Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dick's Sporting Goods Inc

  345 Court Street Coraopolis, PA 15108-3817

• 

  Dick's Clothing & Sporting Goods

  100 Center Drive Newark, DE 19702-3226

• 

  Dick's Sporting Goods Inc

  1336 Hansel Avenue Florence, KY 41042-4893

• 

  Dick's Sporting Goods Inc

  1350 Bald Hill Road Warwick, RI 02886-4268

• 

  Dick's Sporting Goods

  1520 Apple Glen Blvd Fort Wayne, IN 46804-1788

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to go pick up my bike on 3/20/25 after 2 weeks of waiting for it to be serviced and get essential repairs. When i went to go checkout i ensured that both the tire/tube was replaced and the basic tune up was fully and thoroughly done. But, one of the associates claimed and told me he didnt see anything about a tune up yet when i saw the paperwork again it was clearly on there. On top of that when i checked out he then asked if i wanted the tune up done right then and there even though it was closing time. I went in preparing to pay for both the tire and tune up but seemed to only pay for the tire with the tune up included after being told the brakes and gears were done too. So i then left the store and tested the bike out. Initially everything was fine but the more i rode it it started to produce a continuous machine whirring /revving up sound coming from the front tire sector of the bike! I was officially ****** at that time because what is the point of patiently waiting two weeks when in the end i get halfcocked service and negligence?! I shouldnt and will not be responsible in any way for the tune up s**** up due to me not getting everything i asked for especially when its clearly in the paperwork clear as day but was an ignorance based oversight and failure. Its just like in the restaurant industry; if the kitchen screws up your order and doesnt give you what you ask for /the service you expect you dont pay for it I demand this service to be comped if not EXTREMELY reduced in price if the store wants to play hardball. It is completely inexcusable and unacceptable to wait two whole weeks just to get half a** service and end result.

  Business Response

  Date: 03/25/2025

  Dear BBB, 

   

  We understand our athlete's hesitancy and our team is working directly with them towards a satisfactory outcome moving forward which can take some time for the new unit to be shipped/delivered and we do not want this to be deemed as unresolved if this case closes prior to the new unit being delivered/assembled to our athlete. We will continue to work with our athlete to ensure a satisfactory resolution and confirming here as well that we are working on assisting our athlete. We kindly ask that our athlete continues to work with our internal team as their primary point of contact who will ensure this matter is resolved moving forward once the new unit is allocated and delivered by our transit partners along with the old unit being returned. 

   

  Thank you. 

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sole F85 treadmill with full delivery and assembly service from Dicks Sporting Goods on 28 February 2025. The companys subcontractor, *************, has canceled the delivery three times, each time with last-minute notification. Despite multiple escalations to Dicks store management, corporate customer service, and ***, I have received no resolution, no accountability, and no compensation for the repeated failures. I have taken time off work twice, realigned my schedule multiple times, and still do not have the product or service I paid for in full three weeks ago.Dicks refuses to take responsibility, blaming ***, despite the fact that my contract is with Dicks Sporting Goods, not AIT. After multiple calls, Dicks corporate has offered only $40 off the delivery feea completely inadequate resolution given the time lost, failure to deliver, and continued rescheduling.I am requesting an immediate resolution, including a full refund for delivery and assembly fees, a discount on the treadmill for the significant inconvenience, and written confirmation of final delivery on 21 March 2025.Three weeks have passed, and I still do not have the product or service I paid for. This is a clear failure of Dicks Sporting Goods to fulfill their obligations to the customer.If a resolution is not provided immediately, I will escalate further, including:- Disputing the charge with my credit card company for "services not rendered."- Publicly sharing my experience to warn other customers about ********************** failure to fulfill paid services.Dicks Sporting Goods cannot continue blaming its subcontractors while taking no responsibility for delays, lack of communication, and complete customer disregard. I expect a resolution immediately.

