I believe that this should be resolved as I did drop the package off and it should have been transferred within the ***** shipping system. If I would have known that the package would be lost, I would have just gone to a local retail store and returned the items. ***** did confirm that a shipping investigation can be started, even when they did not scan the package as most drop off packages do not get scanned until they reach the hub location. Is it possible to resolve this issue and provide a refund for the order as the return package was lost with the shipper?

      Business Response

      Date: 02/14/2025

      Dear BBB,

      We are sorry to hear about Mr. *********** frustration with their experience. After further research we have confirmation that we received the items in question and processed the refund for these items on 2/6/2025 back to the original form of payment. If Mr. ****************** any other questions; he can reach out to us at ************.  
       
      Sincerely,  
       
      DICK's Sporting Goods 

      Customer Answer

      Date: 02/18/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *********

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order of shoes for $144.52. While I was waiting for the shoes I noticed some discrepancies in the shipping saying it was coming one day and then proceeding to not show up that day. Then finally they said delivered and when I went to go check there was no package. I contacted Dicks Sporting Goods first before the carrier to see if they could do something. I rudely got told no theres not and then I assumed it mightve just been an angry employee so I tried again and got the same response and got told to try with my bank. Then while trying to view details of my order I was logged out and hit with an error message which seems to mean my account is unbanned. My desired resolution would be a refund but I would at least like my account to be unbanned as I got no warning or email I was banned and had to figure it out myself and I had things and information saved on there I wanted to keep including information of my order I need to dispute it with my bank.

      Business Response

      Date: 02/14/2025

      Dear BBB,  

      We are sorry to hear about Mr. ********* frustration with his experience. We have researched and addressed his concerns internally.  Mr. ********* account has not been blocked on our end.  ************** has any other questions, he can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 02/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ******* *******

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shopping in ********************************* Sporting Good this evening and I had picked shoes for my *************** I went to dressing room a woman and man approached dressing room andwoman unlocked door she walked away. I had shoes my hand and bag ** *******. He offered hold the things while I tried on hoodie. I opened door and he was there so I even had him switch out the hoodie for size. I heard two men speaking side my door when I completed dressed I stepped out the man who had been holding my shoes gone. My ** ******* bag in the floor in front of door. employee with a bald head rushed up and went in dressing room came out very aggressively asking me where the shoes. Stating I had stolen shoes. I said I don't know ask ur employee.he then said he calling the cops. At this point I'm mortified I walk to front I put hoodie down and make them aware I will purchase nothing from this store now or ever In the chaos of situation I realized my ** ******* bag with newly purchased comforter and sheets were left behind ($423.47) and upon turning around and going back to store the *** told me it wasn't there. Which means one of the employees probably had taken it because there were only 2 other people in store...This was the most humiliating experience I could imagine and that cannot be the way your staff has been trained to treat people. I spend a lot of money at this store and have for many years. I've seen this same employee several times recently treat many of ur customers the same way. He's never friendly and he parades around like he is law enforcement and everyone is a suspected criminal. This is no way treat the people who keep ur doors open. I will never set foot inside that store again and I feel that I'm probably not the only one that feels this way and they just haven't taken the time to contact you. I really hope u use this as a tool to remind your staff what customer service looks like and hopefully they will focus on ensuring something like this doesn't happen again.

      Business Response

      Date: 01/27/2025

      Dear BBB,  

      We are sorry to hear about ******* frustration with her experience. We have researched and are addressing her concerns internally.  We have offered ***** a gift card for the inconvenience of the situation.   If ***** has any other questions, she can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:01/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a sports jersey from businesses website on Friday, January 17, 2025. Jersey was advertised at $43.75 and website stated 6 in stock. Order verification was ***********. On Monday January 20th, 2025 I was notified by the company that my order was canceled due to item being out of stock, but i can order the same item for $135.00. I asked for an explanation from their on-line chat and was given the exact same excuse and offer from on-line agent. I stated i felt this is a case of bait and switch and i should receive item at its original advertised price, they only offered the same product at $135.00

      Business Response

      Date: 01/27/2025

      Dear BBB,

       

      we are so sorry to hear about our athlete's frustration regarding the issue they described. Unfortunately, the online order provided by the athlete was cancelled subsequently as a result to insufficient stock being able to be fulfilled since this was a flash sale and had very limited quantity and orders are fulfilled in the order they are received. I wanted to assure our athlete that the item ordered originally is the: Nike Women's ***************** ***** ********* #** ************* Vapor Jersey which was the item marked won on our website which is no longer available. The similar alternative offered to our athlete with te higher price point they were advising is the Nike ************************* ***** ********* #** White Cool Base Jersey which is a similar alternative but not the same item as the name is different and unfortunately this item is not currently on sale and since this item is not the same, that is why unfortunately we were unable to provide a price match for the cancelled item. 

      If our athlete has any further questions or concerns, they can reach out to us at ************.  

      Sincerely,  

      H31**3733363131363939H 


      Business Response

      Date: 01/27/2025

      Dear BBB,

       

      we are so sorry to hear about our athlete's frustration regarding the issue they described. Unfortunately, the online order provided by the athlete was cancelled subsequently as a result to insufficient stock being able to be fulfilled since this was a flash sale and had very limited quantity and orders are fulfilled in the order they are received. I wanted to assure our athlete that the item ordered originally is the: Nike Women's ***************** ***** ********* #** ************* Vapor Jersey which was the item marked won on our website which is no longer available. The similar alternative offered to our athlete with te higher price point they were advising is the Nike ************************* ***** ********* #** White Cool Base Jersey which is a similar alternative but not the same item as the name is different and unfortunately this item is not currently on sale and since this item is not the same, that is why unfortunately we were unable to provide a price match for the cancelled item. 

