Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Ford

  1234 Long Run Rd White Oak, PA 15131

  
• 

  Jim Shorkey Chrysler Dodge Jeep RAM Fiat

  13230 State Route 30 North Huntingdon, PA 15642-1327

  
• 

  Jim Shorkey Uniontown Kia

  1050 Pittsburgh Rd Uniontown, PA 15401-6224

  
• 

  Jim Shorkey Uniontown Mitsubishi

  1048 Pittsburgh Rd. Uniontown, PA 15401

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Dodge Ram Big horn 1500 in January 2021, started having problems with my Radio Switching channels on its own, Clock blinking needing reset constantly in November 2021. Called for service appointment 1st apppointment was December 14, 2021. Shorkey told me they would order a new Radio they would call when it came January 14 2022. My 2nd apppointment for me to get installed the radio worked, but i have the Uconnect app. on my phone that I pay money for every month and they radio didn't connect to that, Shorkey said they don't know how to fix it so it works, I talked with Sirus Guardian about this issue they said there end was good and Shorkey needed to call with serial numbers when the radio was installed and no one at Shorkey knew how to do that. I talked to service Manager at Shorkey over and over again about this issue and no resolution. I was there in March 2022 again, the radio was replaced and still no resolution. They told me to bring my truck again at the end of July 2022 and let them keep it over night, they kept it for 2 days and still no solution. At that time the suggested to order another radio and try again. This 3rd appointment August 24,2022 they replaced the radio again and sat there for 4 hours and it's still not connected to The Uconnect like it should they have no resolution for this problem. I have been there several times throughout the year taking time from work spending hours there and no resolution. I brought a new Truck and can't enjoy it like i should be, dealing with this over and over to get disappointed. Come to find out 2018 Dodge Vehicles all been having issues with the radio. They know this and are not doing anything about it.

  Business Response

  Date: 08/29/2022

  We have been involved with this customer for quite some time. We have done my absolute best for *** *******. This includes contacting Chrysler customer care, opening a star case with Chrysler and replacing 3 radios at no charge. Most of the customer's issues involves his Uconnect system which is not part of Chrysler. With Chrysler knowing that they still decided to help out each time.  We have exhausted all options for *** ******* and again, he has paid nothing at this point in time!

• Initial Complaint

  Date:08/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly father purchased the car that he had leased from this dealership for 3 years... He was told by the finance mngr that the price would be $332 a month. What they failed to mention, as she was quickly going over paperwork (but my dad trusted her and assumed she was telling him the truth) that this would be his monthly payment. Upon receiving the bank's paperwork, the monthly payment was $200 more than what they told him... My brother checked out the paperwork and they added all of these outlandish warranty coverage that my father had no clue was there. Upon visiting the dealership 8/19/22 to cancel the warranty in the timely manner, they were directed to revisit the dealership on 8/30/22.. The paperwork clearly states to bring in the paperwork and speak with a finance manager..They spoke to Tyrese... This appears to be a scam especially on our elderly community.

  Business Response

  Date: 08/22/2022

  *** ********
  
  
  Thank you for reaching out on behalf of your father.  When he called into the store a week ago he spoke to the management team.  We reviewed the deal for compliance and paperwork.  After an agreement is reached on the purchase of the vehicle a customer is offered several Insurance Products to protect both the vehicle and the loan.   That same process occurs with every customer regardless of the customer.  It was also done on the two previous purchases your father made at this dealership.  According to the deal documents those were offered compliantly and disclosed and those products were signed for and agreed upon.  There is a significant amount of paperwork and things to cover when a vehicle purchase occurs so we understand that sometimes customers may want to cancel products they signed for.  His cancellation request was documented the day he requested it, however the policy needs to be active in order to execute the cancellation.  That is what takes 30 days, the insurance policy needs to be active.  The direction he was given from Tyrese J****** is accurate and we look forward to assisting him on the date he was provided by Tyrese J*******  If there is anything else you need please let us know.  

• Initial Complaint

  Date:08/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 28,2022 I purchased a 2022 Mitsubishi Outlander Sport. Ten minutes after leaving the dealer I noticed the hood had paint defects running thru it. Went back to the dealer. He took pictures and said they would get us a new hood and install it. It is now August and no new hood. In fact, they have no documentation on it.

