Business Profile

Bank

PNC Financial Services Group, Inc.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,896 total complaints in the last 3 years.
548 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to PNC Bank to file a dispute for a purchase I made on March 26, 2025. This was in early April. I then received an email from them at least a week later instructing me to submit supporting documentation. I did that, and did not even receive confirmation of receipt of my email. I have reached out a second time via email to no avail. At this point, I am seeking authorization for this charge back. I have never previously made one in my life and I believe that the case I submitted, following a refusal by the company to provide a refund or exchange following failure to deliver the marketed product, should be approved. I hope to receive a resolution soon.
Business Response
Date: 05/28/2025
May 28, 2025
RE: Better Business Bureau Case Number ******** ***** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
On May 9, 2025, we addressed this issue directly with the customer by telephone. To protect our
customer's privacy, we cannot share further information concerning the details of our response. However,
our customer may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
**** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December of 2024, I contacted PNC bank about doing a principal reduction re-amortization. They told me to send the principal payment that I was going to pay, which I did and they would send me the paperwork to fill out and sign and at that time I would send them a payment of $250.00 for the process. I did receive the paperwork and enclosed a check for $250.00. This check was mailed on January 2nd, and posted to my account on January 14th. Around March the 19th, I received a letter from them stating that they had not received everything they needed from me and that they had closed the re-amortization process. I had filled out and returned the only form that I received from them. I contacted them that day and spoke to a lady who said it appeared that from what she could see, they did indeed have everything they needed from me and she was not sure as to why they had cancelled the re-amortization. She told me to call back on Friday, the 21st and that would give them time to investigate and see what was going on. I called back on the 21st and spoke to a guy this time. I advised him of what was going on and he said that there was a note in the system and that everything was good. I advised him that if my payment was not going to be reduced then I wanted my payment of $250.00 refunded, which he said was non-refundable. It is 6 months from the day almost that I made a $100,000.00 dollar payment to them to reduce my principal and I am still paying the same thing that I was prior to this process. At this point I feel like they have stolen the $250.00 from me since they have not provided the reduced payment that I paid for. 6 months seems like plenty of time to have processed this. I am paying more interest than I should be and they are continuing to make more money off of me because of this. I should either receive my $250.00 back along with an apology from them or immediately get a statement from them reflecting my lower payment.
Business Response
Date: 05/23/2025
May 23, 2025
RE: Better Business Bureau Case Number ******** ***** *********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 23, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a longtime *** customer and have always appreciated the quality of service Ive received which makes this situation especially disappointing.I recently disputed a debit card charge related to a fully prepaid reservation at ************************, A Tribute Portfolio, for the dates January 2225, 2025. Upon arrival, I was denied service due to overbooking, and the hotel explicitly stated they could not issue a refund directly and instructed me to request one through my bank. I did not stay at the property or receive any services.1. Regulation E Electronic Fund Transfer Act (EFTA):Under 12 CFR 1005, Regulation E protects consumers when unauthorized or incorrect electronic fund transfers occur. While your case may not involve fraud, it covers billing errors such as:A transaction not accepted by the consumer or not delivered as agreed.Because the hotel did not provide the service paid for, this qualifies as a billing error under Regulation E entitling you to a dispute and potential refund.?2. Truth in Lending Act (TILA) Fair Credit Billing Act (FCBA):For credit card transactions, the **** (15 U.S.C. 1666) gives consumers the right to dispute charges for goods or services not received or accepted. It applies to:Unfortunately, my dispute was denied despite clear supporting documentation:1.A formal letter from the hotel confirming I was denied accommodations and that no refund could be issued directly.2.An invoice showing full prepayment and no services rendered.This situation meets the standard for a legitimate chargeback: payment for services that were never provided. I respectfully ask *** to reopen and review my claim, taking into full account the documentation provided.I truly value PNC and want to continue being a loyal customer, but I believe this matter was not reviewed with the fairness and attention it deserves.Thank you for your time and reconsideration.
Business Response
Date: 05/12/2025
May 12, 2025
RE: Better Business Bureau Case Number ******** ******* ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On May 6, 2025, we addressed this issue directly with the client by telephone. To protect our client's privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ********
Initial Complaint
Date:05/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
no calls i know i have asked many times due to disabiluty i lost the other paper tax forgiveness off business line of credit for 2021 2022. i need a pdf copy for taxes asap please note this has been sent look under my social security number email me only for info you need to do this. thank you pls send asap
Business Response
Date: 05/09/2025
May 9, 2025
RE: Better Business Bureau Case Number ******** ******* *********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank, N.A. attempted to contact ******* ********* on May 6, 2025, and May 8, 2025, via phone
and email to discuss our research of their complaint and we have not received a response. ***
welcomes the opportunity to discuss the clients concerns and have provided the client with our direct
contact information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

i have no phone i clearly clearly and more than once emailed what i need to her. so they know.

