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Business Profile

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Coregiftgadgets.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 6, 2022 Coregiftgadgets.com offered me a Milwaukee Power Drill for the amount of $9.96 as advertised by Ace Hardware online to my email from . I submitted my mailing information and paid via my Visa debit card. The charge of $9.96 was withdrawn from my banking institution on November 7 including the phone number as 888-6794675 PA

    By November 24 I attempted to call Coregiftgadgets to find out where my drill was only to receive a phone recorded answer stating the number I have dialed is not configured correctly and cannot receive my call. I then emailed stating my concern. No reply was received.

    I have not received the product to date.

    Business Response

    Date: 12/02/2022

    ***** ******* *

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of the Ebook for $9.96. With your purchase, you have won an entry to the sweepstakes offer for the LG TV, this does not mean you have won the item. If you continue your subscription after the trial period, we will automatically bill your card for the monthly fee of $58.89. However, the said charge was declined. Due to the misunderstanding, we have cancelled your subscription to avoid future billing.

    Due to misunderstanding, we went ahead and issued a refund of $9.96 today. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to their customer care and explain to them that I was not interested in this service because they false advertise their on the website I had them supposedly issue me a refund they gave me a confirmation number and once they did that they charged me three times back to back within 25 minutes $58.99, $44 and then $17 without my authorization okay I called them there after the first transaction and they said they would take care of it I would not receive any more than another one came in I called them back and another one came in these kind of people need to be stopped they can't just take people's credit card information and start charging things like they own your card

Coregiftgadgets.com is NOT a BBB Accredited Business.

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