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Business Profile

Check Recovery Services

American National Recovery Group Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business keeps sending me debt collecting mails, claiming that I own tax to town of **********. But we check with the town ourselves and we DONOT own any tax with the town. It must be an outdated information. Please stop send us any mails.

    Business Response

    Date: 02/02/2024

    Dated:  February 2, 2024

    To Whom It My Concern,

         Our office has conferred with the Town of ********** Tax Collector’s office and has closed the account placed here with our office.

    Our apologizes that we did not close account in our error.  Please note that this has not affected your credit rating. 

    If you have questions at any time, please do not hesitate to reach out again to our office. 

    Warmly,

    ******** ****
    Collections Coordinator
    American National Recovery Group, INC.

  • Initial Complaint

    Date:01/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a "bill" for back person property taxes for a car that I have not owned in 8 years for a period of time that I was not stationed in Groton, Connecticut. 2016-2017. This screams Scam to me as it seems like a weird shakedown, and it's taken them 8 years to get a letter to me when I lived in New Hampshire for the past 5 years. I will not pay this company any money as Connecticut State Code 2007-r-0607 states that military members are exempt from personal property taxes. And during this time, the vehicles in question and I were in the hemisphere of the world. I have contacted Groton's tax office to let them know this is going on. 

    Business Response

    Date: 01/25/2024

    Dated: January 25, 2024

    To Whom It May Concern,

         Thank you for
    your correspondence for the Town of Groton. On 01/22/2024, we attempted to
    return a call to discuss this matter. Also, we responded to a contact email for
    our office with all of the information and documentation needed to have the
    Motor Vehicle Taxes removed per Military Exemption. 

    To have the bills removed you will need to file a Soldier’s
    and Sailor’s Affidavit with the Town of Groton Assessor’s office. You can call
    their office at ###-###-####.

    Sincerely,

    Collections Coordinator
    American National Recovery Group, INC.

  • Initial Complaint

    Date:12/21/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving a collection letter from the American National Recovery Group each month since September, 2023. The letter claims that I owe a vehicle tax of $115 on a vehicle I haven’t owned in many years. When I resided in **********, CT I filed and paid my taxes on time. I paid all the vehicle taxes when I purchased this vehicle. Also, my husband and I moved to Maryland from Connecticut in June,2008. During tax season we presented all of our documents from Connecticut and Maryland to our tax preparer. We filed and paid our taxes. I registered the **** in Maryland and all taxes were paid. I contacted the town of ********** and they said there was no tax bill especially since I was no longer a resident of Connecticut and that vehicle was transferred to Maryland. I bought a new vehicle in Maryland and that vehicle from CT was fully paid for and used as a trade in. I was officially a resident of Maryland in 2008. I have worked, lived and paid taxes in the state of Maryland since then. They are requesting taxes for a vehicle I haven't owned since 2017. I have resided in Maryland for 15 years and never heard about any taxes owed to **********, CT until this year. Please stop all contact and trying to collect taxes that I don't owe. I moved in 2008 and no longer own the vehicle, yet they are trying to collect taxes from July of 2009.

    Business Response

    Date: 01/02/2024

    Dated: January 2, 2024

    To Whom It May Concern,

         The City of ********** Tax Collector’s office is still showing this bill as outstanding. As per the Connecticut General Statute 12-164, the bill can only be collected until 15 years of the due date of the bill.  The 2008-2009 Grand List bills will be removed as of July of 2024.  The Tax Collector’s office of the City of ********** can try to collect on the outstanding until that date becomes due. 

    As per the request of the Complaintee, our office will dispute the bill and close out the account that is placed here so no further contact will be received from our office. 

    Regards,

    ******** ****

    Collections Coordinator
    American National Recovery Group, INC.

    Customer Answer

    Date: 01/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ***** ******

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to dispute the validity of your recent communication dated November 2023, asserting an outstanding tax liability owed to the Town of **********************, for the period October 2022 to September 2023. I confirmed with the County ************** that I had no outstanding taxes or liabilities. Further, upon moving I completed my relocation to *********, registering my vehicle as required. Subsequent to my relocation, I did not receive any official correspondence from the County Clerk or any relevant authority concerning an outstanding tax liability to the Town of Mansfield for the mentioned period. Upon contacting ANRG I learnt, the amount owed reflects outstanding taxes as well as late fees which was past due in July 2023. However, your recent communication in November 2023 is the first indication I have received regarding this alleged debt. I request that you cease all contact concerning this matter or make amendments for the amount reflected as I am NOT a resident of *********** since May 2023.

