We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sewer Cleaning

Savings Sewer & Drain LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the business because I need two drains snaked - a bathtub and a sink. The plumber was here for 45 minutes and charged $375. When I asked about the total, as the same job typically costs me $150, they said it was because I live "out of town". Please note, I live in Albion, PA, Erie County, which is 26 miles away from the business. When I called the company directly to dispute the cost, the owner was openly rude, told me that I didn't care about the techs who came to my home and "had to put food on the table for their families" and repeatedly told me that "obviously I have no regard for truck drivers"??! I am not willing to pay what amounts to $100 EACH WAY to and from the business, plus the $150 to snake the drain. I also cannot believe that the business owner made NO effort to be even respectful or polite or discuss a compromise with me - at one point, he literally told me, after saying I don't care if his workers can put food on the table, that he'll just rip up my check, because he doesn't need my business that badly. I tried to negotiate a different price, however he would not negotiate and told me, initially, he would rip up the check - then he said he will take me to court if I put a stop payment on the check. I would be happy to pay a reasonable, negotiated fee with this company, definitely the $150 hourly rate to clear both drains and even a reasonable travel fee, if the business would be reasonable enough to work with me.

    I also feel it important to note that they left my home a total mess, when they left, with black, disgusting marks all over my tub and floor, screws missing from my access panel, and streaks of grease and what smells like sewage all over my bathroom. They also tracked dirt, mud, and drain material all over my carpeting throughout the entire house.

Savings Sewer & Drain LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.