Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Giant Eagle Inc

  700 Cranberry Woods Dr Cranberry Township, PA 16066

  
• 

  Giant Eagle Inc

  7418 Broadview Rd Cleveland, OH 44134-5718

• 

  Giant Eagle Inc

  6000 Royalton Rd N Royalton, OH 44133-5104

• 

  Giant Eagle Inc

  11501 Buckeye Rd Cleveland, OH 44104-3827

• 

  Giant Eagle Inc

  4401 Mayfield Rd Cleveland, OH 44121-3670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ***** gift card I was trying to use online. The total did not show the price minus *****.When I spoke with *** she promised me and made me feel unsympathetic, in every way shape or form . It was the tone I was left with.When the delivery was supposed to happen, they called me because it was not the right amount..What I have to do is go to a local store to pick up by myself, which to most people is not a big deal. I have a condition that when I walk I have to urinate very bad. I am on disability and cant physically work because of the situation.I want them to apply a 100 gift card for their problem

  Business Response

  Date: 01/05/2025

  This letter is in response to the complaint submitted by ***** ******* regarding an online order
  involving a Giant Eagle Gift Card.
  Mr. *******

  placed an online grocery order on 12/30/24 and wished to use a $50.00 Giant Eagle
  Gift Card, with the remaining balance charged to a ****** account. Mr. ******* called our
  Customer *************** to inquire the temporary hold charge placed on his ****** account.
  Our Customer *************** attempted to tell Mr. ******* that it was a temporary hold and
  would not be charged until the order was shopped/processed when Mr. ******* abruptly ended
  the call. ****** places a hold on the bank account associated with the purchase of the entire
  purchase until payment is finalized after store has completed the transaction. We apologize for
  any inconvenience.
  Very truly yours,
  Giant Eagle, Inc

  Customer Answer

  Date: 01/06/2025

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  

   

  ***** *******

  this is from their personal response  and what they did tell me

  that it was a temporary hold and 

  would not be charged until the order was shopped/processing

  which means the should have been *****

                                                            ****** gift card 

                                                             ***** total after gift card

  the actual total from the cashier told me was ***** not ***** . 

  it was not what your system said was. 

  I've  been a store manager most my life , this is definitely the worst experience i have ever been part of. 

  they were basically talking down to me like it it was my fault. a great store manager should have called the  day of the delivery to make sure it was done correctly.

  at 53 i am on personal disability , which in short  means the more i walk the more i urinate, badly . this is the only reason i cant take a walk, or even walk into a retail store and shop. 

  luckily when i spoke with ***** the store manager of your ******************* , the incompetence i received, i gave him my list and he went ang got everything, he even offered to assist  in me taking the items from the car

  i did hang up on you guys i don't apologize for that .

   a great member of any management staff , should have fllesed 

   

  based on my . 

   

  this is from  their response 100%

  This letter is in response to the complaint submitted by ***** ******* regarding an online order 
  involving a Giant Eagle Gift Card. 
  Mr. ******* placed an online grocery order on 12/30/24 and wished to use a $50.00 Giant Eagle 
  Gift Card, with the remaining balance charged to a ****** account. Mr. ******* called our 
  Customer *************** to inquire the temporary hold charge placed on his ****** account. 
  Our Customer *************** attempted to tell Mr. ******* that it was a temporary hold and 
  would not be charged until the order was shopped/processed when Mr. ******* abruptly ended 
  the call. ****** places a hold on the bank account associated with the purchase of the entire 
  purchase until payment is finalized after store has completed the transaction. We apologize for 
  any inconvenience. 
  Very truly yours, 
  Giant Eagle, Inc.

   

  ADDITIONAL INFORMATION:

  I just wanted to add that I still need the $100.00 gift card for the
  service I got.
  
