Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jim Shorkey Auto Group has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Mitsubishi

  13339 State Route 30 North Huntingdon, PA 15642-1116

  
• 

  Jim Shorkey North Hills Chrysler Dodge Jeep Ram

  7670 Mcknight Rd Pittsburgh, PA 15237-3518

  
• 

  Jim Shorkey Kia Wexford

  10785 Perry Hwy Wexford, PA 15090

  
• 

  Jim Shorkey Auto Group

  5886 William Flynn Hwy Bakerstown, PA 15007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2025, we purchased a 2016 Kia ******* from *** Shorkey North Huntingdon. Just a few days later, the car began malfunctioning it wouldnt accelerate beyond 60 mph on the highway, and shortly after, wouldnt go faster than 30 mph. We were terrified driving it and feared for our safety. We immediately contacted the dealership, and while they initially said we could bring it in for repair under their limited warranty, they refused to consider a trade-in or return because the payment had cleared. We brought the car in on April 24, in which they had it for almost 2 weeks. The car had the same malfunction 4 days after getting it back in which we had it towed there for repairs. After having it for over a month, they called to say there was nothing wrong with the car. There were no lights on and the computer "could have malfunctioned". I've been going back and forth with them for the past 2 weeks to get a resolution with no luck. Despite these ongoing issues, we were offered only $10,000 to trade the vehicle back even though we paid $13,499, have a loan totaling $14,300 (now $14,600 with interest), and spent $871 out of pocket. They eventually increased the offer to $12,000 which would still put us at a loss of $2,600 to pay off our loan, in order to get a new loan for a different vehicle. We asked that they provide us the full extended warranty for free, given the circumstances. They declined, but said we could purchase it ourselves as if we should have to spend even more to protect ourselves from a car we were sold that was unsafe from the start. The dealership's standard 3 month warranty will be up in 1 month, and we only had the car in or possession for ~a week since buying it. This experience has been incredibly stressful, emotionally exhausting, and financially damaging. We trusted *** Shorkey to sell us a reliable vehicle. Instead, we were left with a car that put us in dangerous situations and a dealership that offered no meaningful resolution.

  Business Response

  Date: 06/30/2025

  We apologize for the delayed response.  The vehicle was taken to one of our sister locations and fixed. 

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2025, I contacted North Hills Toyota about purchasing a Toyota Tundra I saw on their website. I was asked to provide standard documentationdriver's license, insurance, down payment, etc.which I submitted the very next day. I also placed a /$500 deposit to hold the ********** file was initially handled by *******, who was professional and helpful. However, once the file was transferred to ****, the experience took a negative turn. **** contacted me asking for information I had already sent to *******. When I politely asked if he had access to the prior emails to avoid resending everything, he became defensive and unprofessional.He then raised his voice about my trade-ina 2019 Toyota Tundra in excellent conditionclaiming I had never mentioned it. I immediately acknowledged and apologized for not listing the trade-in on the dealership's internal form, as I had originally submitted that information through Toyotas main website and didnt realize it hadnt carried over. That said, **** was fully aware of my trade-in before this callhe had already asked me for photos, mileage, and condition details. For him to claim otherwise is dishonest and misleading.When I attempted to clarify calmly, **** told me the dealership was doing me a favor by helping me spend /$50,000, then abruptly hung up on **** am not asking for a refundI still want to purchase the vehicle and am ready to move forward in good faith. However, this type of treatment is unacceptable, and I believe consumers deserve to be warned. Based on my experience, I would strongly recommend avoiding North Hills Toyota. They do not treat prospective customers with the professionalism or respect one should expect when making a major purchase.

