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Business Profile

Title Companies

Dawn's Tag & Title LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to make a ***** transaction at Dawn's Ship and Pack on 12/19/2022 at approximately 4:17 pm. When I walked through the door, I had one small package (box) in my hand. A woman behind the register (******** *) asked me if I was being helped and what did I need help with. I responded, "just shipping this package." ******** ** "I'll take you. Where is the package going? I responded, "Perishables to Atlanta, GA and by the way here's the exact address in my phone.." ******** * proceeded to type the information into the computer. Then she asked, "when would you like the package to arrive?" I chose Wednesday, December 21st at 4:30pm. I chose that option because I knew that the perishable items would be spoiled if they were to arrive at a later date. ******** * continued to type more information into the computer and then generated a medium *** ** sticker with my personal information (name address phone number) and the receivers name and address. The sticker was for a 2day delivery and it read: ******* ********* **** ***** ***, Braselton GA *****- Wed-21 Dec 4:30pm 2day- Trk ************. The grand total came out to $34.53US. I paid the cashier with a blue ***** **** **** debit card. On 12/21/2022 I received a text from the receiver (******* ********) stating that, the package was still in route (***** location-Indianapolis, IN) on 12/21/2022-10:38am. I immediately drove down to Dawn's Ship & Pack and spoke to a woman at the front register/desk. The first woman started telling that, I couldn't get a refund and the package was shipped on time. A second woman came over, went into the computer and stated that, the most she could do was put in a claim to *****. What they didn't know was, I had already called ***** as soon as I found out the package was still in route. ***** tracked the package and stated that, Dawn's Shipping and Pack got the package out to them the next day. Therefore, Dawn Ship & Pack is responsible for the package arriving late(12/22/2022).

    Customer Answer

    Date: 01/29/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Dawn's Ship & Pack LLC regarding complaint ID ********.

    Regards,

    ****** ******

Dawn's Tag & Title LLC is NOT a BBB Accredited Business.

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