Regards,

******* *********
Business Response
Date: 05/21/2025
May 21, 2025
RE: Better Business Bureau Case Number ******** ******* *********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank, N.A. attempted to contact ******* ********* on May 13, 2025, and May 15, 2025, via email
to discuss our research of their complaint and we have not received a response. *** welcomes the
opportunity to discuss the clients concerns and have provided the client with our direct contact
information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/2/2025 at 2:00pm PNC ************************************* location I went into after receiving a call from Executive Offices on 5/2/2025 EST that could provide no information. In the location a woman by the name of ****** *. took me into an office and ask me why I was there. I explained that I was a past power of attorney (asked for revocation) and that I needed to speak with the disputes division because I submitted documents in her branch on 4/3/2025 with manager "Rod" and the woman was very disrespectful from initial conversation including calling numbers hanging up stating they are taking to long.She slammed the phone down the last time I stated she got what I stated incorrect, left me in her office while I called the disputes department (finally got a number after being ran around) and she came back I had a person on the phone from *** disputes and she had Police Officers with her. The person called the police on me and stated documents I submitted were fraudulent and she was "told to call the police" if I came back into the location again. Well the officers asked her who told her to call the police and I sked twice. She could not answer on 3 police body worn cameras. The police explained that it was frivolous she called and I did nothing wrong that I was free to leave as the matter is in ************ and could not be fraudulent on my end because I submitted a police report due to ***'s client's chargeback fraud at 11:30pm the night before. No one can speak to validity of the *** Documents (and revocation) but a legal Judge if in question. The bank representative lied. Person had no cards on her desk nor on her door holder so her name is unknown in spelling but is told to officers on Body Worn Camera (that I am working with law enforcement to give a statement and detailed report of what was stated on camera). DOCUMENT REVIEW NEVER REVIEWED MAILED DOCUMENTS AND ORIGINAL DOCUMENTS OF THE TRUST OR GOT THEM TO DISPUTES DEPARTMENT.
Business Response
Date: 05/30/2025
May 30, 2025
RE: Better Business Bureau Case Number ******** ********* *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 30, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 06/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Cherry Hill Police Department has released all body worn camera footage, police reports and audio of police call which included many lies and misinformation from *** staff in which seems to have tried to incriminate me (after have been provided original legal documentation). *** was provided with all documents, audio, and visual evidence to respond. *** was provided with a request (by me) for camera footage at time of appearance in office for my April 2025 visit and May 2025 visit to *** branch in this matter. No footage has been given to date and this matter has not been addressed with me or request granted.

Regards,

********* *******
Business Response
Date: 06/09/2025
June 9, 2025
RE: Better Business Bureau Case Number ******** ********* *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 9, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This matter does not only include PNC's "clients" rather includes ************** and employee(s) giving false information on Body Worn Cameras to Law Enforcement which warrants criminals and civil complaints to be filed by me. *** has yet to respond to matters pertaining to 5/15/2025 or produce camera footage as requested by camera in the office in which I sat on 5/15/2025. It was explained to me by *. ***** that I will need to have an attorney reach out for the camera or a subpoena. Mr. ***** has not provided that policy from ***. Mr. ***** has not also provided remedy for Police Contact and lies by employees to law enforcement on date 5/15/2025 and for that and all reasons herein (including other reasons), *** employees will be reported to law enforcement for producing many false statements to law enforcement, as well as a Civil Suit will be filed.

