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Business Profile

Horse Supplies

Bit Of Britain, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horse Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an expensive bridle on November 28th, 2022. Payment was confirmed, and my credit card was charged, but I received no further communication about it shipping out. I tried contacting Bit of Britain by phone and email multiple times, receiving no response. After a couple weeks, I needed the bridle to ship to a different address. I emailed the company on Dec. 11th and thankfully received a response that they could change the address. On December 12th, I received an email that my order had shipped and thought this would now be resolved. No such luck. The tracking information on the package said the order was shipped out and then returned to the original sender due to an "insufficient address" according to USPS. Bit of Britain never contacted me to let me know there was a problem. I asked about it on January 7th and received no response. It is now Jan 23rd, 2023. I've sent multiple emails and phone calls about the order and still have received no response about a possible redelivery or refund.

    Business Response

    Date: 02/22/2023

    Our customer service department called this customer.  We let her know we were sorry for how her order was handled, and advised her we're processing a refund for her for the full amount.  That refund has been done.  It is immediate but it may take a day or two to show up on her statement.

    Customer Answer

    Date: 03/29/2023

    The company finally refunded me. Thank you for your part in making this happen.

    *******

Bit Of Britain, Inc. is NOT a BBB Accredited Business.

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