Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  108 E Main St Somerset, PA 15501-2023

• 

  PNC Financial Services Group, Inc.

  112 Freedom Rd Mars, PA 16046

• 

  PNC Financial Services Group, Inc.

  1304 Pittsburgh Cheswick, PA 15024

• 

  PNC Financial Services Group, Inc.

  144 S Main St Greensburg, PA 15601-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I was never called about my beneficiary benefits that are involved in an irrevocable trust. -my family will not disclose the whereabouts of my benefits and I just found this information.-I just want to make sure the assets weren't liquidated and my chance to access my late Grandfathers blessing Thank you.

  Business Response

  Date: 05/28/2025

  May 28, 2025
  RE: Better Business Bureau Case Number ******** ******* *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  *** attempted to contact our client on May 13, May 19, and May 27, 2025, via phone, to discuss our
  research of their complaint and we have not received a response. *** welcomes the opportunity to
  discuss the clients concerns and have provided the client with our direct contact information. We will work
  directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long-time *** customer. I recently purchased an item that arrived broken, and I returned it to the vendor with tracking confirming delivery. The vendor kept both the item and my money. I filed a dispute through ***, expecting support. However, *** closed the investigation without contacting me, allowing me to submit evidence, or informing me of the outcome.When I followed up, customer service provided inaccurate information and falsely claimed I had been notified. *** failed to protect my funds or provide a fair resolution process. This is a clear failure of basic consumer protections.Desired Resolution:I want PNC to:-Reopen the dispute and allow me to submit documentation.- Return the funds stolen by the vendor.

  Business Response

  Date: 05/30/2025

  May 30, 2025
  RE: Better Business Bureau Case Number ******** **** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On May 29, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please assist me with a process error with my bank. Ive been a victim of fraud according to a complaint already filled on the company hertz complaint number ********, where they clearly state the amount ,and that they did mislead the date and deposit return . Which is currently causing my account to be under review and well as shutting down. My account has been charged the same amount multiple times and I want the transaction denied and ***** blocked as Ive stated in the dispute so how the continue to charge I do not know. The complaints with bbb need to be combined so that I can keep my account and get the 2600$ transaction which not even they have responded and said I owe so thats whats bring me to do this complaint against the bank. The transaction I feel is wrong the due date was set according to the review *** placed ,and when I went to pay the car was deactivated on the same day. Please review and assist as they apologized and I have no means to get the dispute approved on my end.

  Business Response

  Date: 06/09/2025

  June 4, 2025
  RE: Better Business Bureau Case Number ******** ****** *********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  PNC Bank attempted to contact our client on May 20, 2025, via phone and on May 28, and June 3, 2025
  via phone and email to discuss our research of their complaint and we have not received a
  response. *** welcomes the opportunity to further review the clients concerns, but additional
  information is needed. *** has provided the client with our direct contact information and will work
  directly with the client if contact is made.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4, 2025, Sunday, I went to the *** *** on the corner of ************************************** in **********, Md. I attempted to withdraw $400.00. I used another **** card. The screen message was '"ERROR" cash cannot be dispensed'. The drawer never opened, I did not get my cash. The receipt printed that the transaction was successful and the amount was deducted from my card account. I sat at the drive through window for thirty minutes and called the 911 number which was the instructions posted on the bank wall. The sheriff came and told me to drive up. He watched the next car and said that the drawer opened but my cash was not there. On Monday, I drove to bank and was told that there was nothing they could do and I needed to file a dispute with my card holder. I did. However, I drove off to go to hospital but also called *** online service and spoke with ******* and he told me that was incorrect. He told me to tell them to check **** I called and spoke with Collet, and she checked *** and said it balanced out. She told me to call a nearby *** and speak with the supervisor, Mr. ******* ***** She told me to file a dispute for the *** malfunctioning. I left hospital and drove to that bank and spoke with consultant, *******, and she told me that ******* was not there. She would not file a dispute for *** malfunctioning. I called bank holder of my card and spoke to the supervisor, Mr. **** He said *** should have a process to solve the problem. I called *** and Collet confirmed that there were cameras. I spoke with another supervisor at my cardholder, ************, named Bayaer, and she also said that *** should have a process to fix the problem since their *** malfunctioned. I have asked several consultants at *** to contact ************ and refund my cash back immediately. I have also been a member of *** for many years and out of all the ***s, that is the only one that malfunctions repeatedly. But this is the first time my cash did not dispense.