  Thank You
  ***** *******

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Advantagepay system through Giant Eagle that in return from auto debiting your account, you get a reduction in the price of fuel. On 12/21 I make two separate transactions from Giant Eagle for $109.93 and at Get Go Gas for $40. Funds were in my checking account and available to cover these transactions and I was under the believe this system worked like a debit card. On 12/26 I was send notice from My Perks Pay Support that my payment did not go through. I was confused by this as the funds were in my account when the transactions were made, replied back to their email asking for further explanation. On Sunday 12/29 I followed up and had not heard anything back, on Monday 12/30 I got a reply back from a company called Spire telling me to call this company called Check **** for assistance with Payment. I called this Check Redi and they read off the charges and only help or explanation offered was to go to their payment page to make payment on the account. On 12/31 I saw 4 unsuccessful attempts were made to debit money from my checking account without prior notice. I called my bank and got the vendor info with 2 being the Giant Eagle charges and 2 being separate $50 per transaction charges for the failed debits for Check Redi. Since it just happened this morning, I'm not sure if there will additional charges as well. So now my ****** charge they are telling me has ballooned up to ****** at least. Had I just used my debit card that day, none of this would occured. This sounds like predatory business practices in an attempt to extort hard working PA citizens from their hard earned money to save a few cents off a gallon of gas. This needs to be investigated and stopped ASAP before someone else get's ripped off.

  Business Response

  Date: 01/03/2025

   

  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Mr. *** ******** regarding recent
  transactions using the MyPerks Pay program. Mr. ******** completed two transactions using
  MyPerks Pay. If there are any questions about the program or specific transactions, please
  contact our ************* Team at ************** for additional support.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  
  

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered salmon for delivery on 12/29/24. Upon delivery I cooked the salmon and when my husband and I was eating it we found small bones throughout. Wasnt edible and had to be discarded. Called giant eagle and no one really seemed to care about this issue. Quality of food has really gone down here but their prices sure have not. Attached is a screenshots of the order and and receipt since it was placed online order and not in person.

  Business Response

  Date: 12/30/2024

  Good Morning - The consumer can reach our ************* team directly at ************** (Monday - Friday 8:00am - 8:00pm) in order to file a product complaint.  Thank you.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 months ago I founded plastic in 2 bottles of Giant eagle 24 pk water took back 2 cases of it at transportation blv Cleveland **** request to see the manager. The store manager gave me another 2 cases 24 pk = 48 bottles. Like I always buy when I go. Two weeks ago my doctor said I have a bacteria infection gave me antibotic Now I have to go back to doctor because of this today. He said it came from containated water. I throught nothing of it intill today I open a bottle of water drank almost half spit it out it smelled like rotten eggs I looked at the bottle the bottom of it is white the bottle is cloudy. I been drinking bad giant eagle water I guess for years oh my goodness. I am so upset.

  Business Response

  Date: 12/26/2024

  We would like to thank the consumer for alerting us to her concerns.  Please advise the consumer to reach out to our ************* team directly at ************** (Monday - Friday 8:00am - 8:00pm) to open a case regarding her incident.  Thank you.

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been my experience with the Giant Eagle pharmacy on ******************************************** and the subsequent response, or lack thereof since the second week of December 2024. As of the date of this letter it is worth nothing that I am still without my prescription for *******, which keeps my blood sugar regulated... 

  
  1. December 11, 2024, I received a text informing me that two prescriptions were available for pickup. The first was for blood pressure medication. The second I noticed was for $******. I called Giant Eagle on ******* Road (who filled the prescription) but received no 
  response. 

