Complaints

This profile includes complaints for Progressive Property Investments LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progressive Property Investments LLC

  508 W Otterman St Greensburg, PA 15601-2127

• 

  Progressive Property Investments LLC

  112 N Maple Avenue Front Greensburg, PA 15601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently living on a rental property owned by this company and I pay this company rent as well as paid a security deposit. This property is not livable, however this company is predatory and is trying to slap a coat of paint on a deteriorated and disgusting building and not remove harmful debris. I was told that the landlords were going to be cleaning the debris from the basement and it will be ready for tenants. The owners of the property actually intend to SEAL up all of the dirt/ dust/ debris from construction from this old building, that I live directly above. The breathing air is not safe, they are trying to trap me in my lease and I want to leave. They renovate some apartments in building, not others and charge different prices to different tenants. Because Im the nice white woman I pay the MOST of any tenant here, I recently found out. I grossly overpay even compared to the other people that live in the same building. The photos are after I tried to clean it up some, because I worry for the health of my daughter and pets, but its my safe. I have photos I can send, they wont attach here.

  Business Response

  Date: 03/25/2025

  Having a complaint or bad review is never ideal as being a property management company does come with its challenges to make everyone "happy" including residents/tenants, owners of the properties, the municipalities, etc.  Below are the facts related to this complaint/review.
  
  1.) Progressive Property Investments (PPI) is a management company that manages properties for investors and owns nothing other than the vehicles our staff drive.  
  
  2.) The owner of this property in question is someone who we manage nearly 20 units within **************** for the past 3-4 years and have never had a significant complaint like this about their property.  For the record.....PPI manages over 500 units within four (4) counties in ********** for 33 different ownership groups with a 2% vacancy rate over the past eight (8) years.  We also have an average of 3.8 years of occupancy of our residents which shows residents renewing with us at least 3 times on average....not bad for college towns!
  
  3.) ******* that owns this property purchased this six (6) unit property less than a year ago and it had 50% occupancy and of those occupied units there were $300 below market rent because the units were very dated.  However, those residents were good paying residents so ownership wanted to keep them while they spent tens of thousands of dollars on renovating the other three (3) units including the unit in question.  This is a very common business model for investors and one that was articulate to this resident when she received a tour.  Called the ***** method!
  
  4.) This "business model" is one that PPI has executed 30+ times over the past eight (8) years and what is done is that once all the vacant units are renovated the common areas are renovated and then slowly the occupied "dated" units are renovated as those residents either move on or upgrade to the more expensive and renovated units.
  
  5.) What is also common practice is that we articulate that plan to the potential resident and because they are going to be inconvenienced with the renovations and likely "messy" common areas we market their units at and around $200 below market.  This messaging and discount was applied to this resident and the ONLY failure was that the owner's renovation crew (not PPI) failed to clean up timely and hook up the dryer as they instructed they would do.  We did provide a monthly credit to the resident in question as a courtesy for the inconvenience! 
  
  6.) This resident is attending an urban university in the City of **********, toured the facility prior to signing a lease, moved into the property with zero complaints, etc.  She has since had negative interactions with her diverse neighbors and has since used words like "ghetto", "white woman", "trash", etc. to describe her neighbors/neighborhood in this complaint and also in emails.  PPI will not tolerate that type of language and will not allow someone to break their lease if we have done everything within the lease to the best of our ability.  We have found lately that some of our younger residents don't understand the legality of a lease agreement and will not allow an entitlement culture.  We have a job to provide safe housing for our residents but also to hold them accountable to a legal document they sign as we also report to and work for the **** that own the properties.  This person has also refused to pay rent so we are following the process of eviction which is why she is likely referencing "predatory".  
  
  7.) The countless emails using poor language, slang, racist tones will not deter us from doing our job and holding this individual accountable.  The person that has had 100% of the communication with this person has worked with PPI for eight (8) years.  He too has children, has lived in our rentals, and now owns a home that PPI renovated.  As the owner of PPI I am writing this response knowing the high character our staff have and how they know my expectations.  I too am an investor, own a large majority of the homes we manage, have a young family, and lived in our rentals while we transitioned homes.  There is NOTHING more important to me than the safety of our residents, especially the children, but again.....I will not allow this resident or any resident to bully our staff, talk poorly of our other residents based on their race, nor continue to allow them to have an entitled outlook at life.  We will see her in eviction court.
  
