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Business Profile

Bank

Mid Penn Bancorp, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mid Penn Bancorp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mid Penn Bancorp, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mid Penn Bank fsiled to wire transfer a $5000 deposit to ************ to purchase my English bulldog puppies on 8/17/22. This wire transfer was flagged by Mid Penn Bank who stated they were a scam and refused to send ************ my deposit. I've attached the email I sent to Mid Penn Bank regarding the wire transfer which never received a response. Instead I did receive a call from a representative who stated this was a scam and my money is now safe with Mid Penn Bank. That representative said I should buy my puppies locally. I have been in contact with ************ for over 2 years so I was surprised by Mid Penn Banks actions. Since banking with Mid Penn Bank there have been several instances that still remain unresolved such as disputed transactions. Because of all the unusual banking practices I encountered with Mid Penn Bank I decided to take a trip to Ohio and trust ************. Instead of the original arrangements I made with ************ which was meeting me halfway to finalize purchase details I had to instead take a trip and book a hotel in Ohio. The decision Mid Penn Bank made on my behalf cost me well over $1000 and 3 days off work which can be seen on my banking statements. Recently I noticed several NFS fees on both accounts totalling $160. I requested overdraft protection several times so I'm not understanding why these fees have been charged to my accounts. I have been wanting to close my accounts since the wire transfer but have been too busy to do so. I want all all fees reversed prior to my arrival today totalling $160 to close these accounts. I strongly believe that the reversal of these fees is a minimal request when calculated with the unwarranted expenses and time spent from Mid Penn Bank decision to refuse wiring money to ************ as requested. I have attached registration papers for *** & **** to show that ************ wasn't a scam and I am now a proud puppy owner of 2 Engl

      Business Response

      Date: 11/23/2022

      ****************,

      Thank you for sharing your concerns.  I have reviewed your complaint.  Per the Bank's Wire Form and instructions, the Bank has authority to decline to send a wire.  Security Department requested an invoice from *********** which was not submitted; therefore, the wire request was declined for potential fraud.  The Bank is not responsible for overdrafts on the account due to this decision; however, a review of your account noted an $80 courtesy reimbursement.

      Thank you.

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank double penalities their customers. I have overdrafted my acccount from time to time and I am charged with the $40 overdraft fee and then charged another $40 for returned check and then when I deposit a check they put a 5 day hold on my account and then say I am liable for n e overdrafts well my check is on hold.

      Business Response

      Date: 10/11/2022

      **************** -

      Please refer to the Terms and Conditions, Overdraft Addendum that was provided to you prior to Mid Penn Bank's acquisition of Riverview Bank.  The Bank does not charge overdraft fees against an account when there are not available funds to pay for an item due to delayed availability, as long as there are sufficient funds in the account to pay the item if the hold would not be in place.  Please contact me with any questions regarding any specific fees and/or transactions.

      Thank you,

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