  
  2. Dec 12, 2024, I called Giant Eagle on ******************* and spoke with a technician. She informed me that non-generic ******* was on backorder and that all they had was generic which would cost me ****** with my *************** and that it would not be covered under my 304b ******** Pharmacy prescription plan (which Giant Eagle on ******* Road is contracted with). She was very rude to me and told me and told me it was not her job to look up prescriptions or insurance. She then proceeded to call me "she" on the phone and laughed at me and told me it was not her job to help me... I asked her if she was inept (as I was frustrated and shocked to be treated this way) and asked to speak with her supervisor. I was then put on the phone with ****, the Giant Eagle pharmacy supervisor at that local. Who then instructed me that it was also not her job to find or fulfill prescriptions for me nor was she under any legal obligation to do so... I could hear other employees laughing at me in the background and referring to me as "she." She then brought up the fact that I used the word inept with the previous tech and became belligerent and told me I was no longer welcome at any Giant Eagle Pharmacy in the country... 
  I became very upset at this point, asking what I was to do with the prescription for the blood pressure meds that had already been filled. She told me she was cancelling that prescription as well and called me "she" again. 
  I questioned whether she could do this legally, and she laughed at me and gave me corporate's phone and DARED me to call and file a complaint. I asked if she was stupid or 
  rude or both...As I had never been treated this way...And she told me again, I was 
  unwelcome at any Giant Eagle in the country...And that no Giant Eagle would ever fill a prescription for me ever...I told her my hands were shaking, I was so upset and she laughed at me and hung up on me and called me she again... 

  
  3. Immediately, following this encounter I called the Giant Eagle corporate phone number **** had given me. I informed them what happened and was promised by the attendant, who agreed with me and apologized to me. (Nice young woman). She then promised me somebody would call me back within 24 hours. I told her I was shaking again, and she told me it would all be taken care of. I also informed her that I would be contacting my attorney if this was not taken care of. 

  
  4. The next day, Dec 13, 2024, I followed up again with Giant Eagle Corporate with the reference number given. Attendant promised me it would be resolved by Monday the 16 of December 2024. 

  
  5. On December 16, 2024, I reached out to another attendant with my case reference. The attendant (this time a man) assured me that it would not go unresolved, and that Giant Eagle took discrimination very seriously. 

  
  6. On December 17, 2024, I called Giant Eagle **************** again about why nothing had been done and the attendant informed me that my case was closed due to them trying to call me multiple times with no answer. I asked him what time someone had called, and he said 3:15 on 12/17/2024. I asked if he wanted my call logs, and he said no and provided him with my office phone number and email in case they needed to reach me further.

  7. At 6 P.M. on December 17, 2024, I received a call from a district manager, who never did provide me with her name, from ********, **. She was very abrupt with me and informed me that while she believed both **** and the technician at the Giant Eagle on ******************* overstepped and that I was treated unfairly she was going to stick with the decision that **** had made banning me from the Giant Eagle Pharmacy on ******************* even though she believed I posed no threat to anyone at that pharmacy. She then told me if I wanted it explained further or if I went to the Giant Eagle Pharmacy on *******************, she would have someone from Loss and Damages write me a trespassing letter banning me completely...She told me she was working with **** and the technician in how to handle situations like mine. She also told me I was welcome at any OTHER Giant Eagle Pharmacy in the country other than that one. She told me she took discrimination seriously and I asked her if she was okay with **** and herself discriminating against me and calling me she and preventing me from getting my much-needed meds. Said her reasoning was that I used the word inept, which she found offensive, and that was her rationale for preventing me from the Giant Eagle Pharmacy on *******************...I asked her if she was okay with discrimination if her employees were doing it and she laughed at me. She then said: "Anything else?" 
  And then hung up on me. 

  
  8. December 18, 2024, I called Giant Eagle corporate again and spoke to ****, who was pleasant and shocked by how I was treated. She told me my case was still open and 
  provided me with my case reference number. I asked her if she had access to the name of 
  the district manager's name for which she said she had no record. She then told me she would have another district manager reach out to me. I thanked her and she apologized for 
  the treatment that I had received. 

  
  I have forwarded copies of this this letter to Giant Eagle Corporate, **** ****** CEO president of Giant Eagle, Primary One Health, ***************, as well as my local LGBT discrimination agencies, The Better Business Bureau of **** and the contact point for my attorney April *. ********... 
  I ask that any further contact be made only through April at ************. I am hoping we can get this resolved quickly 
  
  

  
  

  Business Response

  Date: 12/29/2024

  Good Afternoon - The Pharmacy leadership team has previously spoken to this consumer to discuss his concerns.  Thank you.