  Business Response

  Date: 08/22/2022

  **** ****** called back to complain about spots on her hood.  Bill Driscol told her to bring it in and we would look at it.  When **** ****** brought it there were hard water spots on it.  Bill D****** *hould have handled it better and addressed the issue instead of putting it off.  It came to be that a simple cleaning of the vehicle removed these spots.  There is a national recall on many outlander hoods.  If her vin number pulls on that hood recall in the future we will help facilitate the new hood at that point.  The vin for the said outlander is not on the recall list currently.  Her husband stated to us that he waxed the hood and the spots are gone.  They were hard water spots that should have been taken care of during delivery no doubt and this whole issue would have never occurred.  As soon as this was brought to our attention we handled it immediately.  When we spoke with *** ******* he told us the spots were gone after he waxed it.  In trying to figure out how we could help, a new hood was not needed.  I authorized giving out of good will a Shorkey Prepaid Maintenance package for the *******.  That included 2 state inspections, accessory discounts and 5 oil changes.  We are glad there was nothing major wrong with the vehicle and the communication could have been much better on our end. 

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 1******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has now been in the shop for 7 days and counting for warranty work. I have received zero communication from anyone in the service department from the day I dropped it off and got a call about what was wrong with it and that it was covered under warranty. The dealership refused to provide me with a rental in the mean time without paying out of pocket, but then continued to tell me they had no rentals anyways. So I have no car mind you. I’ve called multiple times, texted their texting line, with no success - just always told my service adviser will return my call. So have shown up on-site to be give multiple different completion dates with no true reason for any delays. But still have received zero communication unless face to face at the service department. I asked to speak to a manager and the service coordinator refused to transfer my call to anyone. The lack of communication and disregard for their clients is disrespectful beyond words. I understand everyone short staffed and lack of parts due to production but communicate if that’s the case and try to fix your relationships with your clients.

  Business Response

  Date: 10/21/2022

  To whom it may concern,
  
  
  It has been brought to our attention that **** ****** vehicle is no longer in our possession it had been repaired and picked  up. The repair was completed on 8/11/2022 and picked up shortly after. Please feel free to contact me if you have questions or need anymore information in regards to ****** complaint.
  
  
  Thank you,
  
  
  ********* *******

  Customer Answer

  Date: 10/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** ****

   

  I want nothing from Jim Shorkey but I do not accept they’re response as it did not address any of the issues mentioned, they’re only response is “she has her car back now.” Not acceptable - horrible customer service. 

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi well last year I got a free oil change on my 2020 jeep renegade. Was very happy. This year I called service dept asking for another free oil change. They told me was only good for only. Was not happy. When I purchased my Jeep renegade. WS told I get few free oil changes??? They never explained too me there were different packages. Was mislead. Not happy. Out of courtesy should least offer me one for free at least another one that's all

  Business Response

  Date: 08/10/2022

  *** ****, as a benefit to our customers we give one from oil change with a New Car or Front-Line Used Car purchase.  It is only one free oil change.  I reviewed your deal and paperwork from when you leased your Renegade.  Based on the signed documents you were given the option to purchase several things including a pre-paid maintenance package, you declined at the time when you purchased your vehicle.  We are unaware why not providing services that cost money to you would make you unhappy.  As a business we do charge for services rendered to consumers.  If you need to schedule service work please feel free to call our services department. 
  
  

