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Business Profile

Electrician

Clark Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nathan was requested to provide a quote for electrical work on an in-ground swimming pool being installed. He provided the highest of 3 quotes, but stated he had completed other pools in our township, and was familiar with the pool code. We chose to work with him because of his "knowledge" base. Nathan required payment for the job upfront, so we paid him the $6,000 in full. He cashed our check and received the payment. (Quote/estimate and check stub attached).

    Nathan struggled to wire a 240v breaker and had to call in another electrician. We failed the first electrical inspection, during which the inspector asked if my husband did the wiring himself since it was so unprofessional. Nathan returned and tried to cover up the mistakes he made rather than fix it the correct way. The inspector returned and immediately saw the tricks he was trying to pull. We failed the second inspection. Nathan stated he had to buy specialty equipment to complete the job, and would let us know when he would be back to complete the work.

    It has been about 9 months, with no contact. Nathan will not answer the phone, text messages, or voicemails. My husband now has to do the electrical repairs himself and we have spent hundreds of dollars on parts to redo his work (in addition to the money already paid to Nathan). The more my husband tears apart, the more mistakes and sloppiness we uncover.

    We no longer want Nathan to complete the work, as we feel he is untrustworthy. However, he accepted full payment for a job he never completed.

Clark Electric is NOT a BBB Accredited Business.

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