Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Parts Geek LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a headlight assembly from this company specifically for a 2018 ******** ******** ****. Their webpage list says compatible with my vehicle and says it is an OEM part. Upon receipt of the part it became apparent that this is not the correct part for my vehicle and certainly isnt OEM. The part has a different shape it doesnt have the appropriate attachments, it has different signaling stuff, etc. I contacted parts geek and they sent me a return authorization with an address printed I would have to pay the return shipping which is close to $200. I called them again today and spoke to **** who asked for my vin number, I year, model etc. he also took the part number and looked up on **** for that part and verified in fact that the part does not fit a 28 ******** 18 ******** and the last year it would appear to fit is a 2016. Its clearly not OEM for my ********, is not maintainable or repairable by ******** in all of this is due to erroneous information on parts geeks website. ***** agreed finally and said that I would get a prepaid shipping label within a few minutes. That was around 210 this afternoon and I did get an email *** which did not give a shipping label but said that my order was under review and I should get a response in 24 to 48 hours. I looked up the service note that they provided a link to and it said that they were awaiting a response from me So I just got off the phone again with parts geeks who said that they would review it again and would possibly send me a shipping label in 24 to 36 hours. The last person I discussed was Norman S********. It is unclear to me why this needs to go under some kind of substantial review when their website is putting out fraudulent information and we were able to verify through a third-party that in fact their part does not fit my vehicle. I've included the screenshot of the part I ordered from parts geek, with the P/N annotated and also the screenshot from **** with the same P/N, & showing not compate

  

  Business Response

  Date: 11/03/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  On 10/20, **************** purchased SKU: *****-******* - 2018 ******** ******** **** Headlight Assembly.
  
  We were notified on 11/1 that the part they received was totally different from the required headlight assembly for their vehicle and our team immediately worked with the warehouse to set up a return so that this can be sent back and refunded.
  
  **************** also notified us that they never received a return label, and upon further confirmation, our team corrected this issue and a return label was sent on 11/3 and was sent to their email along with the return instructions.
  
  Once the part has been received by our warehouse, this will undergo inspection and processing and the entire process and refund should be completed within 3-5 business days.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They provided the wrong ***** tracking number ************ which was delivered to a different buyer/address and I was unable to dispute/refund via paypal/ebay for $187.95 because the false ***** tracking number showed it was delivered, however it was not delivered to my address. I've wasted 2 hours of time trying to resolve. Don't do business by PartsGeek, LLC

  

  Business Response

  Date: 11/01/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear about the issue ****************** is having with his order.
  
  As this order was placed through ***** they would need to directly contact the seller through **** since we do not have any access to their order information as well as their payment or refund information.
  
  **** requires all correspondence regarding orders placed through their platform as well as refunds to be handled directly through them.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 11/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  EBAY will not provide any assistance to me since the seller provided a fake tracking number on my order which shows item was delivered to me, when in fact that tracking number was for a different buyer/address.  Even ****** declined my refund because seller provided a false tracking number that showed item was delivered.  The point is I've spent about 2.5 hours of my personal time talking with ***** ******, ****** BBB, etc.. all because of the sellers error.  My time is valuable and should not be wasted on sellers incompetence.  I will never be satisfied with this seller or this transaxtion.

  Regards,
  
  *****************************

  

  Business Response

  Date: 12/06/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that  and ****************** does not agree with our explanation.
  
  Unfortunately, as stated on our previous response, this is purchased through **** and through ****'s policy, it needs to be directly handled through their platform.
  
  Parts Geek does not have access to the transaction details and refunds associated with **** transactions since we can only view those that have been purchased through our website or hotline.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.
  
  

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a part that the company site said would fit my car. I took it to the shop to have it installed which took several weeks to get it, and my auto guy told me not to buy remanufactured parts and only buy OEM. I thought the part would fit and it did not. When i contacted Parts Geek, they told me I am 2 days past the return window. I tried to explain that my body shop is very busy and i could not get my car in any sooner. The part is in the same condition as when I got it and i will return it for a refund. They denied me....I reached out to my credit card company but my dispute was denied. This is not right. The part was supposed to fit according to them. I have the part and am willing to return it. I have no use for it. I just want my money back. This is not the way to treat customers.