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "Certified Pre-Owned" Jeep from Jim Shorkey CDJR, North Huntingdon, PA on 6/3/22 (6 weeks ago).
  This was an INTER-STATE purchase (legally, this is an important factor).
  The day after I picked-up the vehicle and started the drive back to Texas, I made my first of many reports to the dealership that the vehicle was not as represented. I have since made several attempts via multiple avenues to resolve these issues. The dealership has not resolved anything. The dealership has not refused to resolve anything. The dealership has not said that they would "look into it". The dealership has simply chosen not to acknowledge ANY of my efforts to resolve the complaints:
  - Vehicle was marketed as "certified pre-owned". It was never owned by any individual. It was only titled in the name of the dealership. The sales rep explained that the dealership GM used the vehicle for his demo-car.
  - The vehicle was marketed as having been upgraded to aftermarket wheels and 35" tires. This claim was made in bother the cargurus.com listing as well as the window sticker I found in the glove compartment. I discovered that the vehicle actually had aftermarket wheels (appreciated) but that the tires were not 35" as advertised. (not as advertised)
  - The vehicle was marketed as having been put through a 179 step certified pre-owned inspection process to assure that the vehicle was free from SIGNIFICANT issues. (It does not mean that the Jeep is new....that is absolutely not my expectation.) The CPO inspection is supposed to specifically look for breaks/chips in the glass and replace anything larger than a dime. I discovered a roughly nickle-sized rock chip in the lower passenger side of the windshield. Worse, yet, from my 2nd floor hotel room I was able to see a series of 7 gigantic scratches on the roof.
  -many more issues but I am out of allowed space.
  Photos of everything sent to the dealership, several times. No response from anyone at the dealership.

  Business Response

  Date: 07/21/2022

  Customer advised in the complaint, "I have since made several atempts via multiple avenues to resolve these issues.  The dealership has not resolved anything."  
  However, customer indicated on a 6/6/22 email, "We understand that all of the issues are our problem.... we didn't look closely enough and we accepted it.  So we know that we need to deal with the issues on our end.  I am not trying to get yall to pay for anything.  That is not my objective in telling you of these things."  
  
  
  Customer further states in the complaint, "Vehicle was marketed as "certified pre-owned".  It was never owned by any individual."
  
  This vehicle was purchased as a pre-owned vehicle from auto auction on 9/27/01.  Therefore, this statement is incorrect. 

  
  Customer states, "Vehicle was marketed as having been upgraded to aftermarket wheels and 35" tires.  the tires were not 35" as advertised."  
  
  Dealer is not responsible as this vehicle had Black Rhino Kelso 17x9 matte Black wheels and Falken Wild Peak 275/70R/17 tires installed on 10/8/21.  These were the same wheels and tires on the vehicle when customer took delivery.  While we strive to publish accurate information,  this disclaimer is located on our website:
  Please contact dealer to verify price, options, and other vehicle details. 
  
  In addition, the following is listed on every CPO sticker.  
  This vehicle equipment list is to be used as a guide only. The buyer should always confirm the existence and operation of both equipment and accessories prior to the sale of the vehicle. This label does not constitute a guarantee or contract by the dealer or the producer of this label.
  
  Customer had ample opportunity to verify options on this vehicle during the walkaround of the vehcile with the salesperson to inspect the vehicle while waiting for delivery.  Customer made no mention of any issues with the tires at that time.  
  

  Customer states, "the CPO inspection is supposed to specifically look for breaks/chips in the  glass and replace anything larger than a dime. I discovered a roughly nickle-sized rock chip in the lower passenger side of the windshield."
  
  Customer is somewhat correct regarding the CPO procedure for windshield damage.  Missing in his explanation is, that the appearance standars for glass is as follows "Defects requiring replacement of glass include cracks, non-repairable bull’s-eyes and star breaks and any damage that might obstruct the driver’s vision."
  
  Dealer is not responsible based on the following two points.  First, if the damage occurred prior to delivery, it is not in the field of vision.  Second, there was no damage observed or noted when the salesperson walked around the vehicle with the customer to verify the options and inspect the vehicle while waiting for delivery.  Customer made no mention of any issues with the windshield, so it must be assumed that this occurred post delivery on the trip back to Texas.  
  
  Customer states, "worse yet, from my 2nd floor hotel room I was able to see a series of 7 gigantic scratches on the roof."
  
  Dealer is not responsible based on the following two points.  First, if the damage occurred prior to delivery,  there is no appearance standard for scratches in the CPO manual and therefore is still able to be sold as a CPO vehicle.  Second, there was no damage observed or noted when the salesperson walked around the vehicle with the customer to verify the options and inspect the vehicle while waiting for delivery.  Customer made no mention of any issues with the roof, so it must be assumed that this occurred post delivery on the trip back to Texas.  
  