  Business Response

  Date: 06/30/2025

  Dear Better Business Bureau and ***** **,
  Thank you for bringing this matter to our attention. We take all customer feedback seriously and are genuinely sorry to hear that ***** ** had a frustrating experience during the vehicle purchase process.
  After reviewing the communication and documentation related to this case, we acknowledge that there were breakdowns in our internal communication during the handoff between team members. While our intention is always to provide professional, respectful service, we understand that ***** ** felt the interactionsparticularly during the conversation with Ryanfell short of those standards. For that, we sincerely apologize.
  Regarding the trade-in, it appears there was a discrepancy between the information submitted via Toyotas national site and what was entered into our internal system. While it was not our intent to imply dishonesty, we understand how the situation may have come across as frustrating or accusatory. We appreciate that ***** ** clarified the situation and had already provided additional details about the trade-in, including photos and mileage, which were helpful.
  We regret that the tone of the conversation escalated and that the call ended abruptly. That is not how we aim to conduct business. We are committed to addressing the situation internally and providing additional training as needed to ensure better communication going forward.
  Most importantly, we would still welcome the opportunity to assist ***** ** with the purchase of the Toyota Tundra, and we remain ready to move forward in good faith. Our General Sales Manager has been informed and is happy to serve as the main point of contact to ensure the rest of the process is handled smoothly and professionally.
  We truly value all our customers and appreciate constructive feedback that helps us improve. Thank you again for bringing this matter to our attention.
  Sincerely,
  **** ******
  Sales Manager
  *** Shorkey Toyota
  ************
  *********************************************************************

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See complaint

  Business Response

  Date: 05/08/2025

  Updates to navigation systems are very common with all manufactures.  We are sorry to hear you are frustrated by this.  We have no record of you reaching out to anyone at our dealership to voice your concerns. We will be happy to pay for your update.  Please contact our service department when your schedule allows.  

  Customer Answer

  Date: 05/28/2025

  *****
  9:09 AM (4 hours ago)
  to me
  
  The response provided is satisfactory. Jim Shorkey Kia Wexford's phone systems are inefficient and a waste of my time. I tried scheduling online and there are no appointments listed in the next 45 days.The business needs to have someone from Jim Shorkey Kia Wexford call me to schedule my appointment. I am available late in the day on June 30 as well as July 1 2 and 3.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/21/2025 I took home a 2020 ******* Palisade from Jim Shorkey Kia of Wexford. March 20, 2025, I go to make my first payment and my loan was never funded. I contact the dealership and they ask me for multiple additional items and I provided them. After asking and calling multiple times. The loan was funded after my due date. The contact number they gave me for the funding loan agency wasn't even right. Now three months later. After calling the dealership over 10 times. (picture in my call log) I still do not have my registration. They sent me a dealer plate because the temp tag ran out. I just want my registration so I don't ever have to contact theses people again and no one will get back to me. **** in finance and ****** office manager.I have left voicemails, today I now emailed ****** to start a paper trail.=

  Business Response

  Date: 04/24/2025

  There was an error with one of the forms that needs sent in for the registration process.  Our title department sent an expedited request to have the situation rectified. 

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my vehicle to the dealership for repair needed the dealership to give me a diagnostic test to determine the extent of damage so the warranty at endurance would cover the issue I authorized the diagnosis and they proceeded to tell me it did not need a motor just timing chain and various parts so that's what they submitted to the warranty company now after completing the job of the timing chain they determine that that wasn't the problem it needed a motor so the warranty company denied the claim due to the fact that the diagnosis inaccurate now I have a vehicle that is not repaired and the warranty company will not assist me due to the fact the diagnostic was not performed properly in turn the dealership has billed me over $1,000 for a inaccurate diagnostic I feel that due to the fact they did not perform the job of diagnosing the vehicles issue I feel they should repair my vehicle because they did not provide the warranty company a accurate diagnosis

  Business Response

  Date: 04/29/2025

  On 1-2-25 the vehicle was towed in from an independent shop with engine troubles. (**** Auto Repair). I can see where they replaced a head gasket for an overheat concern, and did not correct the issue. We are uncertain if the customer's extended warranty paid for that repair only and would not pay for an engine replacement. Within a week or two we determined the vehicle needed an engine due to the extreme overheat condition and low compression of #2 and #4 cylinders even after a fresh head gasket was replaced by the independent shop. Estimates for both a new and a used engine were provided to the customer and the customers extended warranty, both parties declined. Customer was forced by his extended warranty to tear down vehicle to the point of failure. They authorized timing chains due to photos of the tensioner being all the way out but yet still would not recommend engine. The Service Advisor still insisted the car needed an engine and suggested that the customer take the amount of money the extended warranty would pay and estimated the difference of the engine replacement. The customer still declined engine replacement an instructed us to only do what the extended warranty would pay for. He also agreed to pay the teardown price because the warranty would not cover that either. 
  