  Customer Answer

  Date: 03/24/2025

  Good Morning,
  
  Forwarding this email for your situational awareness.  The customer service representative refused to provide contact information for a manager or transfer me to one and we hung up with no way ahead.  I therefore had to resort to emailing the CEO as I had no other contact information at corporate.  Details below/attached.
  
  V/R
  
  **** *****
  
  ---------- Forwarded message ---------
  
  
  BLUF: I purchased a Sole F85 treadmill with paid delivery and assembly from Dicks Sporting Goods on 28 February 2025. The contracted delivery provider, *************, has canceled three times at the last minute, causing work disruptions, lost time, and a complete failure to deliver the product or service I paid for in full three weeks ago. Despite multiple escalations to store management, corporate customer service, and ***, I have received no accountability, inadequate compensation ($40 refund offer), and continued delays.  
  
  I require an immediate resolution. Dicks Sporting Goods must take ownership of this systemic failure rather than deflecting responsibility to its subcontractors while leaving paying customers to bear the burden of lost time, financial costs, and repeated disruptions."
  
  
  
  BACKGROUND:
  28 Feb 25 Purchased a Sole F85 treadmill with paid delivery and assembly. Scheduled for 11 March (9 AM - 12 PM).
  10 Mar 25 (5:57 PM) AIT texted, citing "unforeseen circumstances," rescheduled for 14 March (5-8 PM).
  14 Mar 25 (12:59 PM) AIT canceled again within 4 hours of delivery, citing vehicle issues. Rescheduled for 19 March (5-8 PM).
  14 Mar 25 (1:30 PM) Called ***; they promised a manager callback for compensation (never received).
  14 Mar 25 (1:45 PM) Called Dicks store manager, who refused accountability, saying *** is a subcontractor.
  19 Mar 25 (5:23 PM) Called AIT for confirmation (since they failed to confirm as promised). They said I was still scheduled but needed to check and call me back. They never did.
  19 Mar 25 (7:08 PM) Received a text during the final hour of my scheduled window delaying the delivery againthis time to 21 March (9 AM - 12 PM).
  I have now taken time off work, realigned my schedule multiple times, and received nothing but excuses. As an active-duty Air Force Major, my schedule is not flexible. This level of failure is unacceptable, and I expect Dicks Sporting Goods to take full responsibility for resolving this issue.
  
  
  
  DISCUSSION: On 20 March 25 at 11:00 AM, I contacted Dicks corporate customer service and spoke with Evonie (Interaction B16S79). She repeatedly told me to contact *** directly, despite my clear explanation that I had already done so twice with no resolution. I asked to speak to a manager, and she initially stated that there was no manager available to escalate my issue.
  Only after I explicitly stated that my contract was with Dicks Sporting Goods, not AIT, and that I would escalate further did she put me on hold. After a 15-minute hold, I was transferred to Shandelle, who acknowledged the failure but claimed that corporate "cannot issue a refund," only the store can.  After a 50-minute hold, Shandelle notified me she contacted the store manager and could only offer a 40 dollar refund on the delivery cost as compensation, which is an insufficient resolution given three weeks of failure, no accountability, and my own work time lost as an Active-Duty Air Force officer (O4).  
  
  This is a systemic failure of Dicks service model. My contract is with Dicks Sporting Goods, not AIT. If you choose to use a third-party subcontractor, that does not absolve your company of responsibility for ensuring paid services are fulfilled.  I have now spent over three weeks waiting, taken time away from my military duties, and wasted hours calling customer service, with no satisfactory resolution or product.
  
  REQUIRED ACTIONS:
  Guarantee and confirm delivery & assembly on 21 March (9 AM - 12 PM) with no further delays.
  Issue a full refund for the delivery and assembly charges.
  Apply a discount to the treadmill for the inconvenience, lost work hours, and repeated failures.
  I have already submitted a BBB complaint.  If a full resolution is not provided today, I will proceed with:
  
  Disputing the charge with my credit card provider for "services not rendered."
  Publicly sharing my experience to ensure other customers are aware of the risks of ordering from Dicks Sporting Goods.
  Notifying the **** Air Force contracting office so they are aware of this pattern of service failure and can take it into account when considering future government contracts with Dicks Sporting Goods or its logistics partners.
  I expect an immediate response detailing how you will resolve this matter.
  
