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Yellow Marketing MediaInformation and Alerts
Alert Details
This business has 1 alert.
Alert
During 2020, the BBB initiated an investigation on the business after receiving an increase of complaints from consumers alleging they received fraudulent bills for products and services that they never ordered and customer service issues such as difficulties in contacting the company.
Specifically, businesses have contacted the BBB concerning billing received for Yellow Page listings that they dispute authorizing. When the businesses attempt to contact the firm, they report difficulty reaching anyone about the alleged transaction.
Further, the address we have for this company is not a physical address, but rather a commercial mail receiving entity.
Additionally, as part of the BBB's investigation, the BBB requested information from the company regarding its directories, terms & conditions, company headquarters, licensing documents, information on its owners, and its affiliation with other marketing companies. The company failed to respond to the BBB inquiry and did not submit the aforementioned information as requested.
The BBB also conducted a review of major search engines and found several review sites that confirmed similar conduct about the company in reviews filed on other review sites.
The BBB encourages consumers to review the customer complaints and reviews provided in this BBB Business Profile, and to be leery of authentic-looking documents, invoices, and emails. Never send money or provide your banking information to people or businesses you don’t know.
The BBB also suggests that consumers request the following information from the company:
Ask for a copy of a previous directory edition.
Ask the publisher for written information about its directories. Ask for the method of distribution, the directory's life span, and how often it is published.
Ask where the directories are distributed and whether they go to all local telephone customers.
Ask if directories are available for free. If there is a fee, ask for the cost.
Call your local Yellow Pages publisher to learn if it is associated with the company soliciting your business. If more than one Yellow Pages publisher distributes directories in your area, call the publishers whose books you are considering for your ad; ask if they are affiliated with the company that sent you the solicitation.
Important Information
Additional Info
Yellow Pages name and logo is not trademarked.
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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
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