Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having tooth pain in July and scheduled an appointment at Aspen Dental on Union deposit road. I was seen on 7/20 and told the issue was because of my gums and I needed to pay for a periodontal cleaning. The periodontal cleaning was done on 7/27. The pain was still there and I was then told I needed to get a filling and crowns and was scheduled for an appointment on 8/17. They completed one filling and two crown preps that day. The pain was worse, but I was told that would be normal at that time and they scheduled to see me again on 8/31. On 8/31 they did the crown inserts, it was extremely painful and I told them that. They said sorry but that was normal. I called to schedule multiple times in September because there was still an extreme amount of pain. I was seen again on 10/24 for them to re evaluate the pain that was still occuring. My teeth still hurt walking away that day and they told me it was normal. It has been 3 more weeks and I'm still having an enormous amount of tooth pain, headaches from the pain, and difficulty chewing as well as difficulty drinking anything even remotely cold or hot. I have paid $2667.80 so far for services that have not corrected the problem, as well as missed numerous hours of work (approximately 6 hours at $20 an hour) costing me an additional $120. I would like the $2667.80, that I paid for services, to be refunded so I can get the teeth corrected at another dental facility and have no more pain.

  Business Response

  Date: 11/18/2022

  November 18, 2022  
  Dear Sir or Madam,  
  Thank you for the opportunity to respond to the complaint filed by ******** ****** on behalf of the  Harrisburg, PA Aspen Dental branded practice, owned and operated by Desai Dental Associates DDS  PC. We will be responding to the consumer directly on this communication.  
  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned  and operated location and care team has the autonomy to work with patients, so they receive quality  care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are  raised, living into our commitment to say “Yes” to quality oral care.  
  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to  federal privacy laws.  
  

  Sincerely, 
  Julie G*****  
  Manager, Regulatory Relations  

  Customer Answer

  Date: 11/29/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  Just wanted to do a quick recap. I just spoke with ****, she was very polite. There seems to be a misunderstanding though. She is going to reach back out to you but I wanted to recap on the request. I am not looking to be scheduled for another appointment. I have been to aspen multiple times to get it handled. They just keep doing work and informing me it will hurt for a few more weeks than be good. It has been months now with constant pain as well as multiple appointments making me miss work and lose out on income. I am going to a different dentist on December 5th to get my teeth fixed. I would like a refund for the money spent on my teeth ($2667.80). If I can be provided my xrays or they can be sent to locust lane dental group, then I don't need the money for them back as I won't need to pay for them again. If I can't be given the xrays or have them sent to the new dentist then I would like those funds returned as well.

  I'm hoping that clarifies the resolution I was looking for.

  The business did not address the issues within the complaint. They called me and tried to schedule another appointment and then told me to come fill out a form to request the xrays. That didn't resolve anything nor did the address the issue with the complaining of me paying almost $3000 to have work not done.

  Regards,
  
  *****************************

  Business Response

  Date: 12/01/2022

  This case is still under review.

  Business Response

  Date: 01/05/2023

  This case was completed on 12/30/2022.  Thank you!