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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 272 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Dick's Sporting Goods on the evening of December 18th (2 items - same order). My items were guaranteed delivery by December 24th, or earlier, with standard shipping - or the item(s) were free. One of the items was cancelled on 12/20 - 4 days before it was to arrive - and I didn't receive my other item until December 26th - AFTER CHRISTMAS. Dick's did not actually process my order until 12:11 p.m. on 12/19, so they are unwilling to honor their promotion, even though the items were ordered within the correct time frame. I want a refund for the Christmas gift that was guaranteed delivery, which didn't arrive until 12/26. I spoke to Dick's online chat (who authorized the refund, but said in order for it to be actually processed back into my account, I had to call in, so I did). I spoke with two separate other people over the phone, who refused to honor the promotion.

      Business Response

      Date: 12/28/2022

      Dear
      BBB,  

      We are
      sorry to hear about Miss. *****'s frustration with their experience. We have
      contacted Miss. ***** and reached a mutual resolution. If Miss. ***** has any other
      questions, he can reach out to us at ************.  

      Sincerely,  


      DICK's
      Sporting Goods 

      Customer Answer

      Date: 12/28/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *****

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 20th, 2022, I placed order number *********** via online because it stated if you spend $100 or more you can get expedited shipping and receive items by 12/24/2022. Due to receiving items by 12/24/2022 I decided why not it would save me a trip to the store and everything for Christmas would arrive on time. While wrapping gifts on 12.24.2022 I noticed I hadn't received an item. So I double checked to make sure I ordered the item and it was part of my order and it was. The item stated delivery exception. I never received an email or anything stating my item had a delivery exception. The delivery exception occurred 12.22.2022 item expected delivery date was 12.23.2022. This unsatisfactory as it didn't state delivery after 12.24.2022. The item arrived today. 4 days later after an on time delivery was due. Dicks sent no apology. The carrier sent no apology. It didn't state some items can be delayed. All items order were Christmas gifts. No compensation has been offered. NOTHING. Not to mention a shirt I ordered went on sale the next day. I called Dicks and requested a price adjustment and was told NO because it was a flash sale. I would have rather took my chances going to the store at least the gift would have been presented on time.

      Business Response

      Date: 01/02/2023

      We are
      sorry to hear about Ms. ********'s frustration with their experience. We were unable
      to contact Ms. ******** after reaching out several times. If Ms. ******** has any other
      questions, she can reach out to us at ###-###-####.  

      Sincerely,  

      DICK's
      Sporting Goods 

    • Initial Complaint

      Date:12/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned item that showed eligible for return by mail through December 6th. Item was the XS skirt in order #***********. Item was delivered back to company by FedEx on December 6th and company mailed customer back the return saying it was outside the return window and now refusing to return even though proof shows it was returned by return eligible date as shown online

      Business Response

      Date: 01/09/2023

      Dear BBB, 

      We are sorry to hear about Mr. XXX's frustration with their experience. We have contacted Mr. XXX and reached a mutual resolution. If Mr. XXX has any other questions, he can reach out to us at ###-###-####. 

      Sincerely, 

      DICK's Sporting Goods

      Customer Answer

      Date: 01/09/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ********** ********

    • Initial Complaint

      Date:12/24/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# *********** Signed up for your email subscription in exchange for 10% off. However, your company refused to honor the discount despite there being no applicable caveats placed alongside the offer at the time of advertisement. Please credit my account the $5.58 or 10%, whichever is higher. I would also appreciate a promo credit for a future order to make up for this fraud and if you expect me to shop with you again.

      Business Response

      Date: 12/26/2022

      Dear
      BBB,  

      We are
      sorry to hear about Mr. *******'s frustration with their experience. We have
      contacted Mr. ******* and reached a mutual resolution. If Mr. ******* has any other
      questions, he can reach out to us at ###-###-####.  

      Sincerely,  


      DICK's
      Sporting Goods 

      Customer Answer

      Date: 12/27/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very courteous and professional.



      Regards,



      **** *******

    • Initial Complaint

      Date:12/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes about a month ago for my fiancé for Christmas. This evening I gave them to him (after not personally opening them) & they were completely and obviously used. The bottoms were blackened with grass in between the lines. The shoes were advertised as new & I paid full price for them. However, because I ordered them so long ago, I can’t return them even though they are disgustingly pre owned. It was so awkward giving this as a gift and not knowing they had been used. I will be fighting for a refund for this inconvenience.

