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Pilot Air Freight, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Pilot Air Freight, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pilot Air Freight, Inc. has 12 locations, listed below.

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    Customer Review Ratings

    1.33

    Average of 12 Customer Reviews

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    Review Details

    • Sarah S

      Date: 09/13/2022

      I also have a series of pictures indicating my disproval for the delivery. The top box was 269# and stacked on another box, rendering it impossible to maneuver. The top box indicates not to tip it as well. When I spoke with Julia at Pilot she said that I got what Sam's Club ordered for a 'basic delivery'. I explained my issue was the incredibly heavy package delivered incorrectly, as well as the boxes tipping over and being damaged. Essentially I was told this was my own problem. This grill is 700-800# total. Nil customer service or understanding.

    • Jessica C

      Date: 08/04/2022

      I called and hired PH to pick up and ship an 8x10 rug. The Orlando-based representative never asked if I needed insurance. PH lost the rug. LOST and 8x10 rug! I had to follow up with them at least 15 times for status. After months and months, they just were like, 'yea it's lost. The rug was $600. I then demanded a claim be filed so I could get reimbursed for the rug since pilot freight lost it; I filed a claim, only to be denied by PH. I have called and tried to speak with managers, with no returned calls. Several times, after being on hold, I'm just hung up on, never getting a returned call. I am beyond furious. Oh, now they are sending me collective correspondences wanting me to pay for the rug! The rug they never shipped! The rug they lost! They want money for a service they were never rendered. And now they are threatening to place me in collections? This company exhibits everything that is wrong with corporate America. Please, DO NOT use this company. You're guaranteed to receive terrible service, all while being disrespected. .

    Pilot Air Freight, Inc. is BBB Accredited.

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