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Business Profile

Gymnasium Equipment

Onoffrey's Fitness Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Onoffrey's Fitness Repair about my treadmill that needed repair on June 18, 2024. On June 19th, ************************* returned my call and said that he could come to my home to diagnose the problem the following day, June 20th. He stated that there would be a $159 service fee and to text him my address. I did. The following day, ******************** arrived with an associate and they diagnosed that my treadmill required a new circuit board. He said that he would go home and research the cost and let me know what to expect. On June 24, I sent a text message asking if he had any updates on my circuit board. On June 25, he replied, "Did you try the spray we told you to get??" I responded that he may be thinking of someone else and reminded him of my circuit board. He told me that he would find out an answer by the following day. Despite repeated attempts to reach ******************** by text and by phone on June 27, July 1, July 2, and July 8, he has not been responsive. I have requested a refund of the $159 diagnostic fee as it implied that Onoffrey's Fitness Repair would complete the work. He has not responded. All text messages show that he has received and opened the messages.

Onoffrey's Fitness Repair is NOT a BBB Accredited Business.

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