  

  Business Response

  Date: 11/01/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.  
  
  ****************** reached out to us on 9/19 regarding an order they placed on 8/16 expressing the part they received was incorrect.
  
  Our Customer Service Team advised *** ******* of our 30 days return policy and due to the order being over our 30 day return policy, we could not accept his return request. However, because *** ******* was not satisfied with his experience with Parts Geek and in a sign of good faith, we have issued a refund for this order.
  
  This should reflect within 2-4 business days on the payment method they used to purchase this part.
  
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.
  

• Initial Complaint

  Date:10/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a kickdown cable for my 1991 *******. They sent the wrong cable. I called to see about replacing and the representative talked over and refused to let me speak to the supervisor. He then told me to order the part again, wait for it to be delivered, and see if it was right. So spend another 117 dollars without a refund. Refused to advise me how to leave a negative review. Just absolutely terrible service

  

  Business Response

  Date: 11/01/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear about the negative experience **************** received from our establishment regarding the order they placed.
  Our Customer Service Team worked with **************** to validate the details and confirmed that they received an incorrect part.
  We have arranged a return of the part so they can get a full refund along with a return label that they can use to send the part back.
  Once the part is in transit back to our warehouse, we will refund this order.
  Unfortunately, we do not have an exchange or replacement program in place and the part needs to be sent back for a refund.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered HUBS for my 2013 ****** ******. When I received the parts i opened them to try and install them on my car when I released they were the wrong part. I then went to a local store to purchase the correct hubs. I then packaged them up and returned them back to Parts geek. I had to pay for the shipping back myself. I waited for almost a month before I had to reach out to them several time for them to find the parts in the warehouse. They stated because I opened them they would not issue me a refund. They were the wrong parts??? This is a horrible company and buyers should be made aware.

  

  Business Response

  Date: 10/27/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 9/6/22, ************** ordered SKU: ******** - 2013 ****** ****** Wheel Hub and Bearing Kit in which they mentioned that the part didn't fit their vehicle.
  A return was set up on the 26th of September and on October 6 our warehouse received the return but during the inspection, they determined that the part was used/installed which prevents us from refunding the part.
  However, in good faith with the BBB and **************, we refunded the part on 10/24 which should have already reflected their payment method since it takes 2-4 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a window regulator for my *****. I ordered the left hand (driver's side). The part that arrived was the right hand (passenger side) I also paid for 2-day shipping when I contacted customer service. They would not send out the correct part unless I made a new order. I would be out another $300 bucks and would have to wait another week for the part. I spoke to 2 different customer service reps and their supervisor and non of them would send me the correct part. They admitted to the warehouse sending the wrong part. Each one kept telling me there was nothing they could do. to fix the issue and I would have to send in the incorrect part to get my refund.

  

  Business Response

  Date: 10/27/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 10/19, ******************** purchased SKU: ************* - 1997 ***** ***** Window Regulator and on 10/20, they reported that they received the wrong side.
  We immediately assisted ******************** to set up a return so that they can receive a refund, unfortunately, we do not have an exchange program in place and the part needs to be sent back for a full refund.
  As of 10/27, a refund has already been issued which usually appears back to the same payment method to appear within 2-4 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I ordered upper and lowers A arms for my work truck on 9/20 order # **-********. Today is 10/17 and still have not received them! I contacted parts geek on 10/4 to notify them that I had not received the parts and that the tracking link showed the label was created but never shipped from the warehouse. I asked if they could send me another set for my truck and if the other ones ever showed up I would send them back. Or could they at least refund my money so that I can purchase them from somewhere else but was told I had to wait until there investigation was complete I’ve waited long enough I really need my truck to earn a living and can’t continue “over 4 weeks now” to wait for them to do an investigation which is already into its second week. After many emails and still no parts or a refund I’m stuck with no other option then to contact bbb. Please help me to resolve this issue. Thank you sincerely,  ****

  

  Business Response

  Date: 10/17/2022

  ************** contacted us on 10/4 notifying us that the package(s) from this order has not been delivered to date.
  Our team immediately notified our warehouse regarding this issue and confirmed that the packages left the warehouse and that the issue was with the carrier (******) due to delayed scans which prevents the updated status from appearing on their website.
  Due to this issue, our warehouse filed a tracer claim with the carrier.
  The initial tracer claim process takes 10 days or more and is out of our control since the carrier (*****) is the one conducting the investigation. Still, we assure ************** that we're actively monitoring this and we will update him immediately once we get more information from *****.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part back in may that was supposed to be the OE specifications. Since then, the part I ordered has caused 1000 or more in repairs. I submitted a request to return said part because it was defective, and customer service was rude even though I am eligible for a warranty return. I want a full refund. Terrible customer service, second issue I've had with this business.