Regards,

********* *******
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had many problems with this company over the years with access to my account but this time they have locked me out of my account due to an error on their part. I called the *** number to update my phone number on my account to allow for login with the new phone number. They instead ended up completely locking me out of all of my accounts with ***. I cannot access it to pay bills, transfer money, or even see my balance because they have completely locked me out of my account. They stated that now I have to wait several business days for them to send me a letter before I can get access to my own account. Be wary of keeping your money here, they will try and deny you access to your own account.
Business Response
Date: 05/13/2025
May 13, 2025
RE: Better Business Bureau Case Number ******** ******* ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
*** attempted to contact our client on May 2 and May 9, 2025, via phone, to discuss our research of
their complaint and we have not received a response. *** welcomes the opportunity to discuss the
clients concerns and have provided the client with our direct contact information. We will work directly
with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent a zelle payment from my PNC bank account to my *********** account. I used my telephone number ************ on April ****** for $394. I never received the money in my Truist account. I have filled a dispute 4 times with *** and they have denied it saying customer error. I did not make an error. I put in the correct number. Once I put the dollar amount and the phone number I want to send it to and press send it is nothing more I can do so it is not my error. I was given a confirmation number from *** and they show my information was entered correctly but when Truist pulls up the confirmation number they show money to another person. I think *** system never sent my transaction on the 3rd because the money did not post out of my account until the 11th and when it finally sent it sent to the wrong place because it was trying to use the same confirmation number from the 3rd or someone is stealing money. I have called on three way twice with a *** agent and a Truist agent on the phone where Truist continues to tell *** I did not receive the my and the phone I entered is linked to my account for zelle. I have tried to contact ***** and they continue to tell me I have to dispute it with my bank. I do not understand how they can not approve this dispute and accept the blame when I put in the correct information and it is there system job to send the money. I have told *** to contact zelle they will tell them that telephone number has been linked to that Truist account and they have made an error I. Sending the money. I have included the zelle confirmation number in the form.
Business Response
Date: 05/13/2025
May 13, 2025
RE: Better Business Bureau Case Number ******** ********* *********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 8, 2025, we addressed this issue directly with the client by phone. To protect our clients privacy,
we cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in October I set up an on-line bank account for the direct deposits from my new job. After a few months the bank keept sending me messages that they were having difficulties mailing me my statements and continued hasseling me about it. Then they kept hassling me about how much money I had deposited in their account(s), the account was linket into three different accounts? I had many thousands of dollars in these accounts and I was having many thousands deposited directly every other Friday. I finally decided I had had enough and I scheduled a transfer to move my money out, but the system said it was to large an amount to move. So I scheduled four transfers to move my money, one went through before the bank cancelled the remaining transfers. Then I went to my *** machine to try and get my money out and the *** said my account was closed. Then I tried to go on line to my account with no success. Since then I have called for weeks to get my money and they refuse, countless **** and supervisors refuse to return my money and insist on arguing with me. About what? Just return my money, it was cash, not any security or annuity or CD??
Business Response
Date: 05/08/2025
May 8, 2025
RE: Better Business Bureau Case Number ******** ****** ********
Dear Better Business Bureau (BBB),
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. A final formal written response will be provided to our client no later than July 3, 2025. To
protect our client's privacy, we cannot share further information concerning the details of our response.
However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No wonder people are always getting screwed by hackers. At 0952 ***** called claiming to be from *** retail fraud reference number *********** and left a voicemail message. I returned the call talked to ****** she asked me to verify the name on the check and the account numbers but yet they called me so they should have the account numbers.If they really need to verify the check they would go to my bank the issuing Bank which they could always access through that electronic check reader is in every Bank.But when I said that she said Banks don't talk to each other and they do.I asked if I could talk to ***** but she said she didn't know who that was this This all sounds more like a scam than it was legit ****** asked me for my account number just by my name they would know I don't have an account number she asked me if I had access to a copy of the check I didn't so we ended the conversation by saying well you could or could not it doesn't matter whether you're verified. I called the ********** 5 minutes later and talked to ****** and then I finally got to talk to ***** he explained to me that we could verify the money in the account but not whether it's you that both to check well if I didn't give him the check they wouldn't have it and people don't let their checks be stolen people keep checks secure that's what people do usually and he still didn't tell me wear this came from why the extra scrutiny the check had a small tear at the top which I taped up but according to what I learned in elementary school you could write a check on a napkin so that can't be the reason either I'm still wondering why this happened and the way they handled it was just like a hacker would so again no wonder why people are screwed by hackers all the ******** really needs to be ashamed of themselves for this.I'm just wondering where this came from business ethics wise both me and the customer were both screwed because it seemed to sound more like a scam than a legit bank *****
Business Response
Date: 05/02/2025
May 2, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau (BBB),
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our customer for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 1, 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
****** *.
Executive Client Relations
Reference Number: 225121040895
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to provide an update regarding my previous complaint against ******* concerning an incomplete order. I had ordered 2 Apple AirPods Pro but received only 1. After repeated attempts to resolve the issue with *******, they advised me to initiate a dispute through my bank, ****I followed their guidance and initiated a chargeback with ***. However, on January 22, 2025, *** reversed the credit, stating the dispute was resolved in *******'s favor. I was left without a refund and without the second product.Following my BBB complaint ID ********, ******* reached out and stated that their records indicate the chargeback was actually decided in my favor, and they provided the following chargeback details:Chargeback Number: ******** Transaction ID: ***************** Authorization BIN: ****** Disputed Amount: $351.74 They advised me to reach back out to *** to confirm the reimbursement. However, when I contacted *** again, they repeated that the dispute was denied and that the funds were returned to ********** it stands, ******* claims I won the dispute, while *** claims I lost itleaving me in a frustrating loop with no resolution and out $351.74.I am requesting the BBBs assistance in helping mediate this situation, as I am unable to get either party to take accountability or help recover the missing amount.Thank you for your support in resolving this matter.
Business Response
Date: 05/14/2025
May 14, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 1 , 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Better Business Bureau,

Thank you for the update regarding my complaint (Case Number: 23267738).
I am extremely disappointed with PNC Banks handling of this matter. Despite repeated follow-ups and providing full evidence, including transaction details confirming that ******* lost the dispute *** continues to deny my refund and has offered no meaningful assistance or resolution.
Their statement to the BBB claiming they addressed this issue during a phone call on May 1, 2025, is misleading. While we did speak, they provided no clarity or resolution. In fact, every time I confronted them with proof (such as the chargeback details from *******), they avoided directly responding to the issue and shifted the topic.
It is deeply frustrating that I am left without the product I paid for and without the refund that I am entitled to even though all available information points to the fact that the funds were returned to ***. Still, they refuse to process the refund or share any clear reasoning for their actions.
At this point, both ******* and *** are passing the responsibility onto each other, and I am being denied the funds that are rightfully mine. I sincerely request BBBs continued assistance in holding these institutions accountable and helping me recover my $351.74.
Thank you again for your time and support.

Sincerely,
**** ******
Business Response
Date: 05/21/2025
May 21, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 20, 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************

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PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.