  Customer Answer

  Date: 05/16/2025

  ADDITIONAL INFORMATION:

   

  On Sat, May 10, 2025 at 8:03 PM ******** ****** <**********************************> wrote:
  To Ms **************** have forwarded this copy of the transcript from a *** Agent, Ms. ****** *. of whom informed me that my claim was sent to the *** ********************** I met the bank teller, Ms. ******** at the *** Branch and she informed me that she was the one who sent my claim to the escalation department when after she checked the *** and realized that there was an extra $400.00 in the ***.
  
  I appreciate any help in getting my refund as soon as possible.
  
  Thank you,
  ******** ******
  

   

  
  ----- Forwarded Message -----
  From: Your conversation transcript <************************>
  To: *************************** <**********************************>
  Sent: Friday, May 9, 2025 at 06:27:31 PM EDT
  Subject: Your conversation transcript
  
  
  
  Thank you for messaging with us!
  Conversation started at:
  Duration:
  Channel:
  Agent:
  09 May 2025 18:16 PM
  9 min
  Web
  ****** *.
  09 May 2025
  You|18:16 PM
  Today is May 9, 2025 and four days have passed and I still do not have my cash. I appreciate that my situation has been escalated. The correct phone number for me is ************ and is listed on my account.
  You are now messaging with our virtual helper.|18:16 PM
  *** Helper|18:16 PM
  *** Helper has shared rich content with you
  You|18:17 PM
  Something else
  You|18:17 PM
  Something else
  You|18:17 PM
  Something else
  *** Helper|18:17 PM
  No problem! How can we help you today?
  You|18:19 PM
  I would like feedback because it has been more than 3 business days and I have not heard back from the escalation specialist as of yet.
  You|18:19 PM
  I would like feedback because it has been more than 3 business days and I have not heard back from the escalation specialist as of yet.
  You|18:19 PM
  I would like feedback because it has been more than 3 business days and I have not heard back from the escalation specialist as of yet.
  *** Helper|18:19 PM
  Thanks! We'll connect you to a Care Center consultant to help you.
  Your conversation has been assigned to ****** *.. They are currently reviewing your message and will respond within 5 minutes. You will receive a notification when they respond. If you have any additional information that will help them resolve your issue, please send it now.|18:19 PM
  You|18:21 PM
  Yes, I also spoke with the supervisor of ************ and she also believes that because the *** at that *** malfunctions that the problem could be resolved if a ticket was launched regarding that particular *** machine. It always malfunctions but this is first time my cash did not dispense.
  You|18:21 PM
  Yes, I also spoke with the supervisor of ************ and she also believes that because the *** at that *** malfunctions that the problem could be resolved if a ticket was launched regarding that particular *** machine. It always malfunctions but this is first time my cash did not dispense.
  You|18:21 PM
  Yes, I also spoke with the supervisor of ************ and she also believes that because the *** at that *** malfunctions that the problem could be resolved if a ticket was launched regarding that particular *** machine. It always malfunctions but this is first time my cash did not dispense.
  ****** *.|18:23 PM
  Hello, ********. I am sorry to read that no one has yet followed up with you. I have made sure to copy your messages to the escalation for review.If you're wanting to speak with an agent sooner, you may contact our ************* **********************. They'll have the ability to transfer you or speak to our ********************* on your behalf. Their phone number is ************** and their hours of operation are Monday-Friday from 8:00AM-9:00PM ET and Saturdays and Sundays from 8:00AM-5:00PM ET.
  You|18:24 PM
  okay. I will give them a call.
  You|18:24 PM
  okay. I will give them a call.
  You|18:24 PM
  okay. I will give them a call.
  ****** *.|18:25 PM
  If you have any other questions or concerns, just let us know and we will be happy to assist. Thank you for banking with *** and I hope you enjoy the rest of your evening!
  

