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Business Profile

Toys

The Toy Hobby

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from The Toy Hobbies business over a month ago, and never received it. I have attempted to contact the company via their website's question form 3 separate times, but have had no response. No phone number is listed on their website, and when I googled the address they have listed, there was no business recognized as existing at the address. I don't believe that this company is still open, yet their website still takes orders and places charges on your card. I am concerned about people (myself included) spending money on products they will never receive, while also being unable to get their money back.

    Customer Answer

    Date: 06/02/2023

    Looking into my account statements, this is what the charge looked like when it came out of my account (see attached). The website listed in the description is not the same as the website that I had placed the order from. When I ******* it, ********.com is listed as a common scam website. 

The Toy Hobby is NOT a BBB Accredited Business.

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