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doubled charged for my groceries by a negligent cashier not paying attention that has my account over drawn. I called the store manager who refused to acknowledge it until my bank called to send them the charges Giant Eagle made against my account. ******* the store leader told me to call their retail banking **** 412'963-6200, so I can have the charges reversed and the money put back into my account. I was charged $155.49, then I had a $2.00 botter of water added for $1.69 and charged a second $157.18 which totaled $312.67 for only one order. I know the cashier's drawer had to come up over, and how many more customers did he do this to yesterday 12/22/24. I've been calling corporate retail banking all morning with no one calling me back as ******* said they would. This is theft on Giant Eagle's part, and I want my money back for the lst charge. I am not waiting 5 days for this company to correct their mistake. It's 2 days before Christmas and it's should be done now. I feel violated absd stolen from.******** ******

  Business Response

  Date: 12/31/2024

  RE: Complaint ID: ********

   This letter is in response to the complaint submitted by Ms. ******** ****** regarding a recent transaction being charged twice. The Retail Banking team verified that the first transaction was reversed and only the second transaction was completed. Giant Eagle received only one payment from the card issuers financial institution in the amount of $157.18. The consumer should reach out to their financial institution regarding the first transaction that was reversed.If you have any questions, please feel free to contact me.

  Very truly yours,

  Giant Eagle

• Initial Complaint

  Date:12/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was set for delivery 12/21/24 from giant Eagle with Door dash as the delivery partner at around 2pm . There was a huge issue with the driver delivering my order so I had to be REISSUED A REDELIVERY at around 4pm. DoorDash called giant Eagle and spoke with a representative and I received notification that a redelivery was scheduled. (I attached a photo of the map saying it was confirmed at 3:54pm and canceled at 4:38pm). After calling, the associate Tyshawn let me know that orders arent shopped after 4pm. Even though my order was confirmed at 3:54pm . The driver was a little upset (I included texts), ******* was nice and searching for a resolution so we settled on Rescheduling the order for the morning on Sunday 12/22. I was told ***, who is someone Ive dealt with in the past and is very efficient and effective would have my order rescheduled for Sunday morning . Its the holiday season. 3days before Christmas, and I need my groceries, so on Sunday morning I wake up to check the tracking and there is none. So I call to see whats going on and nobody knows anything! Joy isnt available. And the store manager , who is mean and rude all the time brushes me off . He tells me Ill text joy and see about your order and call you back. .that was at 8am , its almost 11am !! Do you think he called me back . **** . I still dont know about my order . This is ridiculous . At this point , Ill just shop in store

  Business Response

  Date: 12/30/2024

  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Ms. ****** **** regarding a recent
  delivery order. We have contacted the customer directly to resolve the matter.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  That letter from giant Eagle is FALSE! The manager did NOT CALL ME . *****, the store manager who was rude and lied to me , did not reach out and apologize are attempt to care about my order or my situation. This is the 2nd or 3rd time he has completely failed me as manager that store. A refund was granted yes. But as a customer who was put through the wringer with this order ! Especially during the holiday season, and lied to by this horrible manager, I feel as though Im due an apology and possibly a credit or gift card. 

  Regards,
  
  ****** ****

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/5/24 - purchased (2) $75 gifts for a family member that lives in ** on Giant Eagle website. These cards were shipped to family member and arrived in timely manner. These cards were supposedly activated per the paperwork in the envelope. Family member went to the store to attempt to use gift cards to find that they were not activated. There has been multiple calls to Giant Eagle customer service and spoke with multiple people at Blackhawk who apparently processes these cards for Giant Eagle with no resolution. This should be investigated or not allowed if this poor business practice is allowed to happen. No one should purchase service as something as simple as a gift card and have to go thru the ringer to find out what it was not activated. There lack of customer care on **********************'s end when contacted is nonexistent.The order numbers in reference to these gift cards were ******** & ********

  Business Response

  Date: 12/30/2024

  This letter is in response to the complaint submitted by **** ******* regarding Giant Eagle Gift
  Cards purchased from our online Gift Card Gallery.
  Our Gift Card team has resolved the issue with the Consumer. We apologize for any
  inconvenience.
  Very truly yours,