  
  

  Business Response

  Date: 05/22/2025

  May 22, 2025
  

  RE: Better Business Bureau Case Number ******** ******** ******
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  On May 20, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225132454141

  Customer Answer

  Date: 05/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, pending a final completion of the investigation of Skylight One business of whom *** informed me to contact. I was given a provisional 'refund' but was also told by ************ that their investigation would take longer and that the next reply from them would occur in June 2025. My contact with *** has assured me the relief that I sought and the provisional refund, the full amount in question, was indeed provided and I believe that this matter will be completely resolved. Thank you very much. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, we received a notice that PNC bank, who holds our home mortgage, would no longer accept our home owner's insurance from California Casualty due to their rating dropping to below a B+. I spoke with customer service agent **** *. They said he have until June 6 to get new policy or they will "buy" a policy for us that could potentially cost more and not provide as much coverage. We have an escrow account with them for property taxes and insurance and it is about $2100 of our money. They refused to send the $1637 to California Casualty. So for continuity, we paid for it out of pocket for the time being. On April 28, California Casualty informed us that their Demotech rating was upgraded to an "A", meeting ***'s standards. I have sent multiple documents to *** to demonstrate we have the rating required and they will not tell us what is holding up the acceptance of our insurance policy now 2 weeks later. This is a tactic on their part to "buy" insurance for us with a company we have no control or say over, which seems like a collusion and not transparent. We need help with *** on why they are not being transparent with us regarding the "A" rating required and also to get them to release our funds from escrow since they did not send it to our insurance company as required. They will not send in writing the requirements about what is needed for a new policy per the customer service agent ******* *. *** has said multiple times they will call back with updated information (May 2 was the last date and spoke with ******) and I still have not received a call. I called again on May 9 and have been told to expect a call within ***** hours. They are "unable" to find a manager to put my call through to. This is totally unacceptable.

  Business Response

  Date: 05/22/2025

  May 22, 2025
  RE: Better Business Bureau Case Number ******** ******* *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On May 12, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-14-2025, opened checking accounting at PNC bank after experiencing extreme mismanagement at a previous bank, resulting in identity theft involving a large amount of money. PNC bank in an aggressive drive for membership / local bank rival competition, upsold financial products, ie., 3rd party investment firms (which *** holds no liability if the market tanks), various virtual accounts, money market, and recommended a credit card versus debit card or checks in order to thwart future attempts at stolen checks, debit cards, etc. I have always been oposed to credit cards which benefit banks only via extremely high interest, based on the variable, 1-2 year introductory rates which then skyrockets to "predatory" range over 29 % sometimes. I did not feel with my financial standing, paying a bank ongoing high interest rates for "credit allowances," ultimately going into debt, bankruptcy, due to compulsive overspending, was a smart idea. Standard high pressure / industry tactics for employee incentives sold me on the "preventing identity theft angle" being a recent victim. Was informed I would be notified of approval next couple days. The following Tues., rcd. *** letter of denial with CONTRIVED reasons: No revolving balance, loan **** too high, too many accts. with balances, 835 score not high enough, no credit hx, insufficient, no recent / deposit relationship with ***? I would not have agreed to this if I had been informed initially during the application, & taken my "deposit" elsewhere. This is characteristic of *************** & is a "hard inquiry" for two years on your acct. I am not the typical, desperate applicant seeking "credit or loans" to which banks like *** prey on to secure "lucrative, extended, high interest rate return relationships" with. Thus, I can't be manipulated or "targeted" exclusively for their financial gain. Therefore, I am being discriminated against administratively, via age, financial literacy and potentially ethnic background.

