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Business Profile

Delivery Service

GoPuff

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoPuff has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GoPuff

      537 N 3rd St Philadelphia, PA 19123-2936

    • GoPuff

      3401 K St NW Washington, DC 20007-3544

    • GoPuff

      51 Rathbone St Providence, RI 02908-5610

    • GoPuff

      371 Dorchester Ave South Boston, MA 02127-2430

    • goPuff

      1525 W Homer St Chicago, IL 60642-1280

    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 182 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Go Puff account in the past. However, I have not used this account since January 2022. I have since been charged numerous times on several debit cards that I have. When I try to call GoPuff they say that my bank as to call them and my bank does not do that. I have spoken to various people at Go Puff and they tell me that they can't transfer me. I have no idea how my debit cards are being used trough this ap and they will not help. it as been well over $1000.00 and counting. Please help me!

      Business Response

      Date: 07/24/2022

      Hi, ***. We are so sorry about this situation. Please dispute the fraudulent charges with your bank as we need the bank to cooperate with us so we can resolve the situation.

    GoPuff is NOT a BBB Accredited Business.

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