    Business Response

    Date: 01/02/2024

    Dated: January 2, 2024

    To Whom It May Concern, 

         We have received a document that shows that the vehicle in question was not registered in ********* as of June of 2023. This was sent to the Assessor of *********. At this time the Tax Collector’s office is still showing this bill as outstanding. They have not notified our office if the bill has been removed or adjusted. The account placed here has been put on hold pending notification from the Town of *********. 

    A copy of the bill has been provided. 

    Regards, 

    ******** ****
    Collections Coordinator 
    American National Recovery Group, INC.

    Customer Answer

    Date: 01/03/2024

    As of January 2024, I have not received any communication from ANRG regarding removal or adjustment of the amount reflected.

    Also, attached is the response from ANRG to BBB regarding their efforts to fix this issue, we are waiting for a response from Town of *********.

    I am still waiting to hear back from either ANRG or Town of ********* regarding further action, just updating on BBB such that I am not charged any late dues. 

    Customer Answer

    Date: 01/05/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    As of January 2024, I have not received any communication from ANRG regarding removal or adjustment of the amount reflected.

    Also, attached is the response from ANRG to BBB regarding their efforts to fix this issue, we are waiting for a response from Town of *********.

    I am still waiting to hear back from either ANRG or Town of ********* regarding further action, just updating on BBB such that I am not charged any late dues. 

    Regards,

    *************************************

    Business Response

    Date: 01/11/2024

    Please find our response attached.

    Business Response

    Date: 01/11/2024

    In the Response to Complaint ID ************ office would like to update the dates that disputes are received.  Any dispute received from the 16th of month to the 14th of the next month will be sent in the current month's statement. I apologize for this error. 

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The cars that they say I owe taxes on I never own them it supposed to be way back in in2005 ,and 2006,and I also have another one I can't found the letter but its from 2008 and there phone number is*********** and it suppose to be the to.wn of *******.

    Business Response

    Date: 01/02/2024

    Dated: January 2, 2024

    To Whom It May Concern, 

          *** ******* is receiving a bill from the Town of ****** for Motor Vehicle Taxes from 2012-2014. If she no longer has the vehicle, she will need to provide proof of that to the Assessor of the Town of ******. Our office is attaching a copy of the bill from reference. 

    At this time the bills will be placed under dispute. This will close them from collection activity but will not remove the bills from the tax rolls of the Town of ******.

    Regards, 

    Collections Coordinator 
    American National Recovery Group, INC.

    Business Response

    Date: 01/02/2024

    Please find additional information for the above complaint

  • Initial Complaint

    Date:09/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week, I received a mail from this company claiming I owe $400.75 taxes for a vehicle. The tax they claimed we own is of 2022 for ********** CT, But we moved out of that county in 2017. And the vehicle listed on the colllection letter was bought in 2021, 4 years after we moved out of **********, CT. So it is impossible that we own the claimed tax . Remove this collection immediately.

    Business Response

    Date: 09/29/2023

    September 29, 2023

    To Whom It May Concern,

          The DMV is reporting that the 2021 ***** ** was registered as of 06/17/2021 in **********. This is would be supplemental to the October 1st, 2020 to September 30th, 2021 Grand List Tax Year. The Tax payer will need to contact the Town of ********** Tax Assessor to provide documentation that the vehicle was not registered in Ridgefield to have the bill removed as per the Connecticut General Statutes. 

    While our office will mark the account as disputed, the bill will remain open on the tax rolls of the Town of ********** until either the 15year statute comes due or the matter is rectified. 

    *A copy of the bill has been included with this letter.

    Regards,

    Collections Representative
    ANRG,Inc

  • Initial Complaint

    Date:09/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a notice from the American National Recovery Group INC directing me to pay $865.02 for past due taxes in the state of Connecticut. I was never a resident in the state of Connecticut. However, I was stationed there in the military during 2017 through 2018. This company needs to remove this charge and clear ALL debts IMMEDIATELY. This is a scam.

