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Business Profile

Contractor Referral

Laborly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contractor Referral.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Laborly LLC for Unfulfilled Contract and Refusal to Refund Deposit Details of the complaint:In May 2024, I, Panini *********, sought a contractor to remodel my bathroom using the Thumbtack platform. Through this tool, I identified "Laborly LLC," operated by **** ****, as a potential contractor. Following initial discussions, **** visited my home to assess the site, took necessary measurements, and provided an estimate of $11,000 for labor only. As per the agreement, I was to supply all materials.On May 21, 2024, we signed an agreement to complete the bathroom remodel project by November 2024. **** offered a winter discount, citing that fewer clients pursue remodels during that period. I paid an initial deposit of $1,100 to secure his services.Starting in September, I repeatedly reached out to **** for updates on the project timeline. Initially, he was unresponsive, and after several attempts, he provided a series of shifting timelines: first late October, then mid-November, then late November, and finally, after Christmas. These repeated delays raised concerns about his reliability and intentions.When I requested a refund of my $1,100 deposit due to the delays and lack of progress, **** refused and instead proposed a dispute resolution amount of $270.42. He included an invoice for $829.58, which I found unjustified. While **** did visit my home for the initial assessment and provided a material list, no design work was completed, and I personally ordered all materials. The hours billed do not align with the minimal work he ************ resolve the issue amicably, I offered to let **** retain $400 for his time and refund the remaining $700. Despite this compromise, **** ceased communication again. I am now left with a garage full of materials, a bathroom in disrepair, and a loss of $1,100 of my family's hard-earned money.

    Customer Answer

    Date: 01/06/2025

    I am writing to inform you that the contractor (**** ****) has responded to the resolution process and settled the matter as per agreement by December 31st, 2024. With the issue resolved, I kindly request that the dispute resolution case be officially closed and marked as resolved in your records.

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