  Thank you 
  ****** *******
  Owner of PPI 

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates August 2024- current:I am Working with the real-estate company as current a tenant, there have been major issues with maintenance requests and overall lack of communication.We have several open maintenance requests that have been open from 1-4 months. They have largely been ignored with poor communication. These concerns are fairly serious including:- electrical problems (both safety and and comfort issue)-leaking ceiling (had been resolved after 1 month)-front door to the apartment building is broken and does not lock properly (safety issue)-lack of ************ removal - landlord and repairmen entering our unit while we are not home without notice or approval We have submitted several maintenance requests over the months through the app, which is the landlords preference, and there have never been any responses. We have emailed the owner, emailed the property manager as well, with no response. We only were able to get their attention by calling the emergency number for which they came and fixed the ceiling leak. However, there has been little to no communication regarding fixing the other issues despite our efforts to reach out.

  Business Response

  Date: 01/10/2025

  This information is not correct on so many levels.  The facts are below.

  1.) The resident in question moved into their unit on 12/1/23 and we have a move in inspection he signed stating that the home was in good condition outside of hallway closet doors that needed attention and that the bathroom fan was loud and wanted us the Property Manager to "look at it".  Within 10 days, both items were addressed.

  2.) This resident continues to say that he speaks with or communicates with "ownership".  That is not the case but he has communicated with me, the owner of Progressive Property Investments which is the management company that was hired to manage this property.

  3.) Since the new owners purchase the property in spring of 2022 we have taken the occupancy from 40% to 100% of the units that are able to be filled.  We have renovated 8 of the 21 units with 3 units on the list to be renovated in 2025.  The other 10 units including the one this resident is residing in are safe, clean but cosmetically dated which is why they are roughly $300-$400 below market currently.  As residents move out of those units, ownership is planning on having us renovate those like the others.

  4.) We respond to work orders within 24 hours and let our residents know that we have received the work order and based on it's severity it gets scheduled with our team.  There have been a number of work orders this resident put in including the lock (handled within 24 hours), new parking pass (within a few days), and other smaller items that were addressed within a reasonable period of time.  Recently, the newer dishwasher wasn't working so our Techs troubleshot it and determined that some of the breakers were going bad in his panel so we had to order them.  

  5.) All of our communication about work orders, etc. run through our Operations Coordinator, ****** and she has provided me emails, texts, etc. that show that this resident is aways saying "thank you" to her but can't seem to understand that other items are sometimes out of our control.

  6.) Owners or managers do not go into any property or unit within notification and the ONLY way we enter a unit without first getting permission is if it is an emergency like we did when the water was coming into his bathroom on a Friday evening.  We called our on call Tech and he entered the bathroom above to address the concern.  

  I find it interesting that this resident is so unhappy but he renewed his lease in September for another year!  We will have a quick replacement when he moves out as we have a waiting list!

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security Deposit from lease at **************************************** (Lease # *******) was not fully returned. They claim that their cleaning crew cleaned for 7.5 hours at $65/hr. This is not possible and I have photos from the move out that prove this. I have attached the photos as well as the email conversation I had with PPI.We were also double charged for multiple utilities as well as a charge for another unit. I have contacted them multiple times about this issue, asking for a breakdown of charges through the duration of the lease with no response. I am requesting that we are reimbursed for $422.43 which includes the total from cleaning as well as the charges that were added twice. These Charges include: Sewage bill for 12/28/23 - 3/26/24: $51.25 Sewage bill for 3/26/24 - 6/26/24: $30.00 Water bill for 3/26/24 - 6/26/24: $68.00 Trash for rear unit - $13.18 Cleaning: $260 I have many more pictures of the unit if needed. There were multiple other issues with the unit if interested, but I want to focus on the main issue at the moment.