Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Ford

  1234 Long Run Rd White Oak, PA 15131

  
• 

  Jim Shorkey Chrysler Dodge Jeep RAM Fiat

  13230 State Route 30 North Huntingdon, PA 15642-1327

  
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  Jim Shorkey Uniontown Kia

  1050 Pittsburgh Rd Uniontown, PA 15401-6224

  
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  Jim Shorkey Uniontown Mitsubishi

  1048 Pittsburgh Rd. Uniontown, PA 15401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified pre owned Chrysler 200 2017 from this dealer June of 2021. Since my vehicle has broken down 3x. I went to have the car serviced August of 2022 I was told that I needed a coil replaced and a tune up. The coil issue was covered by the warranty but I did still have to pay for the $100 deductible. I refused to pay the $600 for the tune up and went to another mechanic for a 2nd opinion. After speaking to 2 other trusted mechanics both agreed that a tune up would not fix the issue and that there is an issue with the fuel injector. After calling and leaving 4 messages for the service manager Matthew D**** to inquire more information about my warranty, I was not contacted. I then called back a 5th time and requested to speak with another manager as the reprehensive in the service department told me that she does not have the answers to my questions (Sara). It is extremely disheartening that after paying well over 10,000 more than the Kelly blue book value of the vehicle that I am now upside down paying for a vehicle that I just bought a year ago with no form of transportation. After doing further research I am now finding that many people who have bought vehicles from this site are having similar issues with very little options to come up with a solution.

  Business Response

  Date: 11/30/2022

  **** ***** purchased the vehicle off of us in July of 2021 with 56,299 Miles on it.  We serviced it for oil changes 3 times after that.  When it came in for a service in August of 22 (13 months later) as **** ***** *tates, the vehicle had 78,614 miles on it.  That is 22,000 miles put on the vehicle since it was purchased.  During the course of that we did find that the engine needed a tune up.  The coil was replaced under warranty but a tune is not.  With driving a 7 year old vehicle and putting 22,000 miles on it, a tune up is not an uncommon practice.  After driving a vehicle for over 22,000, you do have to be an owner at some point.  If that was an existing problem that we saw or knew of, a tune up would not be last for 22,000 miles and then all the sudden have the issue.  We quoted the work that needed done and at that point you refused to do the tune up.  300 miles later you took it to Pine Hollow Service and I take it they are the ones that told you it needed a fuel injector.  With all the testing that we do, there is nothing showing an injector is bad.  Thus the tune up recommendation.  That is your choice to fix it or not, and due to an independent dealer looking at it. 
  
  As far as the KBB value of the vehicle, this vehicle was sold to the consumer at 17,800 at the time of purchase.  The Bookout value with the bank retail on this vehicle at the time was 18735 as booked out by the bank.  Vehicles do devalue over time and with putting 22k miles on it in the year, it would have taken a hit.  We do not sell nor the banks allow us to sell vehicles that far over any kind of book value.  That is not our practice as a dealership or a group.  I can furnish any book outs at the time of purchase date for the consumer upon request.  We would be willing to go above any other dealer on trading **** ***** back out of this vehicle if that is what she would like. 
  
  Currently, **** *****s vehicle is in service 3 months after she brought it in to us originally with our recommendations for a tune up.  We are looking at the vehicle again for her.  We want to help her out, but unfortunately cars break down and a 7 year old vehicle with now almost 80,000 miles on it, will need regular maintenance. 
  

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kia had a lawsuit against them regarding motors. My 2015 kia sorento was part of it. They put a refurbished engine in the car it has broke down 2 times since. Then about a month ago the car breaks down again this time it needs another engine. This it the 3rd engine this car has had now. Second engine in a year and a half. The car has been there for over a month. On October 7th 2022 I found out that they could of Givin me a rental back on the 27th of September 2022. I have been trying to get ahold of them all week. They never call back. I don't want this car I want them to buy the car back at fair market value they have told me they will not. We are the only owners of this car bought brand new in 2015.

