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Business Profile

Uniform Supply Service

Aramark Services, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniform Supply Service.

Complaints

This profile includes complaints for Aramark Services, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 166 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/10/2023 I ordered an icaregift package for my loved one who is currently incarcerated at the *********************** in *********, **. The packaged ordered from (icaregifts.com) was called "Sweet Surprise" Order No. ICR00847032. All products advertised on the site for that package was not received. My loved one filed a grievance report (Req. #*******) with the facility stating all products that was to come with the "Sweet Surprise" package was not received and the facility advised that there were multiple complaints to Aramark about this package not containing all products as advertised and no one will rectify the packages. The missing items included:10 Pack sugar substitute; 2 pk cookie cake, 1 of each soup (only 2 came in the package whereas the advertising specifies 3) , a pack of Gushers, and a Thank You post card. On 4/13/2023, I attempted to resolve this matter via email with Aramark Customer Support Team which concluded in a standard apology. False advertising is a serious/legal matter and a simple apology is NOT justifiable nor sufficient. Money was accepted by the company for all products offered in the package which all products were not received.

      Business Response

      Date: 05/10/2023

      May 10, 2023

       

      Dear *** *******,

       

      I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by ******** ******, Complaint ID #********, dated April 19, 2023. After careful consideration of *** ******’s complaint, Aramark would
      like to provide the below response.

       

      Understandably there may be challenges with delivering iCare packages to incarcerated individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare
      packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery policies.


      We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m. E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy, which is available at the time of purchase and published at: ***************************faq.html.

       

      Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (**** ******** and **************@aramark.com.

       

      Sincerely,

      ******* ** ******, Esq.
      Counsel, Aramark

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been charged to get 100 aprons a week while only getting 20 aprons a week.

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/24/2022 I placed an order with Icare for my son who was in prison. On 11/01/2022 I received an emailed that it was cancelled. Reached out to them via email on 11/16/2022 and 1/4/2023 received an email that my refund was cancelled. Reached out to them on various occasions via phone only to be told that I will receive a call for manual refund. Before this I had advised that I had a new card number since my account was compromised and they said that would not be ab issue. Today I emailed them again and they stated refunds must be done within 90 days.

      Business Response

      Date: 04/18/2023

      April 18, 2023  

       

      Dear *** *******,  

       

      I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the  correspondence submitted to the Better Business Bureau (“BBB”) by ****** ********, Complaint ID  #********, dated March 15, 2023. After careful consideration of *** ********’s complaint, Aramark  would like to provide the below response.  

       

       Understandably there may be challenges with delivering iCare packages to incarcerated  individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s  control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare  packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery  policies.  

       

       We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve  any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark  encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m.  E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy,  which is available at the time of purchase and published at: ***********************************.  

       

      Thank you for your time and attention to these matters. Should you have any additional questions  or concerns, please do not hesitate to contact me at ###-###-#### and **************@aramark.com.  

       

      Sincerely,  
      ******* ** ******, Esq.  
      Counsel, Aramark 

    • Initial Complaint

      Date:03/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have 3 ****** Locations that signed contracts with Aramark for uniform services on 9/25/14, 12/17/15, and 11/3/16. These contracts were signed for 60 months and were automatically renewed. Based on the law at the time of renewals 2 of the 3 locations needed notification before the renewal date and one location needed signed documentation approving the renewal since the term is over 24 months. Aramark has failed to provide adequate service for over 60 days, also grounds to terminate the contract, however we did not receive copies of the contract stating we needed to complain via Certified letter until after we had attempted to cancel services. The contracts are invalid without proof of notification and are invalid due to lack of adequate service. We have had services missed and still invoiced as well as consistently not receiving what we order. I have been told by Aramark's territory manager, ***********************, that Aramark is exempt from the Georgia law involving automatic renewal contracts for over 24 months. I am not sure why they are allowed to operate in a state and not have to abide by the state's laws, especially considering Aramark's Business Conduct Policy states they follow all federal, state, and local laws. I have attached the Georgia laws references, all 3 contracts, and their Business Conduct Policy, which is available on their public website.

