Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Parts Geek LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched their website online for front shocks for my brothers 2000 **** **** *********. I found some *** Severe duty shocks. The picture showed severe duty shocks. The description said Severe duty shocks. They sent *** VSV shocks. I got a return shipping label and sent the wrong shocks back. They refunded price of shock but not shipping. I should not have to pay $13 to view ant return their mistake. The same day I got return label they sent an email that their "representative" found the correct *** Severe duty shocks for the **** ********* van. The image showed a Severe Duty shock and the description said Severe duty shock so I paid another $77 to get these shocks. Again they sent me *** VSV shocks NOT Severe duty! Now I will have to pay another $13 in order to get my purchase price refunded. The mistake was made by them both times. I want the business to ship me the correct *** Severe duty shocks and to refund shipping charges for the first AND second orders they messed up on and to correct the information on the website and change shipping policy. If they make the mistake they should pay return shipping. Don't show "stock photos" of parts you don't have.

  

  Business Response

  Date: 09/18/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/12/23, ************** placed an order for SKU: *********** - **** **** **** ********* Shock Absorber but they reported on 8/20/23 that they received a different part which is why our team immediately opened a return request to they can send back the incorrect part they received.
  ************** placed another order again for the same SKU: *********** - 2000 **** **** ********* Shock Absorber, but again received an incorrect part which they reported on 9/12/23 and we set up another return along with a return label so they can again send the incorrect part that was sent.
  Initially this was tagged as a possible mispick, but due to this issue happening again, we have reported this as a possible catalog issue and we are working with the warehouse to correct this particular issue.
  The first order placed on 8/12/23 was refunded in full, and as for the second order, once this is received back by our warehouse, this will be refunded in full including the shipping costs and associated taxes.
  Unfortunately, we are unable to send out a replacement part, but we assure that ************** that a full refund is going to be issued on the second order once this has been fully processed.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/28/2023

  I would like it to be known that the first set of shocks I ordered off the website were their part number ****-********. The second set was recommended by their representative and was part number ****-******** so I could only assume the part would be the correct "Severe Duty" shock. Both orders they sent were VSV shocks not Severe Duty. Their representative probably saw the same pictures and description of the Severe Duty shock  as I did. This is misrepresentation and just people being lazy. The company needs to have someone change the listing of these parts. All "stock images" of API shocks for this application are of the same Severe Duty shock, even though most (or all?) are VSV shocks and not Severe Duty.

  I do however accept there acknowledgement of a mistake and the subsequent refunds that were ultimately given.

  Customer Answer

  Date: 09/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car part from them online. They refuse to reimburse me to pay for shipping. The core shipping a coast was over 20 bucks and they do not care what it costed me to get my core money back.

  

  Business Response

  Date: 09/11/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  On 8/19/23, *** ****** placed an order for SKU: ******** - 2009 **** ****** Brake Caliper and paid a $60 Core Charge which is refundable once they return their old part to the specified address on our return instructions.
  *** ****** has requested on numerous occassions that they want us to provide refund their shipping costs which per our policy, must be shouldered by the customer for return as we don't issue return labels or issue refunds for core return shipping costs.
  In good faith with the BBB and *** ******, Parts Geek refunded the shipping costs they paid as a one-time courtesy refund in a form of check which will arrive in 10 BD to the address they provided on the ticket we opened for this issue.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $10 part that isn't compatible with my vehicle even though it's advertised that way. The day I received it, I called customer service and they were so busy they asked if they could call me back. Fast forward several weeks and I called again to which they said my return window had closed.Even though they have a record of me calling in and admitted, in writing, that the call back didn't happen; they refuse to assist me in any capacity.

  