  Business Response

  Date: 10/19/2022

  Kia has had a class action law suite. This has been closed out and settled to all parties involved. Kia does not provide rentals till an authorized repair has been approved. The customer was set up in a rental the rental company did not make contact with the customer. The customer has come in to try to have us buy the vehicle off of them. This vehicle was  given an amount on the vehicle based off the condition of the vehicle. we will not purchase the vehicle based off the current condition of this Vehicle.  
  
  
  

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do i start…..
  Let me start by my car salesman had absolutely no time for me( Mr a**** get wright)
  He sold over 5 cars while i sat and waited..I left for over 3 hrs came back he still wasnt ready
  My credit was pulled every 30 seconds by atleast 30 vendors. Never took time out to see what i prefer what i like to pay monthly nothing. I sent him a text stating if the car aint ready dont pull my credit sure enough he pulls my credit 3 more times. When i finally get the vehicle its filthy and i mean big filthy dog hair and slopper everywhere he states it will be ready tmrw. When i get the vehicle its still filthy he stated bring back for detail:) heres whr the ball drop i take pto off from work drop the vehicle off friday 10am by 4:30 i calls in , no one wants to talk they state they will call bk a hr later no call bk service is closed cant get vehicle…Mind you i have no loaner no vehicle my daughter is due for a cheer comp on sat no vehicle… calls sat car is waiting on part still no detail and no loaner for me… My son has bad asthma and the vehicle has made him flare up uncontrollably im steaming hot and just want my deposit back and they can keep this funky vehicle i haven’t even had it a full week. No one seems to care when i call
  They are just worried abt a sale instead of their customers there

  Business Response

  Date: 10/12/2022

  Spoke to customer on 10/12/22.  There was a scheduling issue with the detail.  Customer will be dropping her vehicle tomorrow morning for detail and we will be providing her a loaner while it is being cleaned.  Complaint resolved. 

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/22 we purchased a vehicle from this dealer. On 6/20/22 the financing fell through. We put $15,000 down to purchase the vehicle. Over the last few months the dealer moved extremely slow to get our loan reinstated on the Toyota 4Runner we initially traded in. Two weeks ago the loan was reinstated. We were also informed Capital One sent the refund for the payoff to the dealership. Most of this finally got done because my wife was persistent in contacting Capital One reinstatement office and continually got information. This information would be relayed to the dealer who for the most was difficult to deal with. We have continually requested our money back. Whenever we try to get it resolved or speak with someone even at their main office they stop returning phone calls or giving us information at all. In order to reinstate the loan 4 months unpaid payments needed made. The dealer information these payments would come out of our $15,000. Which would make us get back approx. $11,400. Either way we still have not received our money. We haven't been given a date to expect it. The last confirmed correspondence was they receive the refund from Capital One. However, due to the lack of communication or customer service from them we are starting to doubt if we will get it back. We even spoke with the person that deals with these matters directly this past Monday. She advised this was unacceptable and she'd make a couple calls and get a check out to us. However, she has since not returned our calls and has not ever called back. We are really worried that this money will be taken from us. We don't feel this is right for a business to do. Especially one that is as large as this dealership is.

