Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Uniontown Kia

  1050 Pittsburgh Rd Uniontown, PA 15401-6224

  
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  Jim Shorkey Uniontown Mitsubishi

  1048 Pittsburgh Rd. Uniontown, PA 15401

  
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  Jim Shorkey Youngstown Chrysler Dodge Jeep Ram Fiat

  4850 Mahoning Ave Austintown, OH 44515-1617

  
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  Jim Shorkey Alfa Romeo

  14 N Anderson Rd Austintown, OH 44515-1702

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new 2025 Ram 1500 Bighorn (VIN: *****************) from Jim Shorkey North Hills Chrysler Dodge Jeep Ram on January 15, 2025, expecting a flawless vehicle. However, when I took it to Distinct Automotive Appearance for a paint protection film (***) installation, *** and **** immediately discovered manufacturing dents that should have never been there in the first place.I assumed these defects were unknown at the time of salebecause knowingly selling a defective vehicle would be outright unethical. When I brought this to their attention, ***** ********, the sales manager, assured me they would fix it immediately. Instead, I was met with endless delays, shifting explanations, and a complete lack of urgency.After weeks of frustration, they finally worked on my truckonly to make the situation far worse. When I picked it up and brought it back to Distinct Automotive Appearance to resume the *** installation, **** called me with devastating news:Jim Shorkey North Hills Chrysler Dodge Jeep Ram had completely butchered my truck.Instead of properly addressing the original defects, they managed to inflict even more damage on the entire front end. Their careless repair resulted in: A reckless, botched paint job on the bumper New scratches, dents, scuffs, and gouges across the front To say Im furious is an understatement. Ive owned this truck since January 15th and have barely been able to drive it. Instead of the brand-new vehicle I paid for, Ive been left dealing with gross incompetence and unacceptable service.This dealership has shown a shocking lack of professionalism and complete disregard for their customers. I demand a proper resolutionimmediately.

  Business Response

  Date: 02/25/2025

  We are sorry to hear that the manufacturer bumper had defects that were not up to your standards.  We understand neither ourselves nor the customer saw an issue with the bumper until the *** team he uses looked at it.  Upon hearing that there is something wrong with the bumper, we invited Mr. ***** back in for us to try to help with the situation.  We are now made aware that the customer is not happy with the repair that was done to the bumper.  The new scratches, damage, gouges across the front all seem like issues that would have been visible to either our staff or the customer when it was picked back up off of us.  Now again we have a 3rd party company saying all this damage is there.  I am not sure why it was not addressed when we released the vehicle back to the customer but we will be happy to look at it again.  We invited Mr. ***** to come in and show us the vehicle and what is wrong with it.  We would be happy to get the bumper corrected to make this right for him.  We are willing to fix his truck correctly if there is damage that WE caused.   We will make sure the quality of the bumper is what it needs to be if it is off. 

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2019 Chrysler Pacifica on 11/20/2024 a few days after having it issues have been starting and I have been reaching out to the sales person each time to make them aware. It seemed from the text messages back and forth that they were going to help with the repairs and it would not be me paying for it being I just got the van. but I was informed today via service that I will have to use my warranty. Which comes with a $200 deductible and then being I mentioned 7 or 8 issues I was told I would have to pay around $100 for each diagnostic issue that is checked in addition to any repairs that are not covered out of pocket. I had to keep reaching out to get a date for service. Then finally I had to call to get a service date set to only find out they are not going to help me at all. From my text back and forth you can see that I was not even informed that I was being charged for the warranty given by them. I was told my monthly rate came with a warranty and that was it. I am very disappointed with *** Shorkey. I tried to even reach out to the Manager of used car sales Mr. ***** and no call back. But I was told by service that they spoke with my sales person and the manager and just to use my warranty no further help will be given. I need my van fixed. I would like it running right. I would like *** Shorkey to pay the warranty deductible, all diagnostics costs and repairs. If all issues need time and I need a rental I would like that to be covered as well. The issues that need addressed are:1- automatic stop and start works when it wants to 2- usb disconnects constantly 3- I recorded a noise that happens when you are idle turn the car off and on or even while driving 4- brakes making a noise since I got it and getting worse 5- automatic start had an exclamation symbol appear on my dash 6- front car sensor does not make a sound to warn you getting to close and one time I was told I need to brake on my dash when fully stopped at a drive thru 7- car door locks