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The face that this continues to happen should be illegal. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Giant Eagles Pharmacy to pick up prescriptions. When I called they stated that my prescription could be filled on the 10th then when I go in on 3 different occasions after calling first they stated that they can not be filled till the 12th the male staff tech was extremely aggressive and disrespectful which lead into a dispute after I was talking to another tech that served me prior this same day and told me to come back then the male tech aggressively stormed to the front slammed his hands down on the counter and shouted at me getting close like he was going to hit me stating that he is figuring it out I can wait while I was speaking to another tech then I stated that he can get out of my face like that before I slap him . At this point I asked to speak with the manager and the tech told me I can wait to pop my pills she is not here . At this point I was outrageous! How dare this pharmacy insinuate I am a drug addict! Then I call the supervisor ***** this morning and she tells me I am lying that she spoke to her workers and Im lying. When I asked her if she reviewed the surveillance cameras of the incident that occurred she stated no not yet so I told her maybe she should and I suggest u get audio as well so you can see how your staff employees are speaking to customers when youre not present. She then stated that she will fill my prescription this time, but she wants me to go to another pharmacy because she believes her staff. I then stated that this is unacceptable behavior, and that I will be making a report to the Better Business Bureau that holds their license then the supervisor ***** stated that if I was making a report to you guys that she will not fill my prescriptions and then I asked her I said because Im filing a report against you now youre not filling my prescriptions when you said that you would I also stated that that was retaliation then she went to say that she will fill them this time.

  Business Response

  Date: 12/13/2024

  Can the consumer advise which Giant Eagle location she visited?  Thank you.

  Customer Answer

  Date: 12/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The store location I am having the issues is with broad street giant eagle pharmacy zip code 15906  with a tech names **** and supervisor names ****** and the ******* street is giant eagle ******* street and the zip is ***** this call to giant eagle ******* was around 2:06 pm and I didnt get the pharmacists name however thr is only one pharmacist thr and thr number is ********** ********************* location did try to help me and reached out to the doctors and did sort out the confusion as far as the scrips. 
  

  
  

   

  Regards,
  
  **** *****

  Business Response

  Date: 12/17/2024

  Thank you for the information.  The Pharmacy team has reached out directly to the consumer to address her concerns.  Thank you.

• Initial Complaint

  Date:12/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/4/24 is the most recent date that I have had a prescription of ******** sent to the pharmacy by my provider that has taken over 24 hours to fill along with at every visit getting treated as though I am a junkie drug ********* doctor sent my prescription to giant eagle around 115pm and the pharmacy closes at 7pm. I arrived at 645pm as I never received a confirmation text stating my prescription was ready to be picked up. I walk to the register and state my name and that I didnt receive a text and the woman rolled her eyes at me first off and then second says it's not ready; as they were standing around doing nothing. I asked why what took 6 hours and she said that it might be ready tomorrow 12/5. So I asked again what took so long and she said that they were "just busy". I explained that without my medication i get extremely sick and can lose my job due to them noy feeling the need or urgency to fill my prescription and i wad told by the pharmacist for the second time within past year to start looking for another pharmacy. I just now today 12/5 at 1130am received a text stating my medication is ready to be picked up which is now not likely as I have no ride in. This has been happening more and more frequently at this location as either 1) I never get a confirmation text about it being ready 2) it takes upwards of 5 hours to fill and now 3) am told again to look for another pharmacy. Any other prescription filled no issues happen and are filled within 20 minutes. Discrimination regarding ******** there is more prevalent along with the disgusted looks and attituedes by all employees. Thr first time I was told to find a new pharmacy was when they told me they didn't carry my prescription anymore because they didnt make any money off of it

  Business Response

  Date: 12/05/2024

  Can the consumer advise which Giant Eagle location they visited?  Thank you.

  Customer Answer

  Date: 12/11/2024

  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  It is the greenville PA giant eagle
  Regards,
  
  ****** *****

  Business Response

  Date: 12/16/2024

  Thank you for additional information.  The Pharmacy Leadership team attempted to reach the consumer directly to resolve her concerns.  Thank you.