  Business Response

  Date: 09/07/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/3/23, *** ******** placed an order for SKU: *********** - 1973 ********** Thing Fuel Tank Cap (Empi) but reported that their part was not compatible with their vehicle.
  An email was sent to *** ******** on 7/5/23 which includes the link to set up a return request for the incorrect part they received, however, no returns were submitted for the part and the next follow-up we received from *** ******** was on 8/30/23 when they were able to speak with our representatives about the part, but sadly during that time the order has exceeded the 30-day return period.
  Regarding *** ********'s concern about them not being able to get a call back from our representatives and long wait times when calling our hotline, we assure him that the necessary feedback has been forwarded to our Customer Care Team to address these issues, but there are also times within the day when we receive higher than usual call volumes which prevent calls from being answered immediately, but rest assured that all calls are answered in the same manner they are received.
  In good faith with the BBB annd *** ********, a one-time courtesy refund was issued for this particular order due to the inconvenience that happened.
  This should reflect the same payment method used to purchase the part within 2-4 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an automobile component from Parts Geek LLC on August 25th, and the item was delivered on August 29th. Contrary to my expectations, the part I received did not match the image of the intended component that I had selected. This purchase amounted to a total of $138. In an attempt to rectify this situation, I reached out via phone to inquire about the possibility of returning the incorrect part. Additionally, I proposed that Parts Geek cover the shipping expenses, given that the error originated from their website displaying an inaccurate image. Regrettably, the manager at that time, ***** (extension #****), declined to address the matter appropriately by acknowledging the website's inaccurate image and refused to cover the associated shipping costs.The images I provided were sourced directly from their website. These images clearly depict the rear upper control arms that I intended to purchase. However, upon receiving the product, I discovered that the received items were, in fact, the front control arms.

  

  Business Response

  Date: 08/30/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 8/26/23, **. ******** placed an order or the following parts:
  
  ******** and ******** - 2002 ***** ***** Control Arm and Ball Joint Assembly (********) for the Front Upper portion of the vehicle.
  
  However, they notified us that the parts they received were incorrect, but after it was checked by our Team, it was confirmed that **. ******** needed a part for a different portion of their vehicle and relied on the photo on the catalog.
  
  While we aim to make sure that all photos on our catalog are 100% accurate, the photos we have are provided by the manufacturer as a stock catalog photo but all the details are listed on the description which in the case of these parts, they were clearly labled as Front Upper Left, and Front Upper Right.
  
  However, in good faith with the BBB and **. ********* we issued a courtesy return label for them to send the part back to us.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brake kit that included rotors and brake pads. After I installed the new brake pads you have to press the brake pedal to set the calipers to the pad and rotor. As I pressed down,my brakes never hardened up and my calipers were over extended because they were the wrong rotors. I had to buy new calipers. After inspecting the problem I was given the wrong rotors. I notified Parts Geek, the seller, to tell them what happened and they said send those back as long as they were not used, I could return them. After I returned them I was told they looked used. I told their rep that I installed them but they never saw the road because they were the wrong ones, and that I had to buy new calipers. She said, sorry but we can not give you a refund. I said, I didnt want a refund, I wanted the right part. She said theres nothing we can do. So they kept my money and the part and didnt send me anything.

  

  Business Response

  Date: 08/30/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  On 11/13/22, ************** placed an order for SKU: ******** - 2009 ********* *** Brake Pad and Rotor Kit, but reported on 11/27/23 that the Rotors from the kit were not correct for their vehicle.
  
  ************** was informed that they can return the parts as long as nothing was used, but when it was received by the warehouse, there were markings showing that it was mounted/installed which corresponds to the part being used.
  
  Unfortunately, as stated on our policy, part returns must be in a resalable condition and must not have been installed/used which is why this was denied.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/07/2023

  I have not received any response from the business. What is the next step. 

  Customer Answer

  Date: 09/07/2023

  I have not received any response from the business. What is the next step. 

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  How are u supposed to know that they sent the wrong part. They have to be installed before you will know its the wrong part. Even though given them all the information they needed to send me the right part.  And they do not, tells me, They must have purposely sent the wrong  part in order to get more money out of me. Because they are not denying they sent the wrong item. Not only did they keep my money they also keep the wrong part I sent back. Tell me is that right!!!

  Regards,
  
  ***********************

  

  Business Response

  Date: 10/16/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  
  This order does not appear to have been set up for return or issued an RMA Number.
  
  We're sorry to hear that ************** does not agree with our explanation of the issue.
  
  In good faith with the BBB and **************, a refund check was sent out on 9/15/23 address to ************** and they should have already received this as it takes up to 10 business days for delivery.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an air conditioner kit for my 1998 ***** pick up. When I compared the parts, everything was correct except for the condenser. The "kit" came in two boxes, one with everything including a hose I ordered seperate from the kit and the condenser that was shipped in a seperate box. I called customer service and requested a return for the condenser and shipment of the correct item. I was told I had to send everything back, which doesn't make sense as everything except the condenser was the correct part. I did check with the manufacturer of the "kit" and they confirmed everything was correct except the condenser. So why send everything back at my expense for a replacement "kit" that would turn around and be shipped with the same parts excluding the condenser which would be shipped in a seperate box anyway? Maybe if I could see the parts on their web page I would have ordered the right "kit" but the image of the complete "kit" is about one inch square. So, I'm left with a condenser I can't use and I'm out about $90 for the purchase of the correct condenser from a competing vendor as I will never buy anything from Parts Geek again. These are not car people, if they were, they wouild understand how easy it would have been to just replace the condenser. I do not recommend buying anything from a company who's customer service representatives have zero automotive experience.