  Business Response

  Date: 02/27/2025

  We are sorry to hear that the preowned vehicle you purchased is giving you issues. We have no records of the vehicle being looked at in any of our shops since it was purchased in November, but we would like to invite the customer in so we can take a look at it. In regard to the warranty, the customer did opt to purchase a service contract to extend coverage with a $200 deductible. We would be glad to go over what all is and is not covered with the contract.  The certified warranty from the date of purchase had a 3 month ***** mile limit.  It does look like more than ***** miles were put on it since purchase.  The coverage that was purchased would still be in place.  Upon our service professionals looking at the vehicle, we can help in processing any covered repairs that may need to be made with that service contract provider. 

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I needed more clarification. If I were to bring my vehicle if to get looked over is *** Shorkey covering all costs for all the diagnostics for everything I have mentioned? Can I go to the Chrysler Dealership closer to me or even a *** Shorkey that may be closer? I had attached my text messages that state I was unaware that I was paying extra for the warranty offered so how would I have even know that there was a $200 deductible. Then on December 4th I was there for minor damage to the front end I had seen before buying and had the brakes looked over by my sales person. I was told brakes were fine that it will take time. But still the noises exists and actually sounds worse. But no appt was made for all of that. I need to know that when the van is looked over whether using my warranty or not that I have no out of pocket costs. I had reached out via text multiple times and later calling to get this all fixed and it seemed at one time that *** Shorkey was going to help. Now they are leaving me hanging with many issues and a supposed certified vehicle that should not have so many issues so soon. I should have know not to buy from *** Shorkey again because I went through the same thing with my previous vehicle bought from a different *** Shorkey and I was left fixing everything on my own a few weeks after. I need a van I was told was going to be safe and run right. I am not getting any of that. I am very disappointed and will not recommend *** Shorkey to anyone with all I am still going through.
  
  Regards,
  
  Eurize *******

  Business Response

  Date: 03/04/2025

  No, we will not be covering all diagnostic or making any guarantee that there are not be out of pocket cost associated with said issues.  We are more than happy to look at the vehicle but in no way are promising to fix any of the customers stated issues.   Again, we do not have any service visits logged in our systems pertaining to the vehicle.  We need to get it in to look over it and address customer concerns.  I would like to set an appointment and do this in person to make it clear and easy.  The service manager and ** would be happy to sit down and discuss with customer.  In regard to not knowing that an extended warranty was purchased with this vehicle, we have multiple documents with the cost of the extended warranty, monthly impact on payment with the customers signature on them.  Let me know when you want to sit down here with the ** and service manager and we will work out a schedule to make the transparent discussion happen. 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Then all that is truly being offered to me is an appointment and a consultation. To to look over the text messages I had attached? I had reached out several times to state what issues were occurring and when. I was told I would be treated like family and felt these issues would be corrected by *** Shorkey to make things right being I have only had this vehicle a few months. Now I feel that I will walk in have to pay $700-900 in diagnostic fees and $200 for each item to be fixed if covered by a warranty again I was not told I was paying extra for. This isn't right in my opinion. When I was offered the van I was told for the amount I would be paying monthly a warranty was included. I was not told I would be charged an additional $4000 to get this warranty. Then it seems *** Shorkey is now saying there is too many issues to help me at all. This is the worse company to get a vehicle from. I have learned my ****** and from now on if ever getting a vehicle will not go to any *** Shorkey and I will make all friends and family aware. I do not need a consultation on how the warranty works. What I need is my van fixed and running safely. How much will I be paying for the look over? Can I go to any *** Shorkey closer to me for this? What is *** Shorkey really helping me with to make this right truly? This is a disappointment.
  
