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Business Profile

Small Appliance Services

Kingston Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kingston appliance service offers everything but actual service. Want to get charged for service calls where nothing gets fixed? This is the place for you. First time the service man (I think there is only one man at this business and he refers to himself as the service man) was at our home was for our initial ice maker call in May of 2022. We gave him $180 via check. He deposited it. I have the cashed check on file if needed. He came back supposedly with ice maker a couple months later and said oh no I cant install this, you need drains. (Water had started collecting in the fridge). Then he came back a third time and said oh I cant do anything today you need a panel. We gave him a check for $475.25 in July, (I put a stop on that check today 12/29/22). That check was never cashed or deposited. He told my husband on the phone, oh the panel isnt in but you need a heater. We called at least once a month since May 2022 for updates since he supposedly ordered parts. He rarely picks up the phone when we call. I got a new job that required me to be in office so my husband called for me a few times too. I called today 12/29/22 at 7:50 am and he actually picked up and said I thought we called it quits I said what? Weve been calling for updates at least once or twice a month for 7 months I want my $180 deposit back. He also completely denied receiving the $475.25 check (it was never deposited and Im sure he lost it) Then he tried to tell me the $180 he deposited was less than the cost of the service calls where he came and did nothing, and threatened to send me a bill! I said yeah go ahead Ill get a lawyer. My grade for him is an F- for ultimate fail. I think I deserve my $180 back to put towards someone who will actually show up to fix my fridge. The first time to my house he also told me my fridge would stop working in 2 weeks if I didnt hire him to fix it. Here we are 7 months later. Images are $180 cashed check and fee for stopping the $475.25 today.

Kingston Appliance Service is NOT a BBB Accredited Business.

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