  Business Response

  Date: 10/28/2022

  
  In response to this complaint.  The customer purchased this vehicle and falsified information on their credit application.  After working with the bank on it, the bank notified us that Mr. ******** quit their job after they signed for the loan.  That is why the deal was kicked from the bank for funding.  It was nothing that we did, it was that the customer decided to purchase a vehicle, knowing that they were quiting their job and the bank would not fund them on the loan.  Fast forward, in this time period the customer was in possession of our vehicle.  They drove our vehicle for over a month while we had to work with Capital one to try to reinstate the loan on their old vehicle.  This is a process.  Again, not cause by anything we did but by what the customer decided to do while knowing they were leaving there job, put it on a credit application and secured a loan based on that fact.  In the process, we paid off their loan with capital one.  Now, we are out the money on their trade and can not get a contracted funded on the vehicle that they are driving of ours for FREE.   Since we paid off their loan and did paperwork, we had to again reregister this with the state of West Virginia.  In order to do so, we had to pay the taxes on the vehicle to get it back into their name.  We paid out over $2,600 in taxes to get this back into their name.  We should not have even paid that, it was not our fault the bank contract did not go through.  It was a deceptive purchase from the customer in the beginning knowing they were leaving their job.  The customer admitting to purchasing the vehicle after the fact to us because they know he was loosing his job.   In order to help the customer, we paid the taxes and got the vehicle registered back in their name.  Now we had to wait on the bank to reinstate the loan from their previous vehicle which was hard to do with us disclosing that he did not work at his job any longer.  This is not a quick or easy process.   The $15,000 they put down on the vehicle is held on this until a loan was reinstated and funds were delivered back to us from the bank that reinstated their loan.  We were out $50,000 plus the cost of our vehicle the fraudlantly purchased at this time.  We relayed to the customer when the complete reinstatement of the loan was done (this is on capital ones timeline) and we receive the funds that we paid off their vehicle with.  WE would release the check of $15,000 less the payments that were missed on the loan that capital one required to reinstate the loan during the course of the reinstatment.  I believe that was a 3 month time period.   Of course these payments capital one requested would come off the $15,000 because they are the payments they would have been making and cover the principle and interest as if they never stopped on the loan.   This is common banking practice and understand why they do that.  On 9/29/2022 we finally received the funds from capital one.  A check request was processed and funds placed in the mail for the ********s.  This was not a hold up on our end, or trying to keep money that is not ours, but follow banking practices and protecting our company as well.  The check was cut to the customer as promised.  There is nothing that the Jim Shorkey Auto Group did wrong in this transaction. 
  
  On a concluding side note.  Because of the deceptive nature of the ********s purchase of the vehicle, we will be filing a lawsuit in  court to seek financial restitution as owed to the Jim Shorkey Auto Group.  The taxes that we paid to get their vehicle reregistered to them and the condition they returned the vehicle in they were driving.  WE have a pre and post inspection done on the vehicle and there are major issues with the vehicle they used for the 1 month.  We returned their vehicle back to them exactly how we took it in on trade and they trashed the vehicle they were driving and mechanically damaged the vehicle as well. 
  

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2022 Dodge Charger from Shorkey Automotive. I paid by check that was cashed on August 2, 2022. My check included the cost of an optional maintenance plan for $445.12 ($413 plus tax). I subsequently cancelled this optional maintenance plan BEFORE even taking possession of the car. This contract states that this maintenance plan can be cancelled within the first 60 days with a full refund. Again, I cancelled BEFORE even taking possession of the car. Their finance department issued new paperwork reflecting that the maintenance plan was cancelled. The salesman, Derrick D***, was involved with this and is aware of this. I do not believe there is any dispute with this. The salesman, Derrick D***, told me that since my check had been deposited the previous evening to me picking up the car, a separate check would be issued to me for $445.12 by Shorkey's finance department within 2 to 3 weeks. It has now been 52 days and I have not received this check. I have discussed this matter 4 or 5 times with Derrick D***, most recently on September 9, 2022. He advised me that Jocelyn in the finance department was handling this matter and I could contact her. I left a detailed phone message on her phone mail on September 20 but have not heard back. I would appreciate your help in obtaining this refund for this cancelled maintenance plan that I never used.

  Customer Answer

  Date: 10/17/2022

  ********
  
  As we discussed, this issue was resolved amicably.  I received a check for the full amount.  It was caused by an unintentional paperwork issue.  I appreciate that the BBB is available to help in these matters.
  
