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Business Profile

Moving Companies

Westmoreland Movers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Westmoreland Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Westmoreland Movers LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Westmoreland movers to move household furniture including a grandfather clock and gun safe. Sent pictures of the gun safe and clock to *** ( owner) prior to scheduled move. Was told 400$ deposit + 150$ on day of move for 4 guys and a 15ft truck for 4 hours then $54 per mover after 4 hours. Was told only thing I needed to do was rent moving blankets. Never signed or saw a contract until after the movers were here over an hour. One mover arrived half an hour late and another left at 2 pm. After 9 hours (10 am- 7 pm) movers told me they didnt have the correct dolly to move the gun safe and they would come back tomorrow (November 17th ) to finish in which they gave me a time slot of 12-1 pm. I asked earlier in the day when is it getting moved and was told no worries there will be room on the truck. ***** told me there would not be any additional charges to come back Sunday and take care of the gun safe. its the owners fault for not having the right dolly. At the end of day the gun safe didnt get moved and was told I would have to pay more money to get it done. No one showed up on Sunday the 17 th. Was charged over 1700$ in which I paid because I was promised a return visit to finish the next day. Told the owner I wanted an itemized bill and he had hidden fees for a driver and truck rental. ***** the mover said if I dont pay the invoice with 45 minutes more will be tacked on .

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 22, 2024 Westmoreland Movers was hired (************* - owner and manager) to move my household belongings from ********************************************************** to ***********************************. In the process our dryer door was severely scratched. No furniture pads used. We notified *** *************) after the move about the damage. He came by our home to review the damage and told us that he would file a claim based on the weight of the dryer. He estimated the dryer to weigh about 80 pounds but said he would submit 100 pounds. I looked it up and the dryer weighs 137 pounds which I texted to ***. He said on 1/30/2024 that he sent the refund on 1/27/2024 and that it would ***********-8 business days. We have not heard a word from him since and we have texted him numerous times. I have all of this in a text message string.

    • Initial Complaint

      Date:10/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not use Westmoreland Movers if you care about your belongings. They have total disregard for your property. I was going to donate an entire haul truck of furniture to Goodwill. Sam mentioned that he could resell it on Facebook Marketplace. I gladly gave it to him. When he went to load the contents of the home that were being moved to my daughter's home, he used 2 blankets. I provided 18 uhaul blankets. He used them for his things and never asked for additional blankets. The entire contents of the trailer are gashed, gouged and trashed. I sent him photos of the way the trailer was loaded, the damage done and an opportunity to settle things fairly. He responded with insurance gives $.60 on the pound. This happened because of reckless disregard for the property and negligent packing of pristine condition furniture. It was heartbreaking and to make things even worse when given an opportunity to make things right he did nothing. Now I am trying to contact the owner via email, text and calling to file the damage claim for each article damaged. He has not responded in over a week.

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the company load my belongings into a uhaul. They tore my couch in 3 places. I have texted them 3 times for a response and nothing. If I call the number I have to leave a message. It is a $2500 couch at least and they have not responded. They were 1 1/2 hours late to loa the furniture in the beginning with no notice until I called to question the delay. Very disappointed.

    Westmoreland Movers LLC is NOT a BBB Accredited Business.

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