  
  Ryan F********
  GSM
  Jim Shorkey CDJR North Huntingdon
  ************

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 

  Based on the response to my complaint, it is evident that an equitable resolution is clearly not forthcoming from the dealership and I elect to exercise my option for binding arbitration.   I anticipate that the dealership will then refuse to comply with the decision of the arbitrator, in which case the matter will be referred to the Pennsylvania Attorney General’s Office – Bureau of Consumer Protection for violation of Pennsylvania Statutes regarding deceptive trade practices; specifically, but not limited to 201.2(4) subsection(s) (ii), (iii), (V), and (iX).   However, Binding Arbitration is the next step.
  
  Admittedly, I was in error in placing too much confidence in the dealership’s advertisement of a BBB A+ rating and made the assumption that such a representation constituted a independently verifiable commitment to fair and honest business practices.   After-all, a professed commitment to the customer is foremost in the dealership’s slogan.   Unfortunately, it wasn’t until after I found it necessary to start researching the dealership that I found out that they actually only have a 1.58/5 rating which translates to a 31% rating which would be considered pathetic, by any standards.   Further research revealed that the Better Business Bureau does not take customer reviews into consideration with their rating process which is a reflection of the businesses membership level, not customer satisfaction.
  
  The Respondent to my complaint is Ryan F********, the General Sales Manager for the dealership and theoretically the same GM who used the vehicle in question as his demo-vehicle.  I am surprised by the assertions from Mr. F******** as he is also the manager with whom I previously addressed issues regarding the salesman, Zach Z****.   Subsequently, Mr. F******** is already quite familiar with this situation even prior to this complaint.
  
  In his response, Mr. F******** acknowledges his dealership’s receipt of, and cites my complaint dated 6/6/22 but fails to cite the similar complaints filed via the dealerships automated message system ( web-portal via online “satisfaction survey”).   I will confine my comments to the one source that Mr. F******** chose to cite.
  
  Mr. F******** points out that two days following my purchase of the vehicle I sent an email to one of his sales managers, advising them of the major issues which I had discovered during my first 48 hours of ownership.  He correctly quotes me as saying that I did not perform an inspection of the vehicle prior to accepting delivery.  He correctly quotes me as saying that I was not seeking compensation for the misrepresentation of the vehicles condition.  He correctly quotes me as saying that I understood that we needed to deal with the issues on my end.
  
  However, Mr. F******** fails to take into account that I was genuinely trying to move past the multitude of issues encountered prior to, during, and following the sale.  At that time, I was truly willing to “let it all go” and just chalk it up to just being a difference in how business is done in Pennsylvania.   However, as I continue to learn of more and more issues, I feel less inclined to be as dismissive and my prior comment in no way prevents me from seeking equitable resolution at this point or within the statutory limits of a claim.   
  
  Mr. F******** also fails to take into account that the reason I explained to the sales rep, Zach ****** as well as the finance manager that I did not do a thorough inspection of the vehicle was that I was assured by both the listing and by Mr. Z**** that the vehicle had undergone a thorough JEEP Certified Pre-Owned inspection.   Therefore, I was accepting their reassurance that everything was as it was represented.   Lastly, Mr. F******* fails to understand that opening this BBB Complaint after 6 weeks of inaction from him or his dealership is precisely my means of dealing with the issue from my end since he has failed to do so from his end.
  
  Mr. F******** goes on to respond to my complaint by stating, “Customer further states in the complaint, "Vehicle was marketed as "certified pre-owned".  It was never owned by any individual." This vehicle was purchased as a pre-owned vehicle from auto auction on 9/27/01.  Therefore, this statement is incorrect.”     
  
  Mr. F******** fails to take into consideration the carfax reports that this vehicle VIN was 
  Manufactured and shipped to the original dealer.  
  On 9/27/21 this vehicle VIN number was listed as a “manufacturer vehicle” sold at auction at 5,515 miles indicated on the odometer.   
  On 10/5/21 Jim Shorkey CDJR offered the vehicle for sale.  
  On 10/13/21 the vehicle was registered to Jim Shorkey CDJR.  
  On 06/03/22 I purchased this vehicle with this VIN.   At no time was this verhicle EVER registered to any individual.  
  