  Regards,
  
  Eurize *******

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/16/24- Leased a new 2024 Jeep GC 4XE with 54 miles on it.12/19/24- 141 miles on car. Check engine light came on with multiple errors (see attachments). Oil life was at 31%. Dealer picked up vehicle. Did multiple software updates to vehicle. ********* life instead of changing oil so have no clue how bad oil is. Oil should have been changed due to synthetic oil in vehicle sitting on lot for 12 months. Car was beginning to stutter, jump/buck when trying to accelerate, would reduce power.2/4/25- 812 miles on car. Car finally lost power coming up hill on major road, was able to get vehicle back to house at 9MPH but would not reverse. Check engine light came on. Called AAA to tow to dealer since they couldn't pick up. Was told a transmission line was bad and leaking. Replaced after having to contact engineer to tell them how to replace. But was also told that they can't tell if this has damaged actual transmission and we'll have to wait and see. Was told it was test drove and was fine.2/10/25- Picked up vehicle, drove home and car is still bucking & jumping when shifting gears. They want us to bring vehicle back down for test drive with service manager. I've lost more work/personal time with this car in 6 weeks than I did in 10 years with my last Jeep.This is a brand new vehicle that should not be driving like this or need this type of repair. Dealer says car has depreciated over $20k in 6 weeks so they won't buy car back at cost. We want out of this car at what it cost us to sign the lease with our down payment and trade-in refunded. We were willing to purchase a new vehicle with them, even test drove one, but they won't do anything about this faulty one, say it's not their responsibility. In the 6 weeks that we have owned this car, we have only had it about 4 weeks. The dealership has put at least 100 miles on it driving it to be repaired and test drives.

  Business Response

  Date: 02/14/2025

  We have been in contact with the customer since the complaint was filed.  Her vehicle needs a new transmission and is being replaced by the manufactures warranty.  We have provided her with a loaner vehicle while the repairs are being done. 

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a car consumer, I rely on the dealership to have my best interests in mind (like a fiduciary). The *** **** I purchased used from *** Shorkey Wexford, PA at ***** miles was returned by the previous owner at 11 months and had transmission issues and a recall. We would not have purchased the car if this was made clear. The Shorkey sales manager said Shorkey salespeople are not told about car repair history. Why, so they don't accidentally disclose and lose the sale? Burying a disclosure form in closing paperwork and sticking a Carfax in a folder after the sale is not proper disclosure. I then went on to experience engine problems as described in the recall, bringing the *** in for repair 3 times over the next 8 months before the engine was replaced. Shorkey allowed me to drive an unsafe car when the manufacturer had authorized an engine replacement on the original recall a year earlier, risking accident, injury and death per the recall. Shorkey failed in its responsibilities as car seller and its safety obligations. Despite their claims they operated by the book, the car engine was not fixed and continued to pose a safety risk. *** has a history of faulty engines including a class action lawsuit filed around the time of my car purchase. Unfortunately, I was not aware until after the fact but Shorkey was. Had Shorkey clearly disclosed the recall like they say we would have brought that up when we first experienced engine problems and pressed for an immediate resolution. Not wait another several months. This car should have never been sold to us, above original sticker no less, having had a recall and transmission issues (the latter never disclosed anywhere...I found by chance on a service record just recently). When I brought up to the Shorkey sales manager all the BBB complaints on their dealership his response was some people are never happy. That's how Shorkey justifies unhappy customers. Nothing they can do better just lousy customers.

  Business Response

  Date: 02/11/2025

  We reviewed the original deal documents with Ms. ******** included was a signed copy of the recall disclosure form showing that there were no open recalls on the vehicle at the time of purchase. As addressed in the previous BBB complaint, everything pertaining to the purchase of the vehicle was handled exactly by ***'s manufacturer requirements and processes. There were no known issues with the vehicle at the time of sale as it passed through ***'s multi-point certified preowned vehicle inspection requirements. As stated previously, the root of the current problems with Ms. ******** vehicle and as to why her vehicle needs an engine is from owner neglect of not performing the manufactures recommended maintenance and putting over ****** miles on the vehicle without an engine oil change. The dealership is at zero fault in this scenario. 

   

