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Business Profile

Custom Wheels

Alloy Wheel Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Wheels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I drove my car in for my rim to be welded. They took my car into the garage, the mechanic then came out and said something was wrong. My car somehow ended up stuck in drive and the gear shifting k*** would not come out. This was not an issue before my car went into their shop. They are trying to tell me that I need to split the cost of the repairs with them. Which I will not do. I don't know what happened to my car while in the garage but it wasn't an issue beforehand. The owner told me "stuff happens" when asking him what happened.

    Business Response

    Date: 12/05/2024

    Alloy Wheel Sales & Service, we fix wheel and tire. Customer came with his cracked ********************** (flat tire). We brought his car inside the garage into repair facility, fixed his flat wheel and when it was time to bring his car back the car started but did not move. We asked the customer if there was any issue with his car and he stated that he just fixed his car somewhere else and spedn $1000. But later he started accusing us. We asked customer to share the expense cost but he refused. We said ok and fixed his on our own, We fixed his car eventhough we did not broke it. We just lost $800 for nothing. Who will reimburse that expense?

Alloy Wheel Sales & Service is NOT a BBB Accredited Business.

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