Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoPuff has 13 locations, listed below.

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  GoPuff

  537 N 3rd St Philadelphia, PA 19123-2936

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  GoPuff

  3401 K St NW Washington, DC 20007-3544

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  GoPuff

  51 Rathbone St Providence, RI 02908-5610

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  GoPuff

  371 Dorchester Ave South Boston, MA 02127-2430

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  goPuff

  1525 W Homer St Chicago, IL 60642-1280

Review Details

• Review fromJaclyn H

  Date: 12/05/2022

  1 star
  I had multiple issues,even spoke to someone from corporate and now a few days later having the same lousy inconsiderate customer service. They have my money held up and have no reasonable explanation. I’m ready to go to the news. This is ridiculous.

• Review fromAnthony G

  Date: 11/23/2022

  1 star
  Scam ... work an hour to make $3.50
  Customer support is trash and doesn't answer questions or provide assistance

• Review fromTeres L

  Date: 11/04/2022

  1 star
  My credit card was hacked and all transactions were only to this company... I never did business with this company, Obviously something unethical is going on here. Are they working with hackers or directly involved? I cannot tell, but all transactions lead back here!

• Review fromOlivia P

  Date: 10/12/2022

  1 star
  Opened a Go Puff account and tried the services. I referred my mom and brother and both of them placed three or more orders. To date i have yet to receive my referral credits. I've contacted customer service about this and am constantly re-routed to another staff member and never finding resolution to my problem. They advertise you get referral credits for referring friends and family yet they do not follow through with issuing the referral credit. Due to my job I am unable to call the customer service line and so I choose to chat and am constantly being told I need to call to find a resolution to my issue or even to speak with a supervisor or manager. This is simply unacceptable. This company should be able to find a resolution via chat or call but instead make excuses and try to get you to call their hotline. I specifically spoke to a customer service agent by the name of Pearl Chariss and she was not helpful whatsoever.

• Review fromFrancisco Y

  Date: 10/10/2022

  1 star
  Keep charging me $6.95 every month. I removed my credit card, canceled the subscription, deleted my account, and they still charge me every month. Will be calling my bank to get a new credit card. Shameful company.

• Review fromWilliam D.

  Date: 09/27/2022

  1 star
  Gopuff, I believed was a great opportunity for employment. Independent contracting has always been my field of work. And I love the work, as well as the environment. However,, since Gopuff and Stripe has emerged together, in order to make instant cash out payments possible, Gopuff and their counter part, Stripe, have both become Dick Heads. And should both be taken out of the American Business Trade, all together. I have been a so called Driver/ Partner for nearly a year or so. And everything was going really well for months. Right up until the time when I lost my debit card which attached my bank account. Then after foolishly reporting this event to Gopuff and being sent over to the Stripe counterparts. All of my future payments of money earned thereafter, have been completely frozen. I haven't had a successful payment transaction since Aug.10th 2022. When it is now, Sept. 27th 2022. Leaving me, still working and earning more money, that I am still fighting to have processed into my account, via. Direct deposit. Thus,Gopuff and Stripe payroll handlers, seem to be very in considerate. And have run me around in circles for over a month trying to get them to pay me for services I have already preformed. I would highly recommend anyone, of interest, never to work for either of these companies. They are both theives and liars.

• Review fromAnonymous A.

  Date: 09/05/2022

  1 star
  Horrible company to work for, Their attacking our workers with false reports. It is unfair that our employee that works very hard are the ones who their attacking. This Company need to be looked at as soon as possible. Their playing with people jobs and making them jobless for no reason.

• Review fromMcKayla H.

  Date: 08/18/2022

  3 stars
  I generally have had good experiences with goPuff, but because of the bad experiences I’ve recently had I feel compelled to let people know.
  I’m giving 3 stars because like I said, in general it’s been good experiences. But for one, I had a driver who was EXTREMELY rude, yelled at me, and refused to meet in the location I listed in Chapel Hill. If I could meet somewhere else, I would’ve just gone to the store myself.
  Secondly, today I ordered a nicotine vape in Durham. The vape (a bidi stick) came without the plastic that surrounds it for safety. The hard plastic had been cracked and opened, and the vape itself was severely dented. They told me their policy is a refund on the first one, but not on the ones that follow. I explained that it would be similar to my food arriving opened as well, and it’s a safety concern. A vape without the safety plastic is not something they should be selling. Every other one I’ve purchased has come with the plastic on it. They didn’t seem concerned at all, the person on the chat named Brandy seemed cold, and she said I’d have to file a complaint with the bidi stick company. GoPuff is the one delivering their compromised product!
  I figured everyone should know this. I have pictures of the vape that I told Brandy I could supply. She was cold and very sternly explaining that they were not responsible. If a company delivers a product that is damaged or OPENED, that IS their responsibility.