  

  Business Response

  Date: 10/20/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  We're sorry to hear that **************** experienced bad customer service from us. Please know that steps are being taken to fix and improve the customer service of our company so that such an event will never happen again.
  **************** reached out to us on 10/15/22 regarding a defective part from Order Number: **-******** which is SKU: ***-*** - 2000 **** **** Steering Knuckle Kit.
  Initially, this was reported to us as "not the same as the OE Part" which prevents us from accepting the part since it was already outside the 30-day return period because the part was purchased back on May 2022.
  However, after some clarification, we were able to determine that the issue was a defective part and we were able to set up a return as well as send a return label to *****************
  We recommend that **************** check their inbox, spam, or junk folder for our emails that include the instructions and return label. Once our warehouse is able to receive the part, a refund will be issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still don't recommend people by anything from PartsGeek because this isn't the first problem I've had with these people this is the third problem ordering from the people and getting the wrong part.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part and it shipped October 5, 2022. The tracking link provided has never worked and never updated for me to view but yet, if I call customer service they can see that it has not moved. My call on Oct 14th was that if there is no movement to call back immediately on the 15th. Of course I have to call for customer service to tell me about tracking... remember I can't see updates and they tell me I must wait another day. I asked to speak to a SUPERVISOR. Gustavo, a supervisor, says that partsgeek is a middle man -they take the order but the part is shipped from ACI and until they get authorization of money returned to partsgeek from ACI, they don't have the money to refund me. I asked why is my money I paid you dependent on the refund from them, that is your business model and not my problem. I paid you so I expect you to provide a refund? This makes no sense. I asked to speak to his manager and he tells me no one is above him except the CEO. So, I asked to speak to the CEO but Gustavo says the CEO will not answer his phone. What kind of racket is this where I have to wait for the company I paid money for a part, I did not receive but will need to wait even more time because in order to get a refund they have to get the money from another company to be able to refund THEIR customer. 

  

  Business Response

  Date: 10/17/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 10/12, ************** reached out to us reporting that the package from Order Number: *********** has not arrived and shows no further updates.
  We confirmed with the warehouse that this was due to the carrier's scans that were delayed, but the part was still in transit, and as of 10/16, we confirmed that this was delivered to the address ************** provided on file.
  We again extend our sincere apologies for the inconvenience and delays caused by ***** in getting the order delivered. In good faith with the BBB and **************, we have waived the shipping costs for this order and refunded it back to the same payment method they used to purchase this part.
  This will reflect within 2-4 business days.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/7/22, I placed an order for 2 new ******* batteries part # ********* for $330.43/each ($660.86) plus shipping of $24.47 and tax of $37.68 for a total of $723.01 (order #**-********). On 10/13/22, I received 2 used, dirty batteries with corrosion on the terminals. I contacted Parts Geek LLC indicating this was unacceptable and I am demanding a full refund as they have deceptively sold me 2 used batteries. Parts Geek LLC has not issued me a refund and further responded by requesting that I send the used batteries to a different company location in a different state at my expense. The cost of shipping (2) 50lb. batteries is more than the value of used batteries. This company misrepresented what they are selling - they are selling used auto parts at the price of new auto parts.I am demanding a full refund of $723.01.

  

  Business Response

  Date: 10/17/2022

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  ******************** reached out to us on 10/13 regarding incorrect parts they received under Order Number: ***********.
  Our Customer Service Team was able to gather information from ******************** as well as photos showing the condition of the part they received which was immediately forwarded to the warehouse.
  Due to this issue, we opened a return request and an RMA Number was issued on 10/13, and return labels were sent on 10/14 due to delays (It takes 24-48 hours for the return instructions and return labels to be sent to our customers' emails).
  Once the part has been received by the warehouse, we will issue a refund.
  Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************