  *******

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle on 19 August 2022. The dealership provided financing through First National Bank of PA. In order to refinance the loan at a better rate, I called the bank for a payoff. They have no record of our loan and told us to check with the dealership. I have emailed/spoken with the general manager and financial manager numerous times and there is always an excuse as to why the bank has no record of the transaction. It has now been 22 days and we are in danger of not only losing the refinance rate with our bank, we are in jeopardy of missing our first payment on 15 September. First National Bank of PA has no idea that they should be the lien holder for our vehicle. At this point, they can give us our old vehicle back and we will return the one purchased. I am seeking a resolution that should be able to be provided in the next few business days, since time is of the essence.

  Business Response

  Date: 09/12/2022

  ** ******* purchased her vehicle on Friday 8/19. Her paperwork was sent to the bank electronically as well as hard copies sent on Monday 8/22. Normally the bank has the deals processed within 48 business hours, we missed a signature on ** *******s contract and we’re not informed by the bank until 8/29, we had made multiple attempts to contact the bank as to the delay prior to the 29th but were unable to get a response. We overnighted the contract to ** ******* which she signed and returned on Friday 9/2 ( Labor Day weekend ) when we received the contract back on 9/6 we again submitted the contract electronically and sent a hard copy. Her contract was funded on 9/8. When I received her email that the bank still had no account for her on the 9/9, we contacted First National Bank and obtained her account number for her. It was emailed to her on 9/9.

  Customer Answer

  Date: 09/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jim shorkey had me under the impression they would replace my engine for free due to recall. Later I was told my request was denied due to my radiator plug missing. When I asked what happened to it I was told it may have just fallen off. So now I am expected to pay between 9-11 thousand dollars to replace my engine or purchase a completely new car because of a part that cost less than $20. I think this is extremely absurd. I also asked if I could just buy another part and I was told no. Paying 10,000 because of a $10 part is so ridiculous! And they seem to be more concerned about getting me into a new car than helping me with this situation I have! I never go under the hood myself so I’m VERY confused where this person would just disappear too.

  Business Response

  Date: 09/14/2022

  The vehicle came in overheated with no coolant in it. The radiator drain plug was missing. They do not fall out. Somebody was working on this vehicle they dumped stop leak into the radiator and maybe went to drain it and did not tighten all the way. We opened a TL case and they denied it due to the fact that the drain plug on the radiator was missing.  And the vehicle overheated causing a failure to the engine. You can tell the vehicle has been very poorly maintained. We asked for goodwill but was denied.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that there was an oil issue recall with my car. So my son took it in and they told him to drive it for 1000 miles and bring it back. Didn’t even make it to 1000 miles and it ran out of oil. Now my car isn’t running correctly and they are totally denying doing anything to the Car.

  Business Response

  Date: 09/19/2022

  The customer has had a software update on the vehicle for the early warning knock sensor detection. The software update help detect excessive connecting rod bearing failure. This does not pertain to the vehicle burning oil. that is a completely different concern.  The dealership has no record of looking at this vehicle for a oil consumption problem  

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  * *****
  
  

  i took it there because of an oil issue. Not what you said you did you told my son to drive it for 1000 miles and bring it back. It didn’t even make it to 1000 before I noticed a clicking sound checked the oil and there was none. Ken the service manager also hung up on my wife when she called. Very unprofessional 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible service with trying to get my Kia Sedona repaired. The warranty would alone allow us to a different facility to do work. So we were stuck with the warranty or could cancel it. We decided to cancel the warranty at the end of April. Some where at the dealership the paperwork was either lost or misplaced. After months of following up with dealership it was finally resolved today august 29th.
  Problem is we paid the interest on the principal of the balance of the warranty for 4 months when we discussed this with mt Ferraro the general manager of the Wexford location. He was less than helpful about getting reimbursed. On Friday the 26th he hung up on me prior to resolving this money.
  ******

  Business Response

  Date: 08/30/2022

  the customer requested to get the warranty cancelled at the end of April after using the warranty mid month. The warranty was processed for the cancellation of the product. August they called in to find out why it had not been processed , after taking to one of the sales managers. The sales manager looked into this hold up and find out what  resubmitted the cancellation.  The customer called in and I talked with him over getting this expedited to help his situation out in getting it processed for him quicker.  the time of that phone call they had brought up the interest. I had told him that there was nothing that we were going to do on the interest.  The next day which would of been the 26th He called back to see if we were able to get it expedited and brought up the interest again. I told him that in our conversation the day prior that we were not going to do anything about the interest.  The cancellation of the warranty has been processed and is coming off the balance of the loan.     

