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Business Profile

Furniture Stores

Gamburg Furniture, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased two sofas from Gamburgs along with a protection plan. Within months, both sofas had defects. We filed a claim. An appointment was made to remedy the situation. A few days later, Gamburgs contacted us and informed us that they would not be honoring the agreement.

    Business Response

    Date: 12/07/2022

    November 14, 2022 
     
    Dear *** *******, 
     
    We have only just received your letter on Saturday November 12, 2022 concerning our customer *** ****. We would have promptly responded had we seen the notice previously. 
     
    We are including a faxed copy of the original sale in question to help clarify the situation. The sale was on clearance merchandise from a factory that we stopped doing business with prior to covid shutdown. 
     
    We had some leftover inventory that we marked down and tagged as clearance. We had some inventory in the warehouse, so we delivered brand new factory wrapped merchandise to this customer even though she paid the discounted price. The sale was stamped **SOLD AS IS/ NO SERVICE** as we are not able to get parts to service the customer. 
     
    The salesperson mistakenly sold a protection plan to this customer. When the customer called for service, 10 months after delivery, we had no way of being able to take care of the problem as we no longer can get parts and the protection plan company will not honor a sale stamped 'sold as is/ no service'. We of course apologized for the error and refunded the customer $320.00 plus tax immediately. 
    We have been in business at this address for over 90 years and we have always honored warranties when possible and will continue to do so. In this particular case, we would try to help even though the customer purchased clearance but are unable to order parts. 
     
    Thank you, 
    Walter B*** 

Gamburg Furniture, Inc. is NOT a BBB Accredited Business.

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