  

  Business Response

  Date: 08/30/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/30/23, ******************** placed an order for SKU: ******* - 1998 ********* ***** A/C Compressor Kit (UAC), along with other parts namely ******* - 1998 ********* C2500 A/C Manifold Hose Assembly (UAC), and ******* - 1998 ********* ***** A/C Refrigerant Liquid Hose (GPD).
  ******************** notified us that the Condenser which is a part of the SKU: ******* - 1998 ********* ***** A/C Compressor Kit (UAC) was incorrect.
  A return request was submitted and an RMA Number has been issued for the kit to be sent back to us in order for ******************** to be issued since we are unable to break up kits to send parts, and if an incorrect part is received, we can only issue a return and refund.
  In good faith with the BBB and ********************, we also issued courtesy return labels which should have been delivered via email to the email address associated with their order and once this has been received, a refund will be issued within 3-5 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11,2023 I made a purchase of a part from Parts Geek and was sent the incorrect Item. Upon receiving the item I contact the company and was advise they will not provide me a return label. I called back and advised I will file a complain with my credit card company at which time I was sent the label. The incorrect item was returned to the company and received on 8/21/23, Upon calling customer service to receive my refund back to my credit card I was advised I must wait 14 business days or more. The representative was extremely and disrespectful. The representative disconnected the call and upon calling back the other representative that answer was also also rude and would not answer questions being asked in regards to the requested refund that is owed to me. The representative went as far as asking do I know anything about shopping on Amazon and other sites and what there return policy is which had nothing to do with an order I placed with the company and received the incorrect item. If I had purchased the incorrect item I would have no choice but to comply with the rules and regulations of the company but I did not and the company made the error. I would like them to refund my *********** card STAT

  

  Business Response

  Date: 08/29/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/11/23, ************** placed an order for SKU: ******* - 2015 ********** ****** Auxiliary Water Pump with the help of one of our associates, but reported on 8/15/23 that the part was incorrect and will not work with their vehicle.
  The return they opened on our website was initially set to "Bought by mistake" which is why they were not issued a return label, but after our team was able to work with **************, it was ruled that the issue stemmed from an incorrect part that was selected by one of our representatives during the order process which is why a label was immediately generated for ************** to send the part back to us.
  As stated on our website, it can take upwards of "up to" 14 days for a return to be refunded, but this order was refunded on 8/24/23 which is a couple of days after this was received by our warehouse on 8/21/23.
  While we understand ****************** concenrs about the refund time frame, this is in place and applies to all our customers to ensure an ample amount of time is given to our warehouses to properly inspect and process each returns that are being received.
  As for ****************** experience with our Customer Service Team, we have forwarded this to our internal team for review and to ensure any similar issues do not happen again in the future.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 08/08/2023 for two parts, a steering knuckle costing $87.95 before taxes and a wheel hub costing $72.95 before taxes. Order #**-******** totaling $172.17 after taxes. On 08/16/2023 I received the package but it only contained the steering knuckle, so I waited until the next day thinking maybe it was shipped in a separate box, however the part never showed up. I looked up the tracking information and both parts had the same tracking number but only one part was in the box. I informed Partsgeek and they made no effort to refund me my money for the missing part. They do not want to issue my refund because they say they are not responsible for lost or stolen packages. The part was never shipped

  

  Business Response

  Date: 08/29/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 8/8/23, *** ********** placed an order for two items which are the following:
  SKU: ******* - 2011 ********* ********* 1500 Wheel Hub Assembly (Total Weight: 14.48 lbs)
  and SKU: ******* - 2011 ********* ********* 1500 Steering Knuckle (Total Weight: 17.7 lbs)
  Both items were shipped under *****: ************ and was delivered to the address provided by *** ********** on the order with a total weight of 32.5 lbs which corresponds to both items being shipped out correctly.
  However, they reported on 8/16/23, that SKU: ******* - 2011 ********* ********* 1500 Wheel Hub Assembly was not included on the package which we immediately notified our warehouse which conducted an investigation along with ***** which shows that all items were accounted for and a Proof of Delivery showing the weight was provided to *** **********, but they refused the information we provided.
  In good faith with the BBB and *** **********, we have gone ahead and issued a courtesy refund for the Wheel Hubs that *** ********** claims to have been missing on the package and should have already reflected their payment method used to purchase the part.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/29/2023

