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Business Profile

Concrete Contractors

Bakey's Concrete & Excavating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Mr. **** *****, owner of ***** Concrete and Excavating for a stamped concrete patio for $9,000. It was never completed as promised. First, they didn't have the right stamp, second they poured the wrong color concrete, third they didn't seal and make the cuts in the concrete as contracted to avoid cracks, fourth the seal was never even and always splotchy, 5th the stamped concrete patio cracked in mid-fall. Mr. ***** promised to come out in November and then stopped taking our calls, ***** finally answered Mr. ******* phone and said he would come out, but November came and went, spring came and went and ***** last answer after promising to come out and never showing up was they were just too busy. The warranty against cracks, etc. was a year, but they postpone coming out to inspect the issues so they can ***** their responsibilities. It is definitely a Buyer Beware when Contracting with ***** Concrete and Excavating. Today, we purchased an outdoor carpet to cover our expensive subpar stamped concrete patio.

    Business Response

    Date: 05/29/2025

    The stamp that was used was approved by customer prior to use. The color was chosen and ordered from the concrete company we dont control color and it was sealed and cut appropriately. We even came back and striped and resealed cause of white paint on patio and again over wood putty on patio. Then left sealer for customer to apply a third coat because we couldnt do it and he was told it would end up flaking off . 

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon completion of our patio being poured, I reached to to see if the concrete that was splattered all over the siding and door of the back of the house could be cleaned. I reached out twice and my husband also inquired about it and our texts were never answered and no one ever came back to do the "clean up." We also got this patio poured because the original one we had was poured very poorly and sloped. When Bakeys did this pour, we were originally concerned about how sloped this patio is as well. My husband reached out about major cracks that were starting in the concrete and **** stated that these were normal. I have had several contractors come to our house who told us that the cuts that ****'s team made in the concrete were not normal and it could be causing it to not settle correctly and cracking. They were also very surprised at the mess that was left on the back of the house. At this point, we would need to replace our door/siding. None of our concerns that were texted to **** ***** were addressed within the year, as stated they would be in the contract.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contract stated After we pour the patio and finish it, we will grade the area around the pad as well as repair any damaged ****** paid in full for the job, attempted to reach out to Mr. ***** via text, Snapchat, and email as my grass is not growing in and Im sick with a mud pit. Im simply asking for advice on how to promote growth in addition to already watering it twice a day. I even bought more grass seed myself which I should not have had to do.

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* was overpaid from my bank, acknowledged that he received the payment. Was attempting to pay me back than stopped answering and will not respond. He completed the work and I paid him. Than the bank sent another payment which was to be paid to me and not to him.

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rich B**** wrote me a quote to build a fence and I paid him half the agreed amount for a deposit on 8/29/22. Over the next 2 weeks, he said he could not find the Lowe’s receipt for the fence order and then stopped communicating with me by 9/12/22. He did not build the fence or return my deposit.

    Business Response

    Date: 08/12/2023

    We are very sorry for the miscommunication. After receiving your email yesterday stated your deposit has not been returned I immediately reached back out via email and sent the deposit that was given to us. Thanks 

    Customer Answer

    Date: 08/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    ******* **********

Bakey's Concrete & Excavating is NOT a BBB Accredited Business.

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