  Customer Answer

  Date: 05/09/2025

  Requested name verification or bbb

  Business Response

  Date: 05/28/2025

  May 28, 2025
  RE: Better Business Bureau Case Number ******** ******* ****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  *** attempted to contact our customer on May 9,14 and 27 via phone and email to discuss our research
  of their complaint and we have not received a response. *** welcomes the opportunity to discuss the
  customers concerns and have provided the customer with our direct contact information. We will work
  directly with our customer if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number: ************

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PNC BANK has mistakenly reported my mortgage loan payment as late when this account has been approved by PNC Bank for a Deferral. Contact at PNC BANK, **** e at ************* Loan # **********

  Business Response

  Date: 05/30/2025

  May 30, 2025
  RE: Better Business Bureau Case Number ******** **** ******* *********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On May 29, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear PNC Bank Disputes Department,I am writing to formally dispute the recent reporting of my installment loan account ********** as 30 days past due to the credit bureaus. According to your representative, I was only ******************************* question, and as such, your reporting is inaccurate and in violation of the Fair Credit Reporting Act (FCRA).This incorrect delinquency is negatively affecting my credit score and causing significant personal and financial distress, including increased costs of borrowing and emotional stress. I have another payment scheduled upcoming and I do not need to have any further negative impact on my credit.I also want to note that this is not the first time PNC Bank has reported this account inaccurately. You previously acknowledged and corrected a similar error in October and November 2023. I find it deeply concerning that such mistakes continue to happen, particularly when they impact a customers ******************** reputation.Given that the loan has matured, and based on my understanding and your representative's confirmation, this status should have been handled differently. I respectfully request that PNC Bank:Immediately correct this error with all major credit bureaus (Experian, Equifax, and **********) and remove the inaccurate 30-day delinquency.Provide written confirmation that the correction has been *********** your internal processes for reporting accounts post-maturity to prevent recurring issues, as promised in 2023.I would appreciate a prompt response, and I expect a resolution within 30 days, as required by the ****. Please contact me at the number or email above if further documentation is needed.Sincerely,********* ********

  Business Response

  Date: 06/09/2025

  June 9, 2025
  RE: Better Business Bureau Case Number ******** ********* ********
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On May 27, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  Reference Number: ************

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally state that PNC Bank has been holding funds from a check deposited into my account since February 6, 2025. Despite multiple attempts to resolve the issue, I have been repeatedly given the runaround with no clear resolution. These funds are critical for my living expenses, and due to this delay, I am now facing the risk of homelessness. I urgently request immediate action to release my funds and prevent further hardship.

  Business Response

  Date: 05/08/2025

  May 8, 2025
  RE: Better Business Bureau Case Number ******** Alandress Battle
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. A final formal written response will be provided to our client no later than July 3, 2025. To
  protect our client's privacy, we cannot share further information concerning the details of our response.
  However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my Pnc debit card has not been able to make purchases online for over 3 months now , i called you guys a while ago telling you guys it wont allow me to make purchases online with my debit card and the customer service person said they updated my **** account so my information reflects and it would take a few days and it still dont work! i call again multiple customer service **** had no clue what i was talking about i had to call over 10 times and still no resolution for this, the last *** told me to order a new card and that should work, and that still Did not work!!! this is a serious issue i need fix i will attach a photo of what it says everytime i try to use my card online !

  Business Response

  Date: 06/03/2025

  June 3, 2025
  
  RE: Better Business Bureau Case Number ******** **** ******
  
  Dear Better Business Bureau,
  
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced
  customer. We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  
  On June 2, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.

  
  Sincerely,
  

  ****** M
  Executive Client Relations
  

  PNC Reference Number 225126217390