  
  The car is still barely running due to low compression. *** Shorkey Youngstown has already conceded on $524.00 in parts that the customer refused to pay for that simply could not be used again to put the vehicle back together. The labor for those parts was absorbed by the flat rate technician that was doing the job. The customer is refusing to pick up the vehicle and pay the amount owed of $991.50 plus tax. We have declined to perform any other repairs on the vehicle except for a new engine replacement at this time. The vehicle is now facing abandonment and will be towed out by the **************************** after 5/10/25 if the vehicle is not towed out by the customer. 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  Devin Boss

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife leased a new *** sorrento in 2018. She was sold on their power train warranty 10years/100k miles as well as an extended warranty.When the lease was up, she bought out the car and paid for another extended warranty.Couple years later the transmission goes with under 60k miles. We speak to the service writer Dakota and they confirm its the ******. They tell us that its not covered under the extended warranty. I explain to them that its covered under the power train warranty. They tell me they dont have the record of it with *** for my wife. After a long conversation, we find out that the warranty was issued under my wifes grandmothers name. Instead of calling *** and having it corrected. Dakota went and spoke with someone. The next conversation was about it not being the transmission and they needed to do more testing. A couple weeks go by and not a word from them. All while my wife doesnt have a car. Finally they issue her a loaner car. After a month or two, they come back to us and tell us its some type of module that went bad. Again, it was covered under the extended warranty. They replace it or so they say. We get the car back and within a day the transmission slips again. I take it back to them and they issue us another loaner vehicle. Weeks go by, no word from them. We call over and over again and no answer. No call backs. Finally I get my stepfather involved to call them as he was the regional manager for ***** for several years. He speaks to them and within a week they tell us its a bad fuel pump. Covered under the extended warranty. Then it takes weeks and weeks to hear back before they tel us its not the fuel pump. Finally I get fed up and call corporate. They confirmed with me that not only was it filed incorrectly but they hadnt heard from the dealer. After 9-10 months the transmission was fixedNow the coolant is dumping out. I went to trade it in today and got a giant get ****** from the sales department. Calling lawyer

  Business Response

  Date: 04/03/2025

  The service manager is currently working with the customer.  Their vehicle is in our care, and we are working on resolving their issues. 

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Mitsubishi Eclipse Cross from the Jim Shorkey Mitsubishi dealership, North Huntingdon, Pa on March 5, 2025. The salesperson explained three different protection packages that could be added- 1) ******************* Protection Plan $1495.00, 2) ************ Protection Plan $995.00, and 3) Maintenance Contract $129.99. I agreed to add the plans but only after the salesperson assured me TWICE that they could be cancelled at any time. I called the dealership on March 6 to cancel all plans but they have refused. When I contacted the salesperson to let her know they were refusing, she acknowledged that she told me they could be cancelled at any time, and then said she was sorry but she didn't know. I want refunded for total amount of $2619 and any tax and interest that is accruing since all was added into my loan.

  Business Response

  Date: 03/24/2025

  Ms. ********** was offered multiple value-added products when she purchased her vehicle on March 5, 2025.  Of the 3 items she chose (tire protection, prepaid vehicle maintenance and paint and fabric protection), 2 can be cancelled.  Paint and fabric protection is applied to the vehicle, therefor it cannot be taken off or cancelled.  (attached you will find her signed contract as well as page 5 of the contract where is states at item #7 the contract cannot be cancelled).  We will be happy to assist with cancelling the other 2 products if she contacts the dealership.  The terms of the maintenance contract state it must be cancelled within 30 days of purchase (3/5/25) and before any of the services have been redeemed.  
  
