Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoPuff has 13 locations, listed below.

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  GoPuff

  537 N 3rd St Philadelphia, PA 19123-2936

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  Gopuff

  615 S Dayton Ave Ste 101 Ames, IA 50010-6421

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  GoPuff

  601 Portage Rd. Kalamazoo, MI 49007-5325

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  GoPuff

  454 N 12th St Philadelphia, PA 19123-3762

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  goPuff

  1030 Cromwell Bridge Rd Towson, MD 21286-3308

Review Details

• Review fromBrandi B

  Date: 05/27/2025

  1 star
  Drivers ignored delivery instructions on two separate orders- not the first time Ive experienced this but only reached out twice. I only asked for a tip refund for the inconvenience, but customer service refused and wouldnt let me speak to a manager either. No accountability, no way to escalate issues. Tipping in advance feels pointless. Very disappointed.

• Review fromAutumn V

  Date: 04/03/2025

  1 star
  GoPuff is an absolute scam, and their customer service is a complete joke. I placed an order for over $30 worth of White Clawswhich I have always had delivered to my address in ************** to have their glitchy, broken app decide to send my order to ****. (Fun fact: I havent been to **** in months.)I immediately reached out to customer support and was greeted by a robot that wasted 15 minutes of my time before I finally got to a real person. After another 20 minutes of frustrating back-and-forth, I asked to speak to a supervisor, thinking surely someone with actual authority could fix THEIR mistake. ****. The supervisor did absolutely nothing. Their response? "It's policy."Excuse me? Your "policy" is to take my money, send my order to a completely wrong state, and then refuse to correct it or refund me?? I got nothing. No product. No refund. Just $30 stolen from me because GoPuffs broken app sent my order to an address I NEVER selected.This isnt just bad service; this is outright theft. There is no reason why an order that was clearly placed in error due to a system glitch couldnt be corrected, refunded, or at the VERY least credited back in some way. This is unethical, disgraceful, and a total ********* yourself the headacheuse literally ANY other service that actually values its customers. Ill never use ******************** again.

• Review fromvien t

  Date: 03/09/2025

  1 star
  Made two orders that were supposed to be delivered and left on my door step, never received them, even though they were marked as delivered. I asked for help from customer support and requested to provide photos for proof of delivery, but for some reason they couldn't provide that, even though they have done so in the past!!Both my orders were most likely dropped off in the wrong locations, yet they failed to provide me a refund and no adequate proof that the items were delivered.

• Review fromReyna P

  Date: 03/01/2025

  1 star
  An older yt woman delivered my products and literally let it drop on every step coming up. She became frustrated with checking my id as the app was not working with her and proceeded to yell at me as I tried to help her. I told her she was being a bit being rude. I was not at fault for what was happening. She then took my things I bought and told me to call the service and order again. But to take the stuff I bought and tell me to re-order. She shouldnt be in customer service at all!

• Review fromSylvia M

  Date: 12/23/2024

  1 star
  They sell cheap stuff that doesn't work. They are refusing to refund me for a $90 product that did not work.

• Review fromAlisha C

  Date: 12/05/2024

  1 star
  I ordered $45.75 worth of food on my food stamps and I tipped a $1.00 and vin the screenshot is what the rude delivery driver ***** told me and my items were either not left or they were stolen.

• Review fromShauntae B

  Date: 09/24/2024

  1 star
  I submitted a resume on Indeed years ago for a part time evening position! By the time they emailed I turned down the position and asked to have my info removed from their system! I am still getting emails of Go Puff interviews and hiring dates/ hours tears later! Every-time I get an email I reply and ask them to remove me and state that I AM NOT INTERESTEDWhat a scum company! Location: **********

• Review fromMargaret I

  Date: 08/18/2024

  1 star
  I had items taken from two orders.The only way to reach out for help is "corporate", aka: a text chat.They were not only slow and unhelpful, they refused to refund me. Then they offered me a coupon! I think this company is purposely making it difficult for customers to reach them so they do not have to do refunds.

• Review fromShea D

  Date: 07/29/2024

  1 star
  I needed a $50 refund for bad service. They offered me a $10 credit for an order that was over 1 hour late! I declined.

• Review fromSteven W

  Date: 07/25/2024

  1 star
  Somehow items were ordered from my account to an address I have never lived at. I canceled the order cause I'm not paying to have someone receive a delivery on my dime. I asked for a refund and was denied. They are thieves and not very good at keeping clients