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Business Profile

Human Service Organization

Reliable Payee Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Human Service Organization.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Need to talk to someone in the office about my situation and contact number for business does not work

    Business Response

    Date: 10/03/2023

    We had a major power outage and it destroyed our phone system.  We are in the process of switching over to Verizon and with anything we had some set backs.

    We still have email and temporary phone numbers.  This individual can reach her payee at ************ and email address is still *******************************.

    I hope to get this totally fixed in the near future.

     

    Dannielle S*****

  • Initial Complaint

    Date:01/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My payee does not want to give me all my money from my social security checks and I called social security and they said my payee is not aloud to do that because that is my money for what I need to buy and they said my payee has give to me what I need and I told my payee 300.00 for January and I only got 200.00 and I am going to be very happy soon because I am not going to have this payee and I do not like this payee that's why I want to change and do not like this place and I reported my payee to social security because what happen this month

    Business Response

    Date: 01/16/2023

    She can't afford to receive the amount she is requesting, her monthly income changed.  She is on a very tight budget now.

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    My payee does not want to send me 100.00 for January 15th and I need it to get things I need now and I have money left out of my checks from January 3rd and I did not get right amount I needed on January 3rd and I want 100.00 now

    Regards,

    **** ********

Reliable Payee Services is NOT a BBB Accredited Business.

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