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Business Profile

Towing Company

Siani's Towing and Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company towed my car to make it look as if it were towed in December of 2022. The police report shows that they towed it from a location where I dropped off my car at a Aamco transmission location. I spoke to individuals working at the tow company over the phone my vehicle was described from the front damage of the bumper and they still refuse to say that they have my car..

    Customer Answer

    Date: 02/16/2023

    The towing company towed my vehicle not only that it is the incorrect date  also talking to one of the employees I can hear in the background my vehicle being described however I'm told my car is not there..

    Customer Answer

    Date: 02/18/2023

    Tell us why here...This company towed my car to make it look as if it were towed in December of 2022. The police report shows that they towed it from a location where I dropped off my car at a Aamco transmission location. I spoke to individuals working at the tow company over the phone my vehicle was described from the front damage of the bumper and they still refuse to say that they have my car..
          have proof of the police report and the company still denied having my car in their possession. 

    Customer Answer

    Date: 03/01/2023

    This document shows the date that my vehicle was at the ***** location. The tow truck company date try to make it look like they had my car since December which is strange  to me as if this was a scam of some sort.

    Business Response

    Date: 03/03/2023

    In reference to this complaint, 

    I will need the following to find the folder for this vehicle.

    DATE OF TOW
    YEAR, MAKE, MODEL, AND COLOR OF VEHICLE
    LOCATION OF TOW

    THE TOW SLIP CAN MAKE THIS EASIER TO FIND.


    Customer Answer

    Date: 03/14/2023

     Complaint: ********

    I am rejecting this response because:

    This towing company told me on numerous occasions that they did not have my car and to stop calling them.

         I've called on numerous occasions with the description of my vehicle and no one at the company knows where it is...
    Regards,

    *******************************

Siani's Towing and Recovery LLC is NOT a BBB Accredited Business.

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