  

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Regarding the dealership response to my complaint #********: I accept the cancellation of the Tire & Wheel Protection Plan ($995) and the cancellation of the Maintenance Plan ($129.99). I do not accept the refusal to cancel the Interior/Exterior Protection Plan ($1495). The salesperson assured me TWICE that the plan could be cancelled at any time. This was before I signed any paperwork. They are saying that the plan cannot be cancelled because they put some kind of protection product on the car while we were signing papers. I don't see how this could have been done in the short amount of time it took to sign. The car was parked exactly as it was when we arrived at the dealership. My husband remarked to the salesperson that the car did not even appear to have been washed. The interior of the car did not appear to have been cleaned either. The plan is a five year plan and should have been cancelled the very next day when I first called. Apparently the dealership does not provide proper training to their sales staff and we should not be penalized for their lack of knowledge.

  Regards,

  ***** *****-****

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this junk certified used ****** miles I was told and have papers for got a email from *** its only ***** miles its burning oil I need a new motor engine something its at ******* in ******** over 3 times same issue they keep charging money not giving me a new engine but changing crazy amounts for flushes spark plugs etc I want refunded for all the money they took for bogus repairs knowing this car is junk and known to need a new engine Vin 5 x y pg 4 a31 ******

  Business Response

  Date: 04/02/2025

  To the best of our knowledge, we have not had the opportunity to look at the vehicle at any of our service departments.  The vehicle has not been brought back to us since it was purchased. This is the first time we are hearing about the issues. Please reach out to ***************, he is the service manager at Jim Shorkey Kia. ************.  He would like to review all of your concerns.  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an extended warranty from *** Shorkey from North Hills. Explained my concerns on the vehicle. They ignored it but insisted it was something else but charged $100 for the service. Reviewed my warranty and recommendations from another reputable mechanic and was told they would review it. However when I went they said nothing was covered but I was going to have to pay them $100 after already paying them $100 last month for the same issue. I tried to rectify the situation with documentation and photos but they refused to review. Their behavior is unacceptable and I feel like Ive been ripped off of my money just for them to nickel and dime me and pretty much sell lemons. It is as if they are scam artists and Im afraid of how many others they are doing this to as well.

  Business Response

  Date: 03/13/2025

  The very first time the vehicle came in it was towed for a no start condition. We advised customer that the vehicle needed batteries.  She declined the work stating she didn't trust our diagnosis. She came to pick it up, we had to jump start the car because the batteries were dead. She left and went to her local mechanic where they advised her that she had an oil leak present, her parking brake was loose and was advised that her headlight needed replaced. Customer came in yesterday (3/13/25) to verify oil leak and headlight issue.  We confirmed the leak and location by adding dye.  We submitted a claim to her extended warranty company, however the claim was declined. We advised the customer, she was upset and contacted ******** (warranty company) herself. Customer was advised to have us resubmit claim for approval. We resubmitted claim and they did cover the bulb but not the mount.  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to buy a used vehicle. Asked multiple times if it was a pet free vehicle. The salesman, ***, lied right to my face multiple times. It wasnt until I caught him in the lie did he own up to it and after I purchased but still at the dealership. At this point I told them I didnt want the vehicle and they returned my check but not my $2000 deposit as they said they would. Ive called multiple times and left multiple messages for everyone at the dealership. No one calls back and they havent processed my deposit return. Crooks!!! Stay away from them.

  Business Response

  Date: 03/05/2025

  Management was made aware of the refund being owed back to the customer this morning (05/05/25).  The $2000 deposit is being refunded. 

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is barely satisfactory to me.  They did nothing after I called 5 times and left at least 3 voicemails.  Management knew from the moment I walked out the door to buy a car somewhere else that they needed to refund my deposit after trying to defraud me.  They definitely knew they should have after I spoke with ***** in finance and said return my deposit after he handed me back my check.   I only gained traction after going online and looping in management from a different location and CCing staff at original dealership and then they had no choice.  I just hope they havent tried this scam with to many other customers. 
  
  Regards,
  
  ***** B