We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rental Furniture

American Furniture Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Furniture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a queen bedroom set for my daughter, dresser headboard and frame within weeks the bed collapsed, the company came to my house and glued the frame back together, then again the bed collapsed. I emailed them pictures and they said they will contact the manufacturer and get back to me. No response from them so I called them and same thing stated again . Still no resolution. The repair man accused my daughter who is 18 yrs old of jumping on the bed,, I brought the empty tubes of glue that the repair man used and left under the bed to the business and pictures,even he was shocked that was the means of repair.

    Business Response

    Date: 11/08/2023

    Dear Customer,

    We sincerely apologize for the inconvenience you and your daughter have experienced with the queen bedroom set you purchased from us. We understand that the bed frame has collapsed twice, despite attempts to repair it, and that this has caused significant distress. We are sorry for any discomfort caused.

    We recall servicing your product previously and we regret that the issue has persisted. We want to assure you that we are committed to resolving this issue promptly and efficiently. As we mentioned in our previous communication, we have initiated the process of ordering new replacement parts for the damaged bed frame at no additional cost to you.

    Once the replacement parts arrive, we will arrange for a technician to visit your home and replace the damaged parts, ensuring that the bed frame is properly assembled and secure. We will also follow up with the manufacturer to discuss the issue and prevent similar problems from occurring in the future.

    We value your business and are committed to providing our customers with high-quality products and service. We hope that this solution is acceptable to you and we look forward to resolving this issue to your satisfaction.

    Thank you for your patience and understanding in this matter.

    Best Regards,
    American Furniture

    Customer Answer

    Date: 11/19/2023

    The company wants to replace parts I want to give them the old defective bed and be replaced with a new bed frame

American Furniture Design is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.