We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

West Lofts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in here 2 years ago. The leasing agent explained to me that aside from the rent ($1200) and water ($25) No money electricity because the system had not been set up yet. I've made full, on time or early payments for 2 years. $0 balance each month.The electricity portion has always been blank.Rent is due on the 27th, at the latest and I paid on the 19th. No sign of an electric bill Yesterday, (March 8th) I received 3 emails from the management office about my failure to pay an outstanding electricity bill for $313.00 that needed to be paid, retroactively and immediately. No notification, no explanation. This is bad practice They then send another e-mail to disregard the previous e-mail because they had never notified me that the process was COMPLETE! They then informed me about their new metering system... YESTERDAY for the first time with the company that administers it. They said that they would give me time to pay because they had not notified me that the process was complete. After thinking about it I wrote Management to tell them that I was never notified of any of this and that I would visit them when I got home from work. I visited the Management Office and was met with hostility within 2 minute of arriving. While explaining the issue to the building assistant. A man who I did not know was the owner asked me to get the "**** out," "we've been paying it all of this time," "You should feel lucky that you live here and haven't had to pay." He then introduces himself as *** ********* or **** *********"We don' have to notify you," and threatens to call the police if I don't get out. I asked him to call the police but he didn't. After witnessing his reaction his assistant ask us to speak outside. She told me that she understood my side of the story but that it was not up to her. He made me seem delinquent in rent or a squatter. I was asking why wasn't I notified of this change and that I should start after we are notified of it.

West Lofts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.