  The ONLY owner of this vehicle was Jim Shorkey CDJR.   The vehicle was delivered from the manufacturer and used as a Demo Vehicle, When it reached 5000 miles the demo was sold at auction, as is customary for dealerships.   The dealership then purchased vehicle AT THAT AUCTION and continued to use it for in-house staff and re-sell it at market-value.   Mr. F******** is also either unaware of or chooses not to refer to the email from the sales rep, Zach Z**** which specifically states that the vehicle was the GM’s demo-vehicle.   With these well documented facts in mind, Mr. F********’s response is blatantly false.
  
  Mr. F******** continues his response to the complaint by stating, “Customer states, "Vehicle was marketed as having been upgraded to aftermarket wheels and 35" tires.  the tires were not 35" as advertised."  Dealer is not responsible as this vehicle had Black Rhino Kelso 17x9 matte Black wheels and Falken Wild Peak 275/70R/17 tires installed on 10/8/21.  These were the same wheels and tires on the vehicle when customer took delivery.  While we strive to publish accurate information,  this disclaimer is located on our website:  Please contact dealer to verify price, options, and other vehicle details.”
  
  Mr. F******** again fails to take into account that is precisely what I did in multiple discussions with Mr. Z**** regarding the vehicle and its equipment which took place prior to engaging in the purchase and prior to traveling 1,600 miles based on the assurance that everything was as it was represented.  These facts also address Mr. F********’s remark of quoting the disclaimer of “please contact dealer to verify…options…and other details.”   We did exactly that prior to ever arriving in PA.   
  
  Furthermore, Mr. F******** fails to take into consideration the very brief conversation I had while sitting at the desk with the sales rep, Zach ****** where-in I asked for confirmation that they had found a way to fit 35” tires without a lift, whereupon Mr. Z**** very quickly left me sitting at his desk and never returned until I was loading my gear into the vehicle to leave, two hours later.  Again, I did ask for verification of equipment and the dealership rep never corrected their representation.  Mr. F******** should check his video surveillance for verification of these points.  
  
  Mr. F******** also fails to acknowledge that I stated in my complaint that we did verify that the vehicle was equipped with aftermarket wheels and that gave credence to the assertion that the tires and wheels were as advertised.   What Mr. F******** fails to take into consideration is that it is unreasonable to assume that a buyer will need to calculate the P-Metric conversion or to physically measure a tire to confirm that it is as it has been represented.   The consumer is expected to have a degree of confidence in the merchants representation that their product is what they have advertised.   They said it had 35” tires.   It does not and is therefore deliberately misrepresented in its marketing.
  
  In his response to the portion of my complaint which addresses the damaged windshield which was not reported, repaired, or replaced during the JEEP Certified Pre-owned Inspection, Mr. F******** states, “…that the appearance standards for glass is as follows "Defects requiring replacement of glass include cracks, non-repairable bull’s-eyes and star breaks and any damage that might obstruct the driver’s vision." Dealer is not responsible based on the following two points.  First, if the damage occurred prior to delivery, it is not in the field of vision.  Second, there was no damage observed or noted when the salesperson walked around the vehicle with the customer to verify the options and inspect the vehicle while waiting for delivery.  Customer made no mention of any issues with the windshield, so it must be assumed that this occurred post delivery on the trip back to Texas.” 
  
  Mr. F******** once again fails to take into consideration the facts of the complaint and even the facts he states in his own response.    He cites the requirements for REPLACING a windshield under the CPO, he conveniently does not address the fact that repairing the small rock-chip would have been an easy solution which would have complied with the CPO standards.   In fact, as an effort to prevent the crack from spreading, I had it repaired for $65 when I got home.   It is the first of many easy solutions which which were ignored by the dealership.   
  
