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Business Profile

Health Products

Stephen Sinatra, MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked numerous times over the past 12 months for this company to take me off their mailing list, yet I still receive unsolicited catalogs. I have never, and will never place an order with this company.

    Business Response

    Date: 02/28/2023

    February 23, 2023 

    Dear *******, 
    Thank you for bringing the enclosed issue to our attention. I want to offer our deepest apologies for the trouble you experienced with Healthy Directions. I understand how frustrating this must have been for you. 

    After a full investigation, our records show we received no other communication from you requesting removal from our mailings. On February 8, 2023, we received your first request to withdraw you from our mailing list, and at that time, we removed your address from future mailings. 

    I want to let you know that when unsubscribing from our mailing list, it may take 90 days or more to remove your mailing address from our system, but I am not taking your dissatisfaction lightly. Your complaint has been forward to several key people in our organization to have your address removed immediately. 

    I appreciate you making us aware of your negative experience. Again, we are very sorry that this happened to you, but rest assured it will not happen again. 

    Sincerely, 

    Robert M****** 
    Healthy Directions Customer Service 

Stephen Sinatra, MD is NOT a BBB Accredited Business.

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