  This is the box that was shipped to me, there's no way that box weighed 32 pounds when it was delivered to my house. At the top left there appears to be a hole that was taped up but that hole doesn't look big enough for the entire wheel hub to fall out. I personally don't believe it was ever packaged with the other part. They refunded me my money but they call it a courtesy refund, as if I have nothing better to do than waste my time with all this. I only want my truck repaired and these guys wasted my time. I will never order anything from this company again. I've ordered many parts online and this is the worst experience I've ever had. There's no telling how many people this company has ripped off 

  Customer Answer

  Date: 08/29/2023

  the box

  Customer Answer

  Date: 09/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement hood for my 2021 *** ** from Parts Geek. It arrived on June 29, 2023. Upon inspection there didn't seem to be any problem to my untrained eye. Because our area had a severe hail storm the shop had to postpone my appointment and couldn't get my car in until 8/21/2023. Upon inspection the shop owner said he couldn't use it because in the manufacturing process the ends were rolled too far over and it would cost too much to repair it if it could be corrected at all. I notified Parts Geek and told them of my situation. Their response was that they had an iron clad 30 day return policy and that it was my responsibility to inspect the hood when it came in.  I have contacted them repeatedly with the same response. I have since done my due diligence and checked a few things. First the hood was supposed to be from ****** ***** ***** but the part I got was from **** ***** ***** **********, Made in Taiwan.  Nowhere in their description did it state that ****** ***** ***** was **** ***** ***** and it was a China  company. It stated that the price of the item was discounted from over ****** to ****** with shipping of $208.04. Everyone knows that a hood manufactured in ***** is no where near as high as a quality hood from *** direct, I feel like this was a classic case of bait and switch and false advertising. To return the product IF they would take it back would cost $200.00 to ship it and I'd still be out $200.00 for a product that no one could ever use. With their iron clad, no exceptions, return policies this company can take advantage of, and rip off so many people. I will NEVER use them again and caution others not to use them. I am looking for nothing less than a full refund and for them to pay for return shipping so I can get this useless piece of metal out of my house!

  

  Business Response

  Date: 08/29/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 6/25/23, ******************** placed an order for SKU: ********* - 2021 *** ** Hood which was signed off in good condition by the receiver.
  ******************** notified us on 8/21/23 that they received a damaged part, unfortunately, due to the time frame that elapsed our warehouse was unable to file a claim with the carrier that made the delivery.
  As stated on our website, What if my part arrives damaged?
  If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
  Unfortunately, due to the time frame that elapsed we are unable to take the part back and also outside of the time frame we would be able to file a claim for the damages that ******************** mentioned on their contact on 8/21/23.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Parts Geek online, an ignition housing for my car for $105.89 which includes taxes and shipping, on July 27, 2023. The package never made it to my address, I contacted *** about the problem, who then directed me to contact the seller about the issue. I have been contacting parts geek customer service over the phone multiple times over the course of the last 3 weeks, waiting extended hold times (30 minutes to over an hour) to speak to a human who could help me resolve the issue. I requested a refund, to which I was told that the refund was processing and would take 3 to 5 business days to be finalized. Come day 5, and still no refund, no email update, no call, nothing from Parts Geek. As of today August 22, 2023 I am still trying to collect the money I am owed, and have been on hold waiting to speak with Parts Geek customer service for over an hour and a half. I feel they are deliberately trying to scam me out of my hard earned money.

  

  Business Response

  Date: 08/29/2023

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
  On 7/26/23, ******************** placed an order for SKU: *****-******* - 2012 ********** ***** Ignition Lock Assembly and was shipped by our warehouse via **** ****************** to the address that ******************** placed on the order.
  Unfortunately, during the time it was going to be delivered, *** has an issue locating their address which is why it was sent back to the sender (our warehouse).
  Due to this issue, we had to wait for the part to arrive back at our warehouse and for it to undergo processing which as stated on our website, will take up to 14 days from the date a part is received back.
  As of 8/23/23, a full refund of the order has been issued back to ********************' payment method.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.