Complaints

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• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from 09/26/2022 to 11/21/2022 I'm approved for child care assistant on 09/28/2022 , I paid to this daycare all weeks from 09/26/2022 to 11/21/2022 and she got paid from the **** too for these weeks , I paid $ 560 /week for my 2 kids for 8 weeks and she got paid from the **** too so she got paid twice for my 2 kids for 8 weeks, The assistant director of the **** talked to her and I did too, we tried to explain to her that she owes me more than $ 4,000 but she refuse to give me my money back , I have all the receipts that I paid her that time and I have all the receipts from the **** , I don't want to go the court before traying another solution , so all what I need is to get my money back from *************************** who is the owner of Lansdale Christian Academy daycare.

  Customer Answer

  Date: 01/31/2023

  The name of the business is Lansdale Christian Academy , she changed to this name from Little Lansdale daycare, address is ********************, Lansdale, PA *****.

  I don't have any contracts with me .

  Business Response

  Date: 02/22/2023

  To whom it may concern,

   

  The client began her child`s care at an affiliate daycare center but had withdrawn her child without any warning nor complaint. Our policies, which are given to every parent upon admittance, specify that the childcare is to be paid for every week regardless if you choose to have your child attend. Additionally we do not refund for services rendered, and we require a 2 week written notice for withdrawal of a child as our space is limited and we must account for which children will be attending. Unfortunately the client supplied us with neither her two weeks' notice nor the payment for the time in which her spot was held. We had to reach out just to verify the status of her child's admittance, or lack thereof, and we still received no payment for the spot that was held in abeyance for three weeks. (No payment was ever made on this outstanding balance.) Regrettably still The client was incapable of finding permanent alternative child care following her exodus and beseeched us to return to continue child care.

  As a christian company we strive to be understanding, though her child's spot had been occupied by another child, as a kindness we provided a position at another local location, Lansdale Christian Academy.

  
  

  Her child began in September with her first payment made on the 8th of that same month. At that time we were not made aware of her ELRC application in any way and as such she paid as any independent parent(s) would. On friday November 18 we were notified that **** had picked her up and that her co-pay of $58 would begin on the coming monday, this notification made no mention of backpay. Approximately a month later I was informed by **** that there had been a supposed overpayment on their end and asked that we refund ***. ******* for the months that her child attended. These services had already been paid, confirmed by ****, quote: ...your family had paid the child care program privately for services prior to being determined as eligible for subsidized child care services.Your family was deemed eligible for Child Care Works (CCW, subsidized services) retroactively.

  
  

   We informed ELRC of our aforementioned policies, noting that her payments had been made before **** and offered to return the money to them to pay the client themselves. They too said it was against their policies to refund money to the parents. In an attempt to accommodate the client we also offered as an alternative to use the supposed overpayments to cover all co-pays until the balance was settled. Both suggestions were rebuffed by **** and ***. ******** leaving us no recourse that didn't disregard our policies.

  Once again we would like to note that the supposed overpayment came from **** and not from the client.

  
  

  Respectfully,

  **************************** Director of Lansdale Christian Academy.

  
  

  Customer Answer

  Date: 02/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  First thing I'm not complaining about ** ******* daycare, she was very nice with my kids and with me too, I changed a daycare cause I found another daycare next to my work place! And I apologize for any other inconvenience that I caused to your business!

  second thing the overpayment was made by me , cause I paid you all the weeks that I'm eligible for subsidized child care, the **** told me that ****************************** should give me my money back, she got paid for my kids twice!!! I'm eligible for subsidized child care cause I'm low income so all what I need is to get my money back!
  
  Regards,
  
  ********************