Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Michael T*********** a check for $4250 as a deposit to fix my mom (*************************) roof on 7/10/2022. On 7/11/2022 he cashed the check. He was supposed to get a dumpster on 7/11 and start the work on 7/12. On 7/14 he texted me stating he couldn’t find a dumpster company and everyday after that was an excuse after another excuse. I have text messages to prove this. On 8/1 he told me he couldn’t do the work and that he would return the money back to me. Everyday he tells me he’s bringing me the money, going to the bank, getting a loan from his brother or he’s sick. This is over two weeks now. I need help getting my money back.

  Business Response

  Date: 09/09/2022

  September 6, 2022 
  

  To Whom It May Concern: 
  

  Please accept this letter as our response to the complaint filed by ******** ***** on behalf of her mother, ****** ******. We would like to respond in two different ways: 
  First, and most importantly, a full refund of $4,250.00 has been paid, for which we have receipts. IN ADDITION, due to the inconvenience to the customer, and well prior to the letter from the BBB of August 22, 2022, we offered to pay the difference between our lower price and the higher price of the new roofer, to be made in weekly instalments once the new roof is installed. 
  Now we would like to explain why this situation occurred: 
  1. We could not get a dumpster delivered to the customer's site. Everyone were so busy we were "on hold”; and 
  2. The singles were special order for this customer and took two (2) weeks to arrive at the supplier's. 
  3. We tried to stay in touch with the customer and communicate with the customer on a regular basis. Finally the customer would wait no longer. We told her what she refused to believe as true, but it is true. 
  Our inconveniences were very expensive to us: 
  A. The dumpster company charged us the full fee for the return of the empty dumpster.

  B. The shingle supplier charged us a 20% restocking fee on the custom order shingles.

  C. Not withstanding all the expenses, the customer received a full refund. 
  

  We believe that the customer's decision to cancel the contract was unwarranted, and that the situation was responsibly handled on our part. After due consideration please advise of the decision by the BBB. 
  

  Thank you for your time and consideration. 
  Very truly yours, 
  Michael T., Sr. 

  Customer Answer

  Date: 09/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************