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** Shorkey's is selectively responding to our complaint.  Bottom line, the disclosure made on the car's condition at time of purchase met the low bar of Shorkey's legal obligations and best interests, but not the best interests of their customer.  We came into the dealership to purchase a new vehicle.  They presented a low mileage alternative to move a problem car off their lot providing the minimal amount of information possible.  Shorkey also fails to recognize and falsely claims they performed car maintenance as required.  What they don't take responsibility for is the car engine issues were never fixed after they performed four diagnostics and repairs.  Once for the previous owner, once on inspection prior to selling me the vehicle and twice when I brought back for engine stalling, putting me at risk of accident and injury.  It wasn't until the 5th touch that they replaced the engine.  Which may not even have been a replacement as they say but a repair.  Their arrogant dismissals of how they sold and serviced this car are appalling. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/28/2024 I arrived to purchase a vehicle. I was initially told the interest rate was much higher than the rate that the lender quoted me (information on the website) and I was not going to purchase the vehicle. After I could not fidn the vehicle at a lower price, i decided to move forward with the purchse bqsed on the interest rate that the lender quoted.I arrived to purchase the vehicle in as I exited my vehicle and proceed to aqpproqch the sales office, I tripped over an unmarked area that indicated a step up...cars were parked in the area so I had no true visual indication that there was a step up...this was very close to the stairs required to be used to enter the sales departmnt. I have a broken finger, had a black eye, cut lip and various other injuries. I was offered to complete an incident report, however due to i didn't realize i had injured myself so severly, i declined. As soon as I returned home, I felt the impact of the injury and immediately contacted the sales manager asking about completing the incident report. I was told I would need to return to the dealershi (40 miles away) and complete in person. I told him that would not be possible based on the injuries and the distance...I have been trying to get someone from the dealership to contact me and have no luck.I will start to post my experience with the dealership, including their tactics to sell me the car at a higher interest rate than the lender approved as well as their lack of response to my request. They handed me the truck, didn't show me any of the features to drive it and sent me on my way. This was a horrible experience and I feel I will need to share it so others are aware.

  Business Response

  Date: 01/31/2025

  Due to Ms. ******** engagement with an attorney, we respectfully decline to engage through the BBB. 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck: 2015 ram 1500 on the second week of November. I thought the dealer was the best option to repair the truck, they started with one diagnose, then I putting me in a though spot of having to pay $5.000 from my pocket or having the extended warranty pay for the repair, they diagnose a failing engine and my extended warranty offered the dealer few options and they didnt accept them. Again, the dealer said: I either get the truck broken as it was for $5.000 or I have to pay the full amount for an engine replacement. After all, the warranty paid around $5.000 and I have to pay $10.000 They performed a road test before having the truck ready for me, when I picked up the truck, I noticed few things: -Coolant splash all over the hood, it wasnt cleaned at all after repair.-Battery lid was oily as of someone spilled something there -the truck was disgustingly looking on the outside -the gas tank was empty -finally after being repaired I wanted to try the truck first and immediately noticed a weird acceleration and noise coming from the engine. I didnt know what to expect from a new engine, but it was obvious that it wasnt right. When i texted them next day after picked up, they told me: I saw you took photos yesterday, why you didnt come immediately to talk to us? My answer was that I didnt know what to expect and I wanted to try it out first. Now the truck have a new issue and they dont want to take responsibility for it

  Business Response

  Date: 01/20/2025

  From the start, before performing any repairs, we advised the customer that we can only work within the constraints of his extended warranty. The warranty company offered used or recycled parts which we will not install due to liability reasons. We did give him the option to take it to a different shop if that was what he desired. His warranty had some coverage limitations and did not approve the use of factory parts, so he agreed to stick with the factory parts and agreed to pay the out-of-pocket difference. We did not have any issues on our road test but did offer to cover his deductible to install the clutch fan that we had already diagnosed for free.  The reason the noise is so prevalent now is because of the cold temperatures. 

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They did offer to go to another place to get it done, but it was $5.000 to return the truck with a failing engine and overpriced labor.

  They just fixed the clutch, something that wasnt bad before I took it to them, They also broke the truck front grill and for all this issues, they had an answer ready, trying to blame it on me, not knowing I have pictures that shows that it wasnt damage. I paid for a repair and I wont pay for they mediocrity. This is a place that overcharges, break your car trying to fix something else and then try to blame it on you, when they dont have more excuses and knowing that this case is being handled by BBB, then acting upset, they agree to repair their mediocre and overpriced work 
  
  
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership lied to me about my cars warranty. The car needs a new engine, which their employee said it would be covered, to drive it until it dies and *** will replace it. Have had ongoing car issues, knock sensor replaced, found scoring in the cylinders, and a very poor oil consumption test done. All engine related issues, which would warrant an engine replacement.