      Business Response

      Date: 12/27/2022

      Dear BBB,  
      We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes online. There was one pair left. I put the order through and everything went fine. The next day they cancelled the order and provided no reason whatsoever for the cancellation. I was fully refunded and offered a $10 coupon to spend online. I don’t care about a coupon. I would like to simply know why my order was cancelled and whether this was some sort of bait and switch. There are identical shoes on their website but at a much higher price than the deal I received

      Business Response

      Date: 12/22/2022

      Dear
      BBB,  

      We are
      sorry to hear about Mr. ******'s frustration with their experience. We have
      contacted Mr. ****** and reached a mutual resolution. If Mr. ****** has any other
      questions, he can reach out to us at ###-###-####.  

      Sincerely,  


      DICK's
      Sporting Goods 

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/17 I purchased several items from Dick’s online site. I received several emails about my items being prepared for shipping and eventually shipping out entirely and completely. On 12/20 after 90% of my items have arrived at my door I receive an email that part of my order was not shipped because it wasn’t available. Instead it was cancelled outright. This is the most inconvenient and inconsiderate experience I’ve ever had with a major retailer. It’s Christmas time for heaven’s sake!! In the email I received about the cancellation I was given a $10 coupon code for this major inconvenience. This is beyond unacceptable! SHAME! I want the coat I ordered for the price advertised!!!

      Business Response

      Date: 12/22/2022

      Dear BBB,  
      We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you of an incident that I had with the Dick's Sporting Goods Tinley Park, IL store manager, Katie, on 12-11-22. I took my daughter to purchase a shirt she needed for her game. There was only one shirt but it had marks on it. An associate offered 10% off. He told my daughter to let the cashier know. Jalyn was working the register. We let her know. She asked his name. We didn’t know it, so then we were asked to describe him. Just after Jayln was relaying the info over the radio, another associate approached the register. She rubs the shirt and shakes her head “no” to Jayln. Then she asks me “Why would he tell you we would give you 10% off?" I replied “I don’t know, that is your employee.” After further talk amongst the employees they couldn’t determine who he was. It seemed they were making this a very unnecessarily difficult task. A woman’s voice then comes through the radio and says, “just give them the 10% off so they can get out our face.” They weren’t speaking through ear pieces so everyone heard her. I asked for her name and was told it was Katie. I located Katie and her response was “I am sorry that you heard a comment that made you upset.” I was taken back because she acted as if what she said wasn’t extremely rude and offensive. I confirmed her name/position. I said “thank you that’s all I need.” As I walked away, she blurts out in a condescending tone “No, thank you, and I’m so happy we were able to give you that 10% off.” I was so disturbed by her tone and patronizing behavior as the store manager. So, I walked back to explain that I didn’t need the 10% off, but as a business, if it is offered, they should honor what their employees tell customers. My goal is that no customer should be made to feel anything other than valued. Katie’s actions were unacceptable. I’d like to have confirmation that my voice was heard, and what action steps are going to be taken so that an experience like this will never happen to another customer again.

      Business Response

      Date: 12/22/2022

      Dear BBB,  
      We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

      Customer Answer

      Date: 12/26/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an item on November 25, 2022 to be given as a Christmas Gift. I found out someone else already bought this present. I went back to the store in South Hills village Mall to return the item two days later. They said they would return the money to my debit card as that was the payment method used for purchase. I have not received my refund and it is 21 days later. I went back to the store and they told me to call customer service. I called customer service twice now. The second time I called it they supposedly escalated it to a level 2. They said I would hear back from someone in 3 days. It’s been 7 days. I have not received my refund or heard from anyone at Dicks giving me any type of information about where my money is.

      Business Response

      Date: 12/22/2022

      Dear BBB,  
      We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods

    • Initial Complaint

      Date:12/19/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed the order on 10/1 and was told it would ship by 10/16, never received it so they promised it would ship November. Contacted them regarding the issue they changed it again. Received a reply with another date that was not met. They never take any responsibility and now they do not know when the product will be available. Offered me a partial refund and never got it.

      Business Response

      Date: 12/20/2022

      Dear
      BBB,  

      We are
      sorry to hear about Mr. ******'s frustration with their experience. We have
      contacted Mr. ****** and reached a mutual resolution. If Mr. ****** has any other
      questions, he can reach out to us at ###-###-####.  

      Sincerely,  


      DICK's
      Sporting Goods 

      Customer Answer

      Date: 12/20/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** ******

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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