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Business Profile

Internal Medicine

Delancey Internal Medicine Washington Square

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internal Medicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2nd 2023 I reached out to my care team from Penn at Delancey internal medicine. I had a situation with my prescriptions where I had to change where they would be filled. I notified my care team immediately. No one responded to my online message. On August 11th I reached out again concerning labs that I have to take again just as before my message went unanswered. What's being done over there is atrocious! I rely on my life sustaining medicine and the labs that have to be done to make sure I am healthy to go unanswered like that is both sad and sickening and a terrible reflection on the already declining approval of Penn medicine as a whole. Even though this is a business it's a business that deals with people's livelihood and the fact that I have to file a complaint on here in hopes to get results says it all. Also this isn't the first time I've been in an emergency situation and this place has failed me about a year ago I had a sinking piercing in my face which resulted in my entire face blowing up and I was in excruciating pain fearful I immediately contacted this place and for days received no response after going and helping myself I still had received no response i had to literally contact them a 3rd time just to be told noone knew what was going on. I don't know a word to describe the anger and disappointment I feel someone needs to really look into who's actually working at this place

    Customer Answer

    Date: 09/13/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Delancey Internal Medicine Washington Square regarding complaint ID ********.

    Regards,

    ***********************

Delancey Internal Medicine Washington Square is NOT a BBB Accredited Business.

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