  Business Response

  Date: 01/13/2025

  On 01/10/25, the warranty company came out to inspect the vehicle, take photos, and take all the information to review.  We have not been approved or denied by the warranty company yet so we must wait for them to make the decision based on their inspection.  We should know by Wednesday, 01/15/25. We did ask them if they could expedite their response.  We have provided the customer with a loaner vehicle in the meantime.  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/24 my wife's vehicle was return to us from Jim Shorkey Kia in north Huntington after a week of dealing with their incompetence. Not only did they claim we didn't have a warranty, which we do, but after days of having it and doing nothing they did not resolve the issue and did not give us a rental and the car was returned worse than it was when given to them. When I contacted them to correct the problem they refused to speak to me. Refused to return calls or even remotely try to fix the problem. Now I tried to call again today and it's like they blocked my number as the call just keeps hanging up. The vehicle is unsafe and should not be driven. It's snowing out now which just makes it way worse. I have children that ride in the car and I'm just very concerned about it. All I wanted is for them to make it right and they seem to be refusing to do so.

  Business Response

  Date: 11/26/2024

  The vehicle was dropped off on Oct 14th.  Technician diagnosed the issue with vehicle on the 14th.  The technician found the axle boot was split, so our parts **** ordered part.  Part came in on 16th and part was installed.  The vehicle was driven by tech to ensure safety and returned back to the customer on the 17th.  Customer had a 3rd party warranty that we didn't know about nor made aware of at time of drop off, it was not a covered component under the original factory warranty.  Customer had to provide us with their contract for the vehicle as we did not sell it to them.  Customer never mentioned a loaner while the vehicle was down, however since it was outside of the manufactures warranty *** would not have provided a loaner vehicle regardless.

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********* Colorado on July 5th 2024 and received news weeks later that my financing was not approved and that I had to sign new terms or get repossessed. Essentially a yo yo scam with deception, withholding of information on several occasions, and intimidation/threat tactics of repossession if I don't agree to the new higher terms and an additional down payment. They admitted on several occasions that it was their mistake, but now I have to monetarily pay on top of what I already have, and my credit is being hurt even more, and I've lost sleep, weight, and had a few emotional breakdowns in regard to this situation. I'd like to have the truck and be able to make payments based off the original contract, at minimum. I honestly also plan to do a civil suit for fraud, and deceptive practices and will seek compensation for emotional damages, stress, and making me fearful of my future based on their mistake.

  Business Response

  Date: 11/26/2024

  When Mr. ****** originally agreed to purchase the vehicle, it was at the end of one month however, when he finally came to do paperwork, we were into the next month. The book value of the vehicle changed and when the bank received the contract, the approval that was used was no longer valid.
  Multiple attempts were made to reach Mr. ****** and he was incredibly difficult to track down and arrange a time to correct paperwork. After multiple instances of him ignoring our attempts, the original contract surpassed the 60 day window for corrections.  We were forced to start the bank approval process over again. During this re approval process, we discovered that Mr. ******* credit score had taken a dramatic turn for the worse and we did not have a lender who was willing to finance him. After some additional work, we were able to get a bank approval by significantly discounting our vehicle. Mr. ****** had to provide a co-signer, and some cash down. At this point we were under the impression we had reached a resolution with Mr. ****** because this transaction was less than the original. Mr. ****** was upset because the terms of the loan changed and we were left at an impasse. With only one bank approval available we gave him the option of moving forward with the new loan which again would have cost him less over the course of the loan, or return our vehicle. He chose to return the vehicle to us on 11/23/2024 and we refunded him his down payment money at that time.
  At this point we dont believe any further concessions are needed to be made to the customer because he was offered a path to keep his vehicle, and ultimately drove our vehicle for over 4 months without ever having to make a payment.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from *** Shorkey on June 14, 2024. *** Shorkey said the bank asked them for $5000 down and a vehicle. I gave them $5000 cash and my ****** ******, which some of the paperwork says they gave me $6500 for and theres other Paperwork that *** Shorkey Provided to my insurance company that says they paid me $4800. Not all of the paperwork has my signatures on it. Some of the paperwork has the sales representative signatures on it in the buyers line. My vehicle was stolen on September 29 from out back of my house however, I had gap insurance and it was paid off. Come to find out the money that I was asked to put down which was $5000 never went towards the car my loan or anything and it never left the store as well as the vehicle I traded in. Chrysler capital was the loan company and they have provided me with information , stating that they never asked for any money down and the money question the $5000 never left the store. Shorkey finally stated that the money indeed never left the store and Chrysler capital, the loan company never asked them to ask me for that money down. I am now in need of a new car due to no fault of my own and *** Shorkey taught me today after laughing in my face that that $5000 and that ****** Murano vehicle that I put up to get my grand Jeep Cherokee From them is solely for that sale and they dont really know what to tell me or how to help me. *** Shorkey also let me know that if every person had a car totaled out in three months, they were still not be able to help them. Shorkey has a due diligence to help get me in another car, especially after lying about the bank asking for that kind of money down just 3 1/2 months ago. They are asking me for another 3 to $5000 down and Another vehicle. I am so hurt and I am about to lose my job because I chose to go to *** Shorkey and let them play me out of $5000 cash and trade a vehicle that was nothing wrong with. I dont know if you can help me, but Im trying to hold onto my job.