  As for Mr. F********s accusation that the damage occurred during my return to Texas, his insinuation that I am making a fraudulent complaint is baseless and chooses to ignore that this was among the issues that I addressed in my complaint emailed to one of his sales managers on 6/6/22.  He should be very cautious as to which party he is accusing of fraud in this situation
  
  Mr. F********s responds to my complaint about the scratches on my roof by stating:  “Dealer is not responsible based on the following two points.  First, if the damage occurred prior to delivery,  there is no appearance standard for scratches in the CPO manual and therefore is still able to be sold as a CPO vehicle.  Second, there was no damage observed or noted when the salesperson walked around the vehicle with the customer to verify the options and inspect the vehicle while waiting for delivery.  Customer made no mention of any issues with the roof, so it must be assumed that this occurred post delivery on the trip back to Texas.”
  
  Mr. F******** continues to fail to take into consideration that I was operating under the reassurance that this vehicle had undergone a “thorough 125-point Certified Pre-Owned inspection”.  That is how the vehicle was advertised and separately, that is how the vehicle was represented by the Sales rep, Zach Z**** in his email prior to the purchase and prior to taking delivery.  He, once again, fails to take into account the facts of the complaint, that these scratches were clearly visible from a SECOND STORY window.  And by doing so he apparently expects his customers to board their planes from other states with a ladder so that they can personally inspect a roof which they have been assured has already been professionally inspected.   
  
  As an alternative excuse, Mr. F******** then attempts to dismiss my complaint by stating that there is no appearance standard for scratches in the CPO manual.  
  
  However he fails to accurately quote the CPO program which states that the inspection is to assure that the vehicle meets Jeep standards; and that Jeep goes so far as to have a section specifically for “Appearance Standards – exterior condition”; and that item 103 of that CPO inspection specifically refers to “Body Panels”.   I can assure Mr. F******** that the intent of the JEEP CPO inspection is not to determine if the merely vehicle has body panels PRESENT.  Rather, the STATED intent of the inspection is to determine if said panels are within acceptable appearance standards, and that if his assertion is that seven scratches, each over an inch wide and over two feet long are within Jeeps “acceptable standards” then he may be deliberately underestimating Jeeps expectations.   
  
  Mr. F******** fails to take accountability for the fact that this vehicle was used by one of the General Managers of his dealership for 13,000 miles; and, instead, again attempts to deflect responsibility by claiming that these scratches occurred at some point in the two days between my accepting delivery and sending my complaint and photographs of the issues to his dealership.   Again, Mr. F******** should be exceptionally cautious as to which party he is accusing of fraud in this situation.
  
  I stated in my complaint, that I have additional issues which I did not have room to address in form provided by the Better Business Bureau.   I will expand on those additional issues, here.
  
  In light of the above issues which were discovered and reported on the way home from the dealership, I have since found that the truck bed appears to be slightly misaligned from the body and frame of the truck.   This, again, is a specific category of the Jeep Certified Pre-Owned inspection ( **** * *** to be exact) which was clearly not inspected, not reported and not repaired.   Based on his actions, so far, Mr. F******** will almost certainly attempt to evade responsibility by once again accuse me of creating the issue during my ownership.  However, before he once again accuses me of making a fraudulent complaint, he should first take into consideration that improper bed mounting/alignment is a fairly common complaint from jeep owners and that further investigation shows that these issues often track back to a specific window of manufacturing in Ohio often referred to as a “covid build”.   
  
  Additionally, item #3 at the very top of the Jeep Certified Pre-Owned inspection checklist is:  “no frame damage”.  (note, it does not say, no collision damage.  It says no frame damage.)   While installing steel MOPAR rock rails on this vehicle, I observed considerable rust on the underbody of this 1 year old vehicle with less than 16,000 miles which was accompanied by deposits of fine sand in confined areas when I removed the factory plastic running boards and when I inspected above the flat surfaces under the vehicle.   This, again, indicates that NO CPO inspection was ever performed to ANY Jeep standard.   In anticipation of Mr. F******** attempting to claim that I somehow made the rust and sand occur during my 6-weeks/2,500 miles of ownership….I can only say that is not how chemistry and metallurgy work.  I have posted photographs of the rust on various Jeep forums and the observations of many members from northern states are that the rust and the fine sand are from roadway treatments.   Once again, this was not inspected, not reported, nit disclosed, and I was not allowed to make an informed consumer decision but rather was assured that the vehicle had been inspected and CERTIFIED as to its meeting Jeep’s CPO standards.
  
