We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

MM Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for MM Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MM Furniture has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • MM Furniture

      660 Hollow Rd Phoenixville, PA 19460

    • MM Furniture

      1620 E Cir Dr, STE 1 Oaks, PA 19456

    • MM Furniture

      PO Box 1163 Oaks, PA 19456-1163

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase a bar on June 26th, and told it would not ship until August 2023. I heard no further communication until my card was charged in August 4th. I tried multiple times to find out the delivery timeline via email and phone calls. They have only responded to my initial email at time of purchase and I have called over 20 times with only two answers. I finally was able to reach the store on august 9th. At this time they told me the bar would arrive between 8/21-8/23 and that they would contact me soon yo schedule the delivery. It is August 16th and I have emailed and called multiple times still with no response. At this point I am worried I may never receive the bar or a refund. Since having so much problems with them I have researched them and found this method of delay and non-communication is a well established pattern. I would like the bar delivered by the time period August 21-23 or a prompt full refund at this time. Order details below: Order # ********* ********** Return Bar In Walnut Finish ***-****-***********$2,249.00 USD$2,249.00 USD Subtotal:$2,249.00 USD Shipping:$249.00 USD Sales Tax:$0.00 USD Grand Total:$2,498.00 USD Payment method::Credit Card

    MM Furniture is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.