  Business Response

  Date: 10/30/2024

  Ms ******* financed a **** from us in June 2024.  She is correct when she states we valued the ****** that she traded in at $6500, however she still owed her financial institution $10,859.63. The attached paperwork clearly shows that her $5000 downpayment was applied to the transaction, resolving the negative equity of $4359.63, leaving $640.37 as cash payment toward the jeep.  To obtain bank approval on the Jeep she was purchasing, she needed to put down the $5000 to help offset all of the negative equity from the ******. The financial institution (Chrysler Capital) does not ask for a certain dollar amount down, rather they let us know a total amount they are willing to finance.  The $5000 was needed to get to that number. After reviewing the deal documents, ********* signature appears to be on all of the official deal paperwork, and we are more than happy to provide the forms again.   At this point, our involvement in the purchase of the jeep is complete. 
  
  

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Good evening, so I really don’t agree with the paperwork. It’s really not adding up. It’s like they tried so hard to let it make sense, but it really doesn’t and every time I try to ask them to explain it the story kept changing. They told me my money was going towards the balance of the car. Also, any warranties that were paid on the car should be returned to me.

  
  
  
  Regards,
  
  
  
  ******* ******* * *****

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So to add to that, what Im dealing with right now is they have not canceled my warranties and they will not answer my calls so that I could pick up the check and send it into the warranty company as I was instructed to do from ************** It appears that there are three separate warranties purchased, one for 1200 for 1495 and another one for 1800 and they have not canceled them and I have been left with a balance on the loan per Chrysler capital. I have spoken with gap insurance, who notified me of the warranties that were sold to me during the purchase of the vehicle that I was not aware of. Anyways, they will not return my calls, and I cannot pick the check up that I Need to send to the gap insurance so that they can send the payoff check to Chrysler capital to close out the loan. Theyre playing a lot of games with me and I should not have to take my money to hire an attorney to make them do their job. Selling the vehicle. Im gonna send you my paperwork. As I stated, these are not all my signatures Also The money is Accruing interest daily. 
  

  
  

  ************* Consumer has provided the paperwork ~ JRM 11.26.24 ****************

  
  Regards,
  
  ******* ******* *****

  Customer Answer

  Date: 11/26/2024

  Since my last email, I have noticed that one of the warranties has closed out, but Im sending you pictures of the other warranties that are unexplained.

  Business Response

  Date: 12/04/2024

  The copy of the check that was provided by Ms ************* totaling $1674.94 is the prorated cancellation for the product listed as Three 4 One on the attachment IMG_2144 (also provided by Ms *************). That attachment also lists ********* Gap which cannot be cancelled because a claim was made and paid out by the company.  Lastly, the product listed as Paint & Fabric Protection is non-cancelable as it is applied to the vehicle.  We have properly cancelled all applicable contracts in a legally required way. 

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It does not make sense to me that they were able to cancel out to warrantees, but one was built into the payment. That really does not make sense. Canceled that last warranty and release the Last warranty check. I had no problem Giving them $5000 and a ****** Murano that was built into the payment for the Grand Jeep Cherokee. I did not even know that I was sold a warranty for $1495 until I looked at my paperwork when I got home. Please dont tell me that this warranty was sold to me but built into my payment and now they cant cancel it. I am not accepting their answer because it does not make sense. all three warranties came together, but you cant cancel one. Again, I am not accepting their answer because it does not resolve anything. Id like to close out altogether with *** Shorkey. Id really just like a clean break. I need them as a business to do something. They ordinarily dont do as Im reading the reviews. I need them to Practice honesty and have some decency about conducting business in an ethical way.

  
  Regards,
  
  ******* ******* *****