  Item # 51 of the Certified Pre-Owned inspection checklist is the “Mechanical Standards – Steering performance - #51 Vehicle Tracking Properly”   In the 2500 miles that I have owned the vehicle, I have noted that it brakes-straight (that’s item # 64 and performs correctly).  However,  when driving on a smooth flat highway, the vehicle leans and pulls to the passenger side.    Surely, Mr. F******** will claim that I sabotaged the wheel alignment during my 6 weeks of ownership, but he will do so without taking into consideration the fact that there are numerous complaints within the jeep community regarding incorrect spring installation during manufacturing, resulting in the vehicle “Leaning to the right (passenger side)”.   Once again, this was not inspected, not reported, nit disclosed, and I was not allowed to make an informed consumer decision but rather was assured that the vehiucle had been inspected and CERTIFIED as to its meeting Jeep’s CPO standards.
  
  Lastly, while I was under the vehicle to install the parts, and during my subsequent inspection of the vehicle when I found the issues outlined above, I found that the spare tire does not match the tires that are currently in use.   This is not a simple matter of a “spare donut” which is traditionally narrower but of the same diameter.   Spare tire and road tire diameters should be within 1% of one another to prevent damage to the drive-line components resulting from differences in rotational circumference and revolutions per mile.   Using a spare which is more than 1% larger or smaller than the other three road tires will damage the vehicle.   
  
  As Mr. F******** stated in his initial response to the complaint, his dealership installed Falken Wildpeak AT3W All terrain 275/70R17 tires.  The spare tire is a Bridgestone Dueller 245/75R17 tire which is 2.2% smaller in diameter than the tires he installed and would have resulted in damage to my vehicle if I had to use the spare.  This is of sufficient concern that Jeep made it part of their Certified Pre-Owned Inspection, item #84 “Maintenance standards – #84 Tires match and are the manufacturers recommended size/load capacity.”   The spare tire very clearly does not match the 4 tires that the dealership installed.   Therefore, this is another aspect of the Jeep Certified Pre-Owned Inspection program which was never performed, never reported and I was not allowed to make an informed consumer decision but rather was assured that the vehicle had been inspected and CERTIFIED as to its meeting Jeep’s CPO standards. 
  
  Resolution –
  As stated, I simply seek to have the vehicle as it was advertised, nothing more, nothing less.
  
  The vehicle was advertised as having 35” tires and it was advertised as having been Certified in an inspection process that confirmed, among many other things, that ALL tires matched.   To resolve this aspect of the complaint, the Dealership can send me a check for the amount necessary for me to purchase and mount five 35” Falken Wildpeak AT3W tires which is the exact same brand and model as is currently installed.  Alternatively, to prevent any assertion that I am merely attempting to monetize this complaint to my benefit, Jim Shorkey CDJR can either : 
  A) send me the above described tires from their own inventory and reimburse me for the mounting costs, or 
  B) Jim Shorkey CDJR can select any Jeep dealership near me and pay them directly to provide the five tires and mounting services, as described above.
  
  In addition to the issue of tires, I have outlined numerous aspects of the vehicle which were not inspected and certified as advertised.   Multiple resources indicate that Certified Pre-Owned vehicles sell for an average of 8% more than non-certified vehicles precisely because they offer the consumer the confidence that the vehicle has ACTUALLY been subjected to and passed a specified inspection process and that the buyer is made aware of any irregularities so that they can make informed decisions as to negotiating and ultimately whether or not to purchase said vehicle.   I paid $58,000 for a vehicle which was sold to me as having been inspected to CPO standards.   That inspection very clearly never happened.   8% of $58,000 is $4,640 which I was charged for inspection services which I did not receive.    To resolve this aspect of my complaint, Jim Shorkey CDJR can reimburse that amount to me.   Alternatively, to prevent any assertion that I am merely attempting to monetize this complain to my benefit, Jim Shorkey CDJR can reimburse me for the repairs which I have already performed and select any Jeep dealership near me and pay them directly to perform any repairs necessary to address the issues of this complaint.
  
  It is unfortunate that Jim Sharkey CDJR chose to misrepresent a vehicle which they offered for sale.
  