      If our athlete has any further questions or concerns, they can reach out to us at ************.  

      Sincerely,  

      H31**3733363131363939H 


    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Dicks Sporting Goods store located on ************* in *************** yesterday to exchange a pair of running shoes that did not fit.The store clerk looked the bottom of the shoes and said they are used we dont take back used items. I asked how to test a pair of running shoes and she said to walk around your house. I replied that it is not really possible to run for 5 miles inside of my house. I asked what the policy is with contacting the manufacturer, in this case Hoka, and she told me to look it up online. I spoke with a manager and explained that I tried to run in the shoes and as a distance runner there is no way to know by walking inside my house how they would be. She said she would try to wipe off the bottom - the only area of wear. They did not come as clean as she would like as they are a very light color and she proceeded to tell me would you buy used shoes? I cannot exchange theseI asked her as well if she knew of how to contact Hoka since their website says to go through the retailer. She said no and I could have 10% off a new pair of shoes. I spoke with someone on your online chat who offered me $20. The shoes cost $140 and I cannot run in them. **** has offered a credit for the shoes to be used on their website, but I need a different brand as the **** did not fit properly. Why can the Dicks store not return the product to the manufacturer for the refund so I can then purchase a pair of shoes I can actually use?This is an incredibly disappointing and frustrating situation. Other sports retailers have provisions for this exact situation- one of Dicks competitors even has an entire section in their store called road tested for this exact reason. You cant test a distance running shoe without running a distance. **************** is paramount and at this time I have been turned away from buying anything from Dicks as this company does not support athletes.

      Business Response

      Date: 01/27/2025

      Dear BBB,  

      We are sorry to hear about ******** frustration with her experience. We have contacted ****** offering a full refund on this order for the inconvenience of the situation. If ****** has any other questions, she can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dears,On October 17th, 2024 bought 2 soccer cleats for my sons and after few games one had a splitting on the side and other one teared the sewing from the side. Of course after about 7 games the conidiation not that great as they have training outdoor.On Jan 13th, 2025 contacted Dick's online via chat and they said good news you can return/refund but you have to go to store since this was purchased on store. Yesterday Jan 15th, 2025 stopped by Dick's store and I was disappointed from the response as they have declined my request reasons being the 90 days window and the conditions of the cleats.Note: When I purchased the cleats Dick's team in store confirmed that I can return/refund if anything happen to the cleats within 90 days. they seemed very flexible. Regarding the 90days windows i have initialed the request via chat before the 90 days windows and I have the evident on the App, but I didn't had time to stope earlier the fact the cleats in the car more than a month but didn't had time to stop and thought I can resolve this online by reaching to customer services which wasn't the case.I appreciate in support in advance Regards,Sami

      Business Response

      Date: 01/31/2025

      Dear BBB,

      We are sorry to hear about ****** frustration with their experience. We have contacted **** and reached a mutual resolution. If **** has any other questions, he can reach out to us at ************.  
       
      Sincerely,  
       
       
      DICK's Sporting Goods 

      Customer Answer

      Date: 02/08/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      Sami El Flesh

    • Initial Complaint

      Date:01/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a return in September and I still havent received a refund. The tracking number shows they received the package. I have contacted their customer service several times but they are very rude and not helpful at all. I just want my money back.

      Business Response

      Date: 01/27/2025

      Dear BBB, 

       

      We are so sorry to hear about any return issues our athlete is experiencing with an online order that they shipped back. We have reached out to our athlete directly to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:01/12/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for store pick up As luck would have it today I get an email that items ending in .97 are an additional 75% off in store. I haven't picked up the order yet , but I could go there pick up, return and rebuy. It would be inconvenient and a pain, but I'd save $20.19. I happened t place an order yesterday and I want to enjoy the great deal so I chatted. I go through my whole issue and she said it's in store. I know. That's why I chatted in hopes they could help save the time and energy and i would still get the savings. I can get it but it's a hassle or they can help . The chat was a waste because she wouldn't adjust the order or help. I know it's in store and I got it today but I could save money and I really want to shop more as I go to the gym weekly. And have a toddler who will be playing sports. This is frustrating because they can help with the savings. My 3 items end in .97 meaning I could save 75% if buying in store which they're available in store hence buy online pick up in store

      Customer Answer

      Date: 01/13/2025

      I submitted a complaint today about dicks sporting good. I was able to get  resolved if you want to close it.

    • Initial Complaint

      Date:01/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There website is not acceptable for a gift card. We trying make a purchase with a gift card on line and it said no balance. We had the store from we're the card was purchased check to make sure it was activated. We called the 800 number on back of the card and balance was fine, open chatting with agent to help place the order the card was put on hold. After calling and being transfered to one dept to another ***** it not worth it. They could placed the order instead they put the card on hold ,The card is supposedly on hold and no one offer to put the order in.

      Business Response

      Date: 01/13/2025

      Dear BBB,  

      We are sorry to hear about this experience. We were unable to contact the athlete after reaching out several times. If they have any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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