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Business Profile

Delivery Service

GoPuff

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoPuff has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GoPuff

      537 N 3rd St Philadelphia, PA 19123-2936

    • GoPuff

      454 N 12th St Philadelphia, PA 19123-3762

    • goPuff

      1525 W Homer St Chicago, IL 60642-1280

    • Gopuff

      615 S Dayton Ave Ste 101 Ames, IA 50010-6421

    • GoPuff

      1002 Regent St Madison, WI 53715-1249

    Customer Review Ratings

    1.1

    Average of 68 Customer Reviews

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    Review Details

    • Krystal W

      Date: 04/03/2023

      If I could give a 0 I would.... I ordered my kids and my dinner at 9 pm and it finally came at 2 am to find out they dropped off the wrong stuff and for them to tell me they was closed and that there is nothing they can do so they took my money and didn't give me anything I ordered and they are rude is hell they steal people's money

    • James K

      Date: 03/29/2023

      Would give negative stars if possible. Their most recent scam is that they sign you up for a service called "Go Puff Fam" without your consent and then 2 weeks after the free trial they start charging you $7.99 a month.

    • Aj J

      Date: 03/20/2023

      I applied with Gopuff and the next day I received an alert on my credit the my social security number had been compromised. When I tried to speak with support they told me they were sorry that happened to me. No remorse. I tried to go to there facility to pickup and it was a bogus address. It seems like I got scammed. What do I do now with my social security number being sold on the dark web by this company? Beware of this company.

    • Michael D

      Date: 03/07/2023

      This company charges my credit card MONTHLY for a premium service that I did NOT sign up for!!!! It's happened 4 months in a row now!!! I have had to call each time and complain and wait a week for a refund. One time they even overdrafted my account and cost me an extra $30. When I told the guy on the phone he said they're not responsible for that charge. I DIDN'T AUTHORIZE THE INITIAL CHARGE THEY POSTED THAT CAUSED THE OVERDRAFT. This company is a scam and I am ready to scream it at the top of my lungs. DO NOT GIVE THEM YOUR CARD INFORMATION!

    • Helen P

      Date: 02/21/2023

      Less than zero stars! Gopuff isn't even offered in my state yet my daughter's account has been charged over $500 in 24 hours for "deliveries." Upon contacting them(not an easy feat, by the way. Find them on fb if you want to contact them) I was told to contact my bank. I've already done that. Since doing so just a few hours ago, ANOTHER three charges have been made. For the 23rd of February. It's the 21st!! That's two whole days into the future. They're scammers. Shut them down!

    • nora c

      Date: 02/14/2023

      i got a imply from gopuff. i wanted to delivery driver for their company . i happy to be hire. so i decided to start working right away. There one problem little or no business. i cant live off 3 to 4 dollars or no money. i dont know what going on. But this cant be good business practice.

    • Edward D

      Date: 02/04/2023

      I would give 0 stars if I could. Charged me for a subscription using my card info on file with absolutely 0 input for me. When I contacted them, they agreed to refund it within 3-5 business days. I waited 11 days and got no refund. I was forced to file a dispute through my bank to get my money back, and completely deleted my account.

    • caprice R

      Date: 02/03/2023

      I worked for these company from 2019 to 2021 I worked sometimes 70 and 80 hours a week ! They never paid me over time and the treated me ilke a w2 employee, and I was hired as an independent contractor. I was bullied and harrarassed for gender and race and when I went to HR they cancelled my contract ! These place need to be shut down.

    • Patti S

      Date: 01/16/2023

      If I could, I'd give 0 stars. GoPuff, you allow fraudulent drivers to work for your company (someone never dropped off my delivery yesterday, despite claiming to), and your so-called "delivery" can take up to 2 hours. I don't know what kind of business model you're running, but you need to rebrand and strengthen your operations or close your business down. Are either or your names on here even BBB accredited?

    • Samantha M

      Date: 01/06/2023

      I have never used this service or company. This company charged my debit card $99.56 as I slept sick in bed. Woke up to a fraud alert from my bank. I believe this company is known for fraudulent charges the more I look into them. I spoke to "Nika" from their customer service. She had no idea what she was talking about and contradicted herself several times. First she said they have a fraud department then when I asked to be transferred there she said they actually didn't have one. She didn't bother to take any information to identify the fraudulent charge. She said my bank should just give me back my money anyway. I told her I have to wait because the charge is still pending and my bank said that it's most probably going through. If it does an investigation will happen. Then she said a big word salad to get me off the line. Sadly, she had such a strong Indian accent that I could barely understand her. I'm sorry but that accent usually, but not always means it's a scam. GET FRAUD PROTECTION FOLKS!!

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