  It is unfortunate that Jim Shorkey CDJR chose not proactively take minimal measures to assure that the product they sold was the product that they marketed.
  
  It is unfortunate that Jim Shorkey CDJR chose not respond responsibly to address or even acknowledge the issues when they were intitially brough to the attention of dealership staff and management.
  
  It is unfortunate that Jim Shorkey CDJR chose not to respond equitably to the complaint filed with the Better Business Bureau as an attempt to seek alternative resolution.
  
  It is my hope that the course of these unfortunate choices will be corrected by seeking a determination through binding arbitration.
  
  If Jim Shorkey CDJR then declines to adhere to the determination of the arbitrator, I reserve the right to pursue remedy through the consumer protection statutes of the State of Pennsylvania and/or the federal statutes governing interstate deceptive trade practices.
  
  As stated, I am confining the scope of this complaint to only those issues which were discovered after taking delivery of the vehicle.   I am not addressing several irregularities which were brought to Mr. F********’s attention prior to accepting delivery.  I do not, however, waive any option to do so going forward.
  
  
  
  Regards,
  
  
  **** ****

  Business Response

  Date: 08/04/2022

  Dealership will offer a full refund of $58,000 to customer in exchange for return of the car (pending similiar condition as of delivery).  Dealership will arrange transportation. 

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   This is in reference to BBB ********* ** ********  **** **** ** Jim Shorkey CDJR

  I have responded to the business’ offer to buy-back the vehicle described in my complaint.
   In my response, I included an estimate of the total amount of expenses which I have incurred in relation to ownership of this vehicle.
  Unfortunately, my gross-estimation was made in a hasty attempt to meet the 5-day deadline to respond and I did not take the time to calculate the actual expenses.
  I do not wish to over-state my expenses.
  I have now calculated the actual expenses and find that they total $4,261 which is substantially less than the estimate that I provided in my response.   However, I am unable to edit by response or to provide a supplement to correct the estimate.
  Please add this correspondence to the file related to my complaint so that it will be available to review and consideration by the Arbitrator once we decide on one.
  Additionally please feel free to share this email with the business.
  Again, I have no wish to overstate any aspect of my complaint or related damages.
  
  Buy-back of the vehicle was not one of the acceptable means of resolution extended to the dealership.   My issue(s) are with the deliberate misrepresentation(s) of the vehicles condition, not with the vehicle itself.     
  

  However, if Mr. F******** wishes to resolve the laundry list of issues with an offer to purchase the vehicle back from me, it will not be for the $58,000 which I paid for the vehicle but rather for the entire amount necessary to make me whole…not one penny less…not one penny more.
  
  I do not seek to profit in any way and will gladly present a full accounting of all expenses related to travel from my home to his dealership, travel from his dealership to my home, repair of the windshield, 4-wheel rotation and alignment, as well as modifications that I have made to the vehicle with the expectation of continued ownership and other expenses related to my ownership of this vehicle to-date.
  
  Without taking the time to produce that full accounting at this stage of Alternative Conflict Resolution, I would estimate those expenses to total between $9,000-$10,000.  

  That is why I didn’t propose buy-back as an acceptable resolution.   The resolutions that I did propose would be less expensive for the dealership.  

  Naturally, I do not include in this estimate any day-to-day operating expense such as fuel costs, and normal maintenance costs which I would have paid during ownership and operation of any vehicle.
  
  Again, I am not seeking to profit in ANY amount.   I am also not willing to consider any proposed resolution which falls short of making me whole rather than merely refunding an initial expense. 

  I wish to continue moving forward with my election of binding arbitration to resolve this matter.   Further discussion can take place while we await the arbitration date.

  
  
  Regards,
  
  
  
  **** ****

  Business Response

  Date: 08/10/2022

  We withdraw the option to purchase the vehicle back and accept the election of binding arbitration.

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  BBB requires that I respond to the message from the business and provides me only the option to either accept or reject the message from the business.    

  The most recent message from the business is not of the nature to be accepted or rejected, it was merely a statement of the business' latest position on the complaint.

  I acknowledge receipt of their message.

  
  
  
  Regards,
  
  
  **** ****