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  Attached is the 4months of loan amount of
  
  3131.38 that interest was paid on Interest reimbursement should be may June July and august   The interest rate is 5.69 percent
  
  Regards,

  ****** *****

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 48/22 I purchased a 2018 Jeep Compass with 44,000 miles on it. On 8/18/2022 my vehicle stopped in the middle of a highway. I had it towed to a Jim Shorkey repair shop where they advised me that both batteries were bad and had to be replaced and would cost $731, which would be my responsibility to pay as the warranty expired March 2021. Now reading up on this car the battery should be changed every 4-5 years. I had the truck 4 months and they went dead. Which to me means the batteries were not that great when they sold me the vehicle and should have been replaced prior to selling. This dealership is selling faulty cars knowingly. I should not have to pay for something that is not of my doing. I called Chrysler and they don’t want to take responsibility for their vehicle either. Someone needs to be held accountable for this and not me.

  Business Response

  Date: 08/26/2022

  As we understand that the customer is upset over this matter, batteries are wearable items.   While certainly we want to help the customer and make sure the vehicle is in safe operation, there is only so much we can do.   The vehicle being purchased over 4 months ago and without having and issue with the battery, the battery was good when we sold it to the customer.  We load test our batteries when we recondition them for resale.  For the batteries to go bad after 4 months, is a simple wearable issue.  There are many reasons that a battery could go bad or need replaced.  There is no way that we could have a good load test and predict a battery would go bad in 4 month time period.  The vehicle age is 4 years at this point.  When we load test a battery and it comes back good, cca good and all cells working, there is no reason why we would replace it.  We never advertised that new batteries were in this vehicle.  It passed pa state inspection and for 4 months operated without fault.  Batteries are wearable items, and there is no way we could have predicted this.  If doors were left open, lights left on etc etc is nothing that we have control over when the customer owns the vehicle.  This is a different story if this was days after purchase, it was driven for 4 months before the battery went dead.  We will be happy to give an employee price on the batteries if that will help out the customer. 
   
  Erich S************  *  General Manager

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Though I appreciate the employee pricing I do not know what that is. If one battery had gone ok but both at the same time. I don’t leave lights on doors open or any thing that would cause the battery to go. If the batteries require changing every 4-5 years they could not have been that strong when I purchased the vehicle. I have a car I can’t drive, still paying for, can’t get a loaner and then pay for repairs for what I should not have to cover. Good batteries do not go in 4 months. As a very unsatisfied customer this is not right. If I did it I would own it but this should not be a cost on me. 
  Ty Regards,
  
  
  
  ****** ******

  Business Response

  Date: 09/21/2022

  Unfortunately, batteries are wearable items and something that is not covered by any warranty or expressed warranty.  Just as Stellantis refused to participate in replacing the batteries due to there were no fault codes present other than the batteries going bad.  If there was a system fault that caused the batteries to go bad, then that would be a different story.  Upon every vehicle CPO check, the batteries are tested and there is a read out to the battery life.   If the batteries went bad after a week, or a month… this would also be a different story.  There is no mechanic, no machine or anything that can tell if a battery is going to go bad in 4 months.   We have the readouts for the batteries when tested and also the CPO paperwork for reference.  Unfortunately, there are many things that could cause the batteries to go bad in the vehicle that maybe user error.  We would offer to replace these batteries at cost for the customer if that helps them out.  Again, 4 months after the fact, there is nothing that we could have done or have done to make this occur.
  
  Please let me know if pulling everything to cost to help the customer would help.  Thanks.