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Aramark mid 2021, & the manager for our area stopped out to discuss all of the specifics with us. My contract clearly states that we would recieve 313 units a week, @ .05 cents per unit, making the total cost $15.65 / week.The first few months, the bill was spot on & cost what it should have. Shortly after, they started to double or even triple charge me, so instead of $65-$80 a month as promised, I was paying $120-$190, and we were receiving towels every 2 weeks at best, not weekly.After at least 6 months of not noticing, I realized Aramark had overcharged me by almost $1000! It took weeks of arguing with multiple people to get them to admit they were in the wrong, & they were going to refund me the money.A few weeks went by, & I heard nothing. After a few more interactions, Aramark finally said they would direct deposit the funds into my account. A few weeks went by again, & nothing, so then they said they would write me a check. Never got that, come to find out thats not something theyd do.My card on file was hacked June 28th of 2022, but ****** said it shouldnt effect anything since they have my bank info. Months went by again, & then I realized invoices were going unpaid, because my account was in fact, no longer linked. Whoever is above my service manager (******) promised during our last phone call, that he would also switch our service from weekly to bi-weekly (even though weve never recieved towels weekly), that also has not happened. Aramark is trying to get almost $800 out of me now after all of this, when they initially stole from me!! I just dont understand WHERE they get these numbers from, I was always respectful & patient, & I feel as if theyre doing their best to completely s**** me around. Ive asked by phone & through email for my account to be terminated after they faulted their end of the contract, & that never happened, nor did the issues get resolved within the 30 day period. Awful experience.

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last August (2022) I made a reservation at ****************** for June 2023. (Reservation Confirmation Number ********). I recently had a conflict pop up and won't be able to take the trip so I called ****************** to cancel my trip and get my refund back. I am well within the time period to cancel a reservation and get a full refund of $267.89. I have contacted Aramark twice by phone and sent three emails, none of which have been responded to. In the phone call, they are claiming I cancelled the trip last November, which is flatly incorrect. I didn't cancel until recently. In one phone call, they claimed they sent me a check as a refund (which is not true). In the next phone call, they said a refund had been issued on my crtedit card. I checked with the bank and, again, that is flatly untrue. Yesterday, I was promised by telephone that someone would get back to me on my email but, no response to date. All I am seeking is the refund I am due.

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The most unethical company I have ever worked with. They charged double what they told me it would cost, and created bogus fess for insurance on scrubs we didn't even get from them or need. These bogus charges were accidentally paid by me for over a year and we wasted thousands of dollars. Linens were dirty, and they never could provide the amount that the contract required and we were always running short. It was an optional charge per the contract, so I stopped paying the fee once I found out what it was for and asked them to stop charging it yet they continued. When we gave them 60 days notice that we were changing companies, they took all of our linens (on 3/9/2023) a month early without any notice because they were petty, then claimed on the phone it was because I was not paying for bill assure (the optional charge that I tried to cancel). No concern for the patients who drove hours for a procedure and could not have one or our business which loses 10k a day if we cant operate because linens were not available.

    • Initial Complaint

      Date:03/07/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sales rep signed  me on a 1 year contract, that turned out to be a 5 year with no way out of the contract. Complained to the company multiple times. nothing done any time i have complained. they will not cancel out my contract. have dropped things down to below their minimum. they are refusing to return and remove all the items. driver is trying to force me to keep items. they are ignoring my complaints. charging additional fuel fees. etc. They need to remove their items from my property. this has been going on for about 4 years now. and keeps getting higher and higher. literately paying 55 bucks for 2 rolls of toliet paper a week and a clean mat.

    • Initial Complaint

      Date:02/28/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had ongoing problems since the near beginning of our contract (5/2021). The service was lacking from the start, uniforms would be missing on a weekly basis, uniforms that were damaged were not repaired, driver would not show up on expected date. Most recently the issues were getting worse. I spoke with 5 different "managers" about the issues. Nothing was ever resolved and per Aramark's contract they voided their contract by not providing the service. We followed the procedure and cancelled our service. Aramark employee picked up Aramark's property on 9/29/22. We received bills for when Aramark's drivers did not show up and forged my signature on the invoices. We have tried to get this resolved but no one at Aramark will return a call or email. Now they have *** ***** calling, threating, and harassing us to collect on a debt that is being charged based on fraudulent services provided. We have tried to get in contact with anyone at Aramark to no avail. I have emails, forged documents, and a picture of clothes being picked up yet this company refuses to listen or respond.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had there services for years and when covid hit I asked my driver that brought me my rags and floor mats if I could suspend service temporarily because my business was slow. He informed me that it would not be a problem so that is what I did. I did not have there services for approximately 3 months. When I resumed services again it was fine until I received a bill for the time I had suspended services. I paid them what I owed which was 76.00 on 11-3-2022. Now they are trying to collect that money through a collection service called ***  P O box ****** Marietta, GA. ******-****. I think the driver did not want to report that I needed to suspend service and went along like business as usual so he didn't get in trouble. I have been in business for 38 years and have never not paid a bill I owe. Thanks * and *********/*************************

    Aramark Services, Incorporated is NOT a BBB Accredited Business.

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