  Respectfully,
  
  ******* *****

  Customer Answer

  Date: 03/24/2025

  Good Morning,
  
  After emailing the CEO **** ***** reached out to me the next morning from their corporate office.  Details below.  
  
  V/R
  
  **** *****
  
  ---------- Forwarded message ---------
  
  
  Thank you ****,
  
  Received.  If the proposed resolution (negate the proposed discounts, process a full refund for the F85 order, and place a new order for an F89 for the exact amount of the previous purchase, and including delivery and assembly) is approved and delivered on the scheduled delivery date, I consider that a genuine resolution that addresses each concern.
  
  Standing by to hear from you Monday, 24 Mar 25.
  
  V/R
  
  **** Davis 
  
  On Fri, Mar 21, 2025 at 2:42 PM *****, **** F <************************************> wrote:

  
  *******,
  
  Thank you for taking the time to speak with me today. To recap our conversation, we had originally planned to process a full refund of the delivery and assembly cost in addition to a 15% discount on the item (F85). This was in place before the unit that was delivered today was found to be defective. Considering the new circumstances I will be following up with you on Monday regarding the approval of our updated resolution which is to negate the previously mentioned discounts, process a full refund of your order to store credit and place a new order for a SOLE F89 that will be at no additional cost, this will also include delivery and assembly. Once placed I will coordinate with *** to ensure that when the new treadmill is delivered the defective unit is picked up if possible.
  
  I will have more information for you on Monday and will keep in mind that the refund and new order (once approved) will be placed on 3/29 when you arrive back from vacation.
  
  Thank you again for patience as we work to resolve this issue,

  Business Response

  Date: 03/24/2025

  Dear BBB, 
  
  We are so sorry to hear about our athletes frustration with their purchase. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************. 
  
  
  Sincerely, 
  
  Dick's Sporting Goods

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 
  
  As I only had the option to accept the comments and close the case or reject to keep the case open, I chose to click reject as further steps are needed to fully resolve this case.

  Dicks Sporting Goods has engaged with me directly to resolve this issue: 
  
  CURRENT STATUS:
  - Dicks has approved an upgrade to the Sole F89 at no additional cost, which is an acceptable resolution.
  - The new order has not yet been delivered, and I am still waiting for confirmation of the scheduled delivery date.
  - The defective treadmill (F85) also still needs to be picked up at the same time as the new delivery.
  
  At this time, I request that this case remain open until the upgraded unit is successfully delivered, assembled, and the defective unit is removed. Once the transaction is fully completed as agreed, I will confirm resolution.
  
  Thank you for your time and assistance. 

  VR
  
  **** *****

  Business Response

  Date: 03/25/2025

  
  Dear BBB, 
  
   
  
  We understand our athlete's hesitancy and our team is working directly with them towards a satisfactory outcome moving forward which can take some time for the new unit to be shipped/delivered and we do not want this to be deemed as unresolved if this case closes prior to the new unit being delivered/assembled to our athlete. We will continue to work with our athlete to ensure a satisfactory resolution and confirming here as well that we are working on assisting our athlete. We kindly ask that our athlete continues to work with our internal team as their primary point of contact who will ensure this matter is resolved moving forward once the new unit is allocated and delivered by our transit partners along with the old unit being returned. 
  
   
  
  Thank you. 

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am following up on my previous email regarding my purchase of the Sole E35 Elliptical (Order #***********) from your ************, ** location on January 28, 2025. To date, I have not received any response or resolution to my complaint from March 3, 2025 (see below).As I stated in my original message, the equipment I received was used, returned, and repackaged as new which is both unacceptable and misleading. I paid $1,571.43 for a new product, along with an additional $100 for professional assembly. The technicians photos clearly show that this item had been previously assembled and disassembled, which is clear evidence of false advertisement.Three attempts to reach out with no response

  Business Response

  Date: 03/18/2025

  Dear BBB,  
  
  We are sorry to hear about this experience. We have researched and addressed their concerns internally. If the athlete has any other questions, they can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday March 15, 2025 we walked into Dicks Sporting Goods in the ***********. After shopping like we normally do there. We picked out a baseball mitt. Walked up to the cash register. My Grandson seen baseball cards at the check out line. There were big boxes for $24.99 and a smaller box for $12.99. I told him no come on. As we go to the other side to wait to get cashed out I noticed several big boxes of baseball cards on the bottom shelf marked $12.99. My Grandson picked out the box he wanted. We walked up to the cash register to cash out. I noticed it rang up for $24.99. I brought it yo the cashiers attention that they were marked $12.99. He said nope they are $24.99 someone must of put that box in the wrong spot. I said no there are several boxes and the sticker says $12.99 for all the boxes stacked there. I said they are right there. I pointed to the several boxes sitting on the shelf and the $12.99 price tag. The cashier pulled the sticker off the shelf said nope. I asked for a manager. At this time I cant believe the cashier had just pulled the sticker off the shelf. He calls the manager up he tells the manager I am arguing with him. I said Im not arguing with you I want this box of cards for $12.99 like it was marked. Manager says nope cant do it. I said you can do it I want this one box of cards for $12.99 like it was marked. At this time I said a few choice words told him I wanted to speak to a higher up manager. This red headed male manager says I am it. I told him that is wrong for not honoring the price the box was marked. I also told him I would not be back to that store. The manager tried to say they were moving things around. Like it was alright the box was marked $12.99 and he wasnt honoring the price.

  Business Response

  Date: 03/21/2025

  Dear BBB, 

   

  We are so sorry to hear about the pricing issue outlined by our athlete while shopping with us in store. We have reached out to our athlete to further assist and work towards a mutual resolution moving forward. If our athlete has any further questions or concerns, they can reach us at: ************.  
  
  
  Sincerely,  
  
  Dick's Sporting Goods 
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the worst experience attempting to return a pair of shoes from here. I live in *****, where there is no dicks (I put my address under a family members address). I came into town on 3/15 early in the morning, saw some ************* gave me some late Christmas gifts as I hadnt seen them. One of the gifts was a pair of shoes that they had purchased from Dicks. The shoes didnt fit so I immediately went to dicks to exchange ******** was told by the rudest manager ever to sell them because I was 2 DAYS past the return date. I kindly explained that I didnt know when they were purchased & asked there was anything I could do as I dont live in this country (i dont have an accent I moved to ***** 2 years ago from the **) and there is no dicks where I live. She was acting like I was sitting on my a** at home and not returning the item or like I was months after the return date. I also told her places like ********, ******** marketplace, and Depop arent available in ***** and I was asking for a solution from her. She told me that she would give me $50 cash and throw it in my face the boys behind me told the manager that she was being rude to me and told her to stop, i was so surprised by the managers actions and I just looked at her and just said no its okay and left. I then called customer support and they were also useless. And the supervisor I spoke to was very rude and lectured me! I am trying to return this item before I leave and I cant have store credit as what can I do with it? Theres no dicks near me! And after the experience I had do not want to be shopping at dicks anymore

  Business Response

  Date: 03/18/2025

  Dear BBB, 
  
  We are so sorry to hear about our Allesandra's frustration with her in-store purchase and attempt to return/exchange it. We have reached out to Allesandra directly from the contact information she provided in order to resolve this matter moving forward. If she has any further questions or concerns, she can reach out to us directly at: ************ or respond via e-mail to interaction 7HYHJ7 where we offered her a gift card or check in the disputed amount. 
  
  Sincerely, 
  
  Dick's Sporting Goods

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2024, I purchased a pair of tennis shoes for my son. My son later stated he did not want them and I went to return them in February. Despite the receipt stating I had until the 13th of March to return them, they refused to process the return. I was told by store employees that "the computer would not let them do it." When I asked store employees what else could be done, they just said nothing. The only thing I was told was that there was a sign up the day I purchase the item stating returns were not going to be allowed past February. I told them it was ridiculous for them to expect me to remember a sign that was up 3 months ago. Besides, my receipt clearly states that I could make returns up until the 13th of March. They simply responded that was their mistake because they forgot to change out the receipt paper that had that date on there. I explained that is their fault because I used the date on the receipt to make my return. They refused to help or even to contact their manager that had just left for the day.

  Business Response

  Date: 03/14/2025

  Dear BBB,?? 
  
  We are so sorry to hear about our athlete's frustration with their recent experience. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************.?? 
  
  
  Sincerely,?? 
  
  Dick's Sporting Goods? 

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday 2/16/2025 I was at Dicks Sporting Goods. When I grabbed a baseball glove it said ***** when it ranged up it said *****. . I told the cashier there was more than one there and they needed to honor the price . The cashier and manager did not want to honor it. I said that was there mistake not mine , I think its wrong that they wont honor it .

  Business Response

  Date: 03/14/2025

  Dear BBB,

   

  We are sorry to hear about our athlete's recent complaint regarding an in-store pricing inquiry. We did attempt to call the phone number provided by the athlete and the recipient advised it was the incorrect number. We have also sent an email to the email address provided by our athlete to gather some additional details so we may assist moving forward and look into this matter further.

   

   

  If our athlete has any further questions or concerns, they can reach out to us directly at: ************.  
  
  
  Sincerely,  
  
  Dick's Sporting Goods . 

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a pair of ****** Gazelle on the website but every time I placed the order the website would show an error and state that it was not possible to finalize the order. So I tried multiple times with different payment methods to no avail. Later on I saw that I was charged for every attempt of purchase I made, in a total of 8 times. The website has no order made at all. I contacted the company many times and I was told they were pending charges and they would **************, they didnt! Two already got posted. Im about to pay 8 times for a pair of sneakers I didnt (and wont) even receive.

  Business Response

  Date: 03/07/2025

  Dear BBB,

  We are sorry to hear about Ms. ******** frustration with their experience. We have researched their concerns and confirmed that the orders in question unfortunately did not go through however since they were attempted using a third-party company for payment, we advised them to reach out to those companies directly for assistance with any authorization holds or charges moving forward.

  Sincerely,  
   
   DICK's Sporting Goods 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  ***** ******

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt online using a gift card and dicks rewards points. The transaction said it was completed but I never got an email. 3 days later still no email. Called to resolve they cant find my transaction even though I had a transaction IS and order number. Now I am out a $50 gift card and $10 in dicks rewards points. They said there is nothing they can do including issuing me a gift card and dicks points back even though they can clearly see in their system what I ordered and that the amount due on my card was different than what the item cost.

  Business Response

  Date: 03/05/2025

  Dear BBB,

   

  We are sorry to hear about our athletes issue with their online order. We were able to look into this internally and we have reached out to our athlete to further assist and resolve this matter. If our athlete has any further questions or concerns they can reach out to us directly at ************.  
  
  
  Sincerely,  
  
  Dick's Sporting Goods 

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 329 on my usaa credit card. I disputed the charged. You company said I picked up product in store and I order it online. I never pick up a glove in your store or ordered nothing from dicks sporting goods

  Business Response

  Date: 03/03/2025

  Dear BBB,

  We are sorry for any frustration Ms. ****** may be experiencing with these charges. She has filed a dispute with her financial institution, and this is the correct course of action. ********************** institution will work with our internal team to further investigate. 

  Thank you.
  DICK's Sporting Goods