    Business Response

    Date: 09/13/2023

    September 13, 2023

    To Whom It May Concern,

          The bills that *** ***** is receiving are from the Town of ******. The Tax Collector’s office of the Town of ****** Tax Collector’s office are still showing these bills as outstanding. Motor Vehicle Taxes are based on the vehicle registration and charged per year on the registration being valid but because *** ***** is Military Personnel, he can apply to have the bills removed as per the Military Exemption. He would then need to contact the Assessor’s office for the Town of ****** for the Soldier’s and Sailor’s Affidavit for Exemption. The account that is placed here has been disputed and *** ***** will not receive any further communication from our office.

    Copies of the bills have been included with this letter. 

    If you have any questions or concerns, please let our office know. 

    Regards,

    Collections Representative
    ANRG,Inc

  • Initial Complaint

    Date:06/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassment

    Business Response

    Date: 06/23/2023

    To Whom It May Concern,

          As per your conversation with one of our representatives, the account placed here for the Motor vehicle tax year of 2019-2020 has been placed on hold for Military Exemption. You will need to fill out the Soldier’s and Sailor’s Affidavit and send that to the Assessor of the City of *** ****** to have the bills removed as per Military Exemption.

    *This have not affected your credit*

    If you have any questions or concerns, please do not hesitate to contact our office. 

    Regards,

    ******** ****
    Collections Representative
    ANRG,Inc

  • Initial Complaint

    Date:06/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a notice informing that they were "again" trying to amicably collect a $34 debt for the City of *** ****** regarding a vehicle I had while stationed there. I did not purchase this vehicle in connecticut as it was bought from a family member. It was initially registered in CT but then after I visited my home state of Texas, I had re-registered it there. I also went to the tax office with all SCRA paperwork and was granted an exemption from any and all state taxes regarding this vehicle. This "debt" is from 01JULY2020. The City of *** ****** and this company have had plenty of opportunity to contact me regarding this if it was a real issue. Instead, I receive my first indication that there "might" be a problem 3 years later and with a collections notice. No prior contact regarding this matter has been made. I've already filed all required paperwork over 3 years ago when I was originally stationed in CT. I have not been stationed in CT since 2021, and I have not lived in the City of *** ****** since 2017. I have also done the following: 1. Verified my information in the Check for Compliance Issues portion of the CT DMV website. 2. When I re-registered my vehicle in Texas, I cancelled my CT Plates and registration using the CT DMV website.

    Business Response

    Date: 06/23/2023

    To whom It May Concern,

    Please find below a copy of the email that was sent to Complaintee on 06/21/2023.

    The City of *** ****** has sent the 2019-2020 Motor Vehicle Tax bill here as of March of 2023.  The letter you received would be the first letter that our company has sent on this matter.  It is a form letter sent to all delinquent Taxpayers. 

    If you have sent the Military Exemption forms to the City of *** ******, the bills have not been processed for exemption and removed at this time. 

    Please find a copy of the bills attached. 

    Our office will mark the bills as disputed and once the Assessor notifies out office, we will remove the bills based on Military Exemption.

    *The bills have nee disputed at our office*

    **This has not affected your credit**

  • Initial Complaint

    Date:05/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It seems the Town Of *** ****** has resorted to extorting veterans. I purchased a vehicle while stationed in Groton Connecticut in 2010, now 12 years later I am being told I owe back taxes. I was never a resident, and in fact my state of record while living there was in Florida. The American National Recovery Group appears to prey on veterans, and now in their vaguely worded letter are threatening legal action to collect a tax I cannot possibly owe. The account number is ****-************. I filled out the required paperwork when purchasing my vehicle, including exemptions, I have not lived in Groton, CT since March of 2011, and my supposed due dates are after the car was no longer even mine. I would like bo further contact from these people.
    Desired Settlement:
       

    Business Response

    Date: 06/02/2023

    To Whom It May Concern,

          The bills that *** ***** is receiving are from the Town of Groton. The Tax Collector’s office of the Town of Groton is still showing these bills as outstanding. Motor Vehicle Taxes are based on the vehicle registration and charged per year on the registration being valid. Because *** ***** is Military Personnel, he can apply to have the bills removed as per the Military Exemption. He would then need to contact the Assessor’s office of the Town of Groton for the Soldier’s and Sailor’s Affidavit for Military and Veteran Exemption. The account that is placed here has been disputed and *** ***** will not receive any further communication from our office.


    If you have any questions or concerns, please let our office know. 


    Regards,


    ******** ****
    Collections Representative
    ANRG,Inc

    Customer Answer

    Date: 06/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

American National